Customers often praise the leather quality, comfort, and fast delivery. Several buyers report a reliable fit and say they’ve reordered trainers and boots. A sizeable group describes delayed or missing refunds and customer support that doesn’t respond. Some also received damaged, used, or non-branded items.
Examples from available reviews (Sep 2025 – Mar 2026).
Lovely, comfortable all-leather shoes with fantastic lasting quality and speedy delivery.
“The quality is fantastic — they last for ages”
Comfortable trainers leading to repeat purchases and good service.
“trainers are so comfortable I now have 4 pairs”
Boots were faux leather and poor quality; refund not processed.
“I ordered a pair of 'leather' boots which were very poor quality faux leather”
No phone, email, or chat response and refund still outstanding.
“They haven't a phone line, don't reply to emails, live chat is DEAD.”
Some reviewers describe quick, helpful service and refunds paid for faulty items. Others report returns sent back but refunds left unresolved after long waits. Experiences vary widely in both speed and consistency.
Many buyers say the leather footwear feels high quality and good value. Some complaints mention faux materials or weak workmanship that reduced the sense of value. Slow or missing refunds made value concerns worse when returns weren’t processed.
Several customers mention comfortable fits, repeat purchases, and a website that’s easy to use. Others highlight sizing that doesn’t match expectations, with items arriving too large or too narrow. Comments on fit and usability most often mention trainers, boots, and heel construction.
Many reviews praise soft leather, durable build, and overall comfort. Multiple buyers report faults, damage, or items that looked used, and some received non-branded or faux-leather products. Strong craftsmanship feedback sits alongside occasional but serious quality problems.
A large group reports emails going unanswered, phone lines closed, and chat messages ignored, especially during returns. A small number describe clear updates, careful packaging, and good order communication. Most communication issues focus on confirming returns and tracking refund progress.
Reviews show a clear split: high satisfaction with product quality alongside frequent frustration over returns and refunds. Positive feedback highlights comfort, leather, and quick delivery. Negative feedback centres on support problems after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Quick delivery and trainers are great quality with soft leather.
“Love the trainers, great quality, lovely and soft leather”
Happy with inexpensive boots' quality though delivery could be faster.
“Highly recommend the boots!!”
Baker Boy boots fitted perfectly and are comfortable for work.
“They fitted perfectly from the start.”
Comfortable trainers leading to repeat purchases and good service.
“trainers are so comfortable I now have 4 pairs”
Shoes were too large and heel construction seemed unsuitable.
“They were too big, so not true to size.”
Item slightly large but the buyer managed with allowances.
“a little on the large size”
Loves navy platform trainers; they are versatile and smart.
“I love Moda in Pele footwear.”
Fast delivery and beautiful products; customer highly satisfied overall.
“Always fabulous. Fast delivery, beautiful products and easy website.”
Excellent quality and comfort combined with good value and fast delivery.
“Excellent quality and comfort.”
Received trainers not made by the brand and differing in quality.
“The trainers are not in fact Moda in Pelle shoes - they are another make Galia.”
Products were good quality but no pickup notification was received.
“Arranged to collect in store but never received any email to say that they were ready to collect”
Lovely, comfortable all-leather shoes with fantastic lasting quality and speedy delivery.
“The quality is fantastic — they last for ages”
Website is easy to navigate and shoes are high quality.
“Easy to navigate website.”
Longtime customer finds new trainers narrow, well made and very comfortable.
“appear well made and very comfortable.”
Reviewer consistently praises the brand's fabulous footwear quality and style.
“Always fabulous footwear!”
Shoes are consistently great quality and meet expectations.
“Shoes always great quality”
Seller communicates well and sends superb products carefully packaged.
“Good communication, superb products, carefully packaged.”
Wide selection with excellent customer service.
“Excellent choice and excellent service”
Reviewer loves the high quality of the leather used.
“Love the quality of the leather”
Product matched description and arrived on time, reviewer will repurchase.
“arrived on time.”
Boots fit well, are comfortable, stylish, and leather feels soft.
“My boots are a lovely fit”
Boots were faux leather and poor quality; refund not processed.
“I ordered a pair of 'leather' boots which were very poor quality faux leather”
Received a damaged item and customer service was slow and unhelpful.
“Terrible customer service takes ages to respond to you.”
Returned item but no refund within promised ten days and no contact.
“Shocking customer service.”
Customer service resolved issues quickly and delivery was seamless.
“Every interaction I have had with Moda and Pelle's customer service team has been exemplary.”
Promised refund not received and customer service slow to respond.
“I was promised a refund would reach my bank account on 9th February but it was not made.”
Faulty boots returned and company ultimately provided the requested refund.
“my request for a refund was subsequently honoured.”
Returned items received but refund delayed and customer service poor.
“Customer service is appalling.”
Refund tracked and delivered but still waiting; customer service unresponsive.
“I am still waiting for a refund which was tracked and delivered on the 22/01/2026”
Returned faulty item and refund still not received after nearly two months.
“Nearly two months later the refund has not yet reached my account.”
Faulty boots returned and refund still awaited after three weeks.
“Faulty boots sent to me, terrible customer service.”
Boots arrived faulty and customer service failed to respond or assist.
“Purchase boots which arrived faulty.”
Damaged boots and multiple contact attempts returned no response after two weeks.
“Boots arrived damaged.”
Received used, faulty items and no response from the company; reporting it.
“Faulty and already used items sent in tattered used boxes!”
Returned items with proof but no refund and no customer response.
“No refund after waiting a month”
Returned shoes at own cost but received no refund and unresponsive support.
“Returned shoes at my own expense and despite emails and calls....nothing!!!”
Refund still pending over a week after company received returned boots.
“Still waiting for a refund for boots that they received over a week ago!”
Returned shoes at own cost with proof, but company has not refunded or replied.
“I have since emailed customer services three times with the proof of delivery back to themselves and they have not replied”
Returned item but refund overdue and company hasn't responded to emails or calls.
“Absolutely appalling service.”
Returned shoes on 5 January and still awaiting refund; contact attempts failed.
“Getting very concerned I still haven’t received a refund after returning shoes back on 5 January, as you state to allow 10 days for a refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moda in Pelle is a UK-based online footwear retailer focused on women’s shoes and accessories. It sells boots, trainers, sandals, and heels in a range of sizes. Product pages usually list materials and sizing details so shoppers can compare options. The site offers online checkout plus delivery for UK and international customers.