Reviews Analysed
20
We Collect & Analyse Reviews
Moda in Pelle
Experiences & Reviews
Moda in Pelle is a UK footwear and accessories retailer offering women's shoes, boots and bags via an online store and physical retail channels. Consumers commonly search for its leather footwear and seasonal styles; independent reviews are frequently used to judge its post‑sales support and return handling.
Overview & Key Metrics
Positive Sentiment
0%
Latest Review
18d
Overall Rating
1.0
Our Analysis
🎯
Service quality
Nearly all reviewers report delayed or missing refunds and repeated failed attempts to resolve returns with customer service.
Share
Weak
26%
💰
Value for money
Several reviewers describe financial impact from delayed refunds: unpaid sums, unreimbursed postage and interest charges on cards.
Share
Weak
8%
⚡
User experience
Multiple reviews report non‑functional live chat, unresponsive webchat and phone lines that do not connect, blocking online support.
Share
Weak
6%
🔧
Product quality
Most reviewers who comment on product quality praise the shoes; a small number report issues such as wrong sizing or defects.
Share
Strong
8%
📞
Communication
Reviewers consistently state emails go unanswered, phone lines appear closed and there is no clear acknowledgement of returns.
Share
Weak
26%
⭐
Overall experience
Overall feedback is negative due to unresolved refunds and poor support, though product quality is occasionally noted as positive.
Share
Weak
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Absolutely shocking customer service
"Absolutely shocking customer service. Waiting 3 weeks for a refund. They don’t respond to emails, no phone calls are answered, webchat just sits there..."
Richard Hills
Trustpilot
Sep 30, 2025
Featured for: explicit webchat and refund failure
Also waiting for refund
"Also waiting for refund. No response from email. I emailed so I can demonstrate to my credit card provider that I have tried to obtain one. Am a new c..."
Leigh Rankin
Trustpilot
Sep 30, 2025
Featured for: positive product, refund complaint
DO NOT ORDER
"DO NOT ORDER : ordered a size 5. (38) one shoeswas a size 5 the other was a size 4 . I emailed them no response . Returned the items . Then they asked..."
Audrey Cahill
Trustpilot
Sep 30, 2025
Featured for: wrong sizing and postage dispute
Another one awaiting a refund
"Another one awaiting a refund. First I was blaming Evri but Moda did actually confirm they received my return weeks back. This seems to be a company o..."
IvoryJ
Trustpilot
Sep 30, 2025
Featured for: refund delay caused card interest
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
*
**NC
trustpilot.com
Sep 30, 2025
Also waiting for a refund
Also waiting for a refund. i know they have the return as this has been confirmed by them, told my refund would be process...
H
Heather Heslop
trustpilot.com
Sep 30, 2025
Waiting for a refund since 5th…
Waiting for a refund since 5th September. No response to my emails and no one oper...
K
Karen
trustpilot.com
Sep 30, 2025
I have been waiting a month now for a…
I have been waiting a month now for a refund of £94 which is a lot of money for me. I was already worried that this would happen but had no choice r...
A
Anna
trustpilot.com
Sep 30, 2025
Beware - No refund
Awful experience with Moda in Pelle - this is the 1st time I have bought their shoes and won't do again. I ordered 2 sizes of same style and so sent t...
D
Debra Johnston
trustpilot.com
Sep 30, 2025
Bad online store
Do not buy online from moda in pelle .Returned trainers over month later no refund ,customer service non exci...
D
Deborah Larkin
trustpilot.com
Sep 30, 2025
I am another one waiting for my refund
I am another one waiting for my refund. Been 6 weeks sent a pair of shoes back. Was asked to provide evidence of posting which i did have heard nothin...
A
Audrey Cahill
trustpilot.com
Sep 30, 2025
DO NOT ORDER
DO NOT ORDER : ordered a size 5. (38) one shoeswas a size 5 the other was a size 4 . I emailed them no response . Returned the items . Then they asked...
L
Leigh Rankin
trustpilot.com
Sep 30, 2025
Also waiting for refund
Also waiting for refund. No response from email. I emailed so I can demonstrate to my credit card provider that I have tried to obtain one. Am a new c...
C
Cathie Legg
trustpilot.com
Sep 30, 2025
I am another one waiting for a refund
I am another one waiting for a refund. I have several pairs of trainers from Moda and cannot fault the quality. However the last pair I purchased on l...
L
Lin Martin
trustpilot.com
Sep 30, 2025
Refund Still waiting one month on for nomy…
Still waiting one month on for my refund even though they have acknowledged they have received the shoes. Canno...
R
Richard Hills
trustpilot.com
Sep 30, 2025
Absolutely shocking customer service
Absolutely shocking customer service. Waiting 3 weeks for a refund. They don’t respond to emails, no phone calls are answered, webchat just sits there...
I
IvoryJ
trustpilot.com
Sep 30, 2025
Another one awaiting a refund
Another one awaiting a refund. First I was blaming Evri but Moda did actually confirm they received my return weeks back. This seems to be a company o...
S
Siobhan Hall
trustpilot.com
Sep 30, 2025
Be very careful, something seems amiss
I purchased 3 pairs of shoes early in September. All were too small and were returned immediately. Three weeks later I hav...
K
Kelly W
trustpilot.com
Sep 30, 2025
Don’t expect a refund
Do not buy from this company. I returned some shoes a month ago and still do not have my refund. I have tried contacting Customer Services by email (t...
J
Jill
trustpilot.com
Sep 30, 2025
CANT GET MY REFUND
They haven't a phone line, don't reply to emails, live chat is DEAD. They owe me a refund, but...
M
Martina Loughrey
trustpilot.com
Sep 30, 2025
Appalling Customer Service
I have been buying from this company for many years and love all the items I’ve bought. However, I have returned sandals for a refund as they didn’t f...
P
Patrick Galvin
trustpilot.com
Sep 30, 2025
I would seriously reconsider buying…
I would seriously reconsider buying online from Moda in Pelle. If you need Customer services for any reason you will be unable to contact them. They d...
L
LucyP
trustpilot.com
Sep 30, 2025
Been waiting for refund since August
Been waiting for refund since August. No answer t...
J
Janet
trustpilot.com
Sep 30, 2025
They do not respond to returns.
I bought a pair of trainers that were too big so returned them after a couple of days. They received them on 3rd September according to the tracking....
R
RosemaryTerry
trustpilot.com
Sep 30, 2025
Still waiting on refund after a month and a half
Returned an order at my own cost and was advised it would take 7-10 working days to rec...
Conclusion
Recent reviews show a consistent pattern of delayed or missing refunds and largely unresponsive customer support channels. Several customers report financial consequences such as unreimbursed postage, interest charges and long waits for significant sums. At the same time, multiple reviewers praise the quality and fit of products they kept. Consumers considering Moda in Pelle for online purchases may wish to retain tracked return proof, use payment methods with buyer protection (for example, credit cards), and be prepared to escalate to the bank or appropriate dispute resolution bodies if refunds are not processed.