Reviews indicate MLB Shop frequently delivers correct, authentic MLB apparel with generally good quality and competitive pricing, and many customers report fast delivery. However, there are repeated complaints about customer support responsiveness, automated chat handling and occasional delivery or tracking mismatches. European customers sometimes note a smaller product range than the US store and should check stock and expected shipping times before ordering. If ordering internationally, monitor tracking closely and allow extra transit time; for time-sensitive gifts consider local alternatives or verify delivery guarantees.
Examples from available reviews (Nov 2021 – Feb 2026).
Order didn't arrive and customer service made false promises.
“STAY AWAY FROM THESE SCAMMERS”
Order marked delivered but not received; chat customer service unhelpful.
“Got an email saying "order delivered" by MLB and FedEx.”
Items arrived in perfect condition and sooner than expected.
“Everything I ordered came in perfect condition & I received them quicker than expected”
Easy website, fast delivery, and genuine products at good price.
“Easy website to navigate, fast delivery, genuine products”
Several reviews describe poor customer service: long waits, unresolved queries and broken promises from support, while a minority report helpful agents.
Multiple reviewers highlight good prices and sale bargains; users frequently cite perceived value for branded MLB and Nike items.
Many customers report smooth ordering and fast delivery, but a notable subset report delays, missing items or limited selection on regional sites.
Most reviewers say apparel and branded items meet expectations or are excellent; occasional comments note minor quality issues on small items or badges.
Several reviews call out communication failures: orders marked delivered when they were not, automated chat responses and little follow-up.
The majority describe positive overall experiences—correct items, quick delivery and repeat purchases—alongside a smaller set of severe negative cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Prompt delivery and good quality clothing.
“Always prompt delivery.Clothing is good quality”
Received incorrect sizing; refund refused and only coupon offered.
“They would only offer me a coupon which was the same as what was offered on the site”
Very long delivery times and carrier handoffs caused delays.
“You will wait forever for delivery.”
Multiple changing delivery dates caused excessive delay and frustration.
“Been giving 3 delivery dates.”
Order rerouted back to sender and refund not received; awful service.
“on the way to Jacksonville someone from mlb shop requested for item to be returned to sender”
Customer service agent Cristin resolved broken item quickly and kept in touch.
“She resolved my issue immediately and had a new product shipped to me quickly.”
Claim refused due to 30-day policy despite suitcase handle missing.
“Then they sent my sister an email stating it's outside of 30 days.”
One poor-quality pair and the other never arrived; no refund or support.
“1st pair is terrible quality and the second never arrived.”
Customer service updated tracking and ensured delivery that evening.
“Cristin provided me with excellent customer service.”
Unable to cancel recent order; website and customer service unhelpful.
“They website wouldn't recognize an order was ever made”
Paid for next-day delivery but it didn't arrive and wasn't refunded.
“Never offered to refund the money they charged for next day delivery”
Sizing chart inaccurate and return process charged fees and forced store credit.
“The sizing chart is way off.”
Received a hat that still smelled bad and couldn't be worn.
“the hat smelled disgusting.”
Received men's sandals instead of women's and had repeated fulfilment errors.
“They sent me a mens size nine.”
Paid to expedite but delivery missed and refund delayed.
“Did not make date promised.”
Ordered wrong size and couldn't obtain the promised return label.
“The return order slip never arrived.”
Returned two items but only one refund received and calls disconnected.
“I sent two items back and only got a refund for one.”
Couldn't access games and found the tech support unhelpful.
“Worst tech people I've ever dealt with.”
Order remained 'in transit' for two months and never arrived.
“Just let it on shipped-in Transit, 2 months.”
They charge a restocking fee or force store credit for returns.
“This place charges ($9.99 the infamous restock fee)to return an item”
ZERO RATING
I wish I could give them a zero-star rating...
The worst experience ever.
I ordered my preferred jersey when it was back in the sock on MLB shop online on November 3rd.
It is now November 8th at 2 pm and have not heard a word from them nor have they mailed the merchandise yet.
It has been adequate time for it to be shipped.
It took me almost a week to get in touch with someone by phone, and no one knew what was going on with my order.
The lady even assured me that they were out of stock again, so what will happen to my order?
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MLB Shop is the official retail outlet for Major League Baseball licensed merchandise, offering team apparel, jerseys, caps and accessories. The store operates internationally with regional sites (including Europe) and ships items from US inventory for some markets. Consumers typically use the website to purchase branded clothing and hard-goods directly from the league’s retail channel.