Many customers describe quick fulfilment and well-made apparel such as caps and jerseys arriving in perfect condition. Several mention buying again with no problems. A large group reports failed deliveries, wrong items, and refund or return issues that were never fixed. Some shoppers also point to limited selection on the Europe site, plus occasional concerns about pricing or restocking fees.
Examples from available reviews (Nov 2021 – Mar 2026).
Very positive experience: great quality, fast delivery and easy process.
“Great quality. Fast delivery. Extremely easy .”
Repeat orders without disappointment; good prices, quick delivery and expected quality.
“I've ordered several times and have not been disappointed once.”
Order rerouted back to sender and refund not received; awful service.
“on the way to Jacksonville someone from mlb shop requested for item to be returned to sender”
Very long delivery times and carrier handoffs caused delays.
“You will wait forever for delivery.”
Reviews point to two main service experiences. Many customers highlight fast shipping and on-time delivery. Others describe missed deliveries, packages sent back to the sender, and fulfilment mistakes that required a dispute or stayed unresolved.
Several shoppers mention good deals, competitive pricing, and purchases that felt worth it. Others say items are overpriced and call out restocking fees on returns or being pushed into store credit as added costs. Both views come up repeatedly across different orders.
Many reviewers say the website is easy to use and checkout is straightforward. Customers in Europe repeatedly note a smaller product range on the regional site and occasional missing details about product materials. For international buyers, these issues can limit options and affect whether they buy.
Most comments describe sturdy items, proper stitching, and a good fit. Several reviewers also note quick delivery and products arriving in immaculate condition. A few mention defects such as a bad-smelling hat or poor-quality items, but these appear less often.
Some reviews fault communication, citing missing shipping updates, calls that drop, and chat support that doesn’t help. Others single out agents who quickly provided tracking details and arranged replacements. Overall, communication ranges from efficient help to enquiries that go nowhere.
Reviews show a clear split between smooth purchases and orders derailed by delivery or returns. Positive feedback often mentions repeat buying, fast arrival, and the expected quality. Negative feedback clusters around late or missing shipments and refunds that end up disputed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Prompt delivery and good quality clothing.
“Always prompt delivery.Clothing is good quality”
Received incorrect sizing; refund refused and only coupon offered.
“They would only offer me a coupon which was the same as what was offered on the site”
Very long delivery times and carrier handoffs caused delays.
“You will wait forever for delivery.”
Multiple changing delivery dates caused excessive delay and frustration.
“Been giving 3 delivery dates.”
Order rerouted back to sender and refund not received; awful service.
“on the way to Jacksonville someone from mlb shop requested for item to be returned to sender”
Customer service agent Cristin resolved broken item quickly and kept in touch.
“She resolved my issue immediately and had a new product shipped to me quickly.”
Claim refused due to 30-day policy despite suitcase handle missing.
“Then they sent my sister an email stating it's outside of 30 days.”
One poor-quality pair and the other never arrived; no refund or support.
“1st pair is terrible quality and the second never arrived.”
Customer service updated tracking and ensured delivery that evening.
“Cristin provided me with excellent customer service.”
Unable to cancel recent order; website and customer service unhelpful.
“They website wouldn't recognize an order was ever made”
Paid for next-day delivery but it didn't arrive and wasn't refunded.
“Never offered to refund the money they charged for next day delivery”
Sizing chart inaccurate and return process charged fees and forced store credit.
“The sizing chart is way off.”
Received a hat that still smelled bad and couldn't be worn.
“the hat smelled disgusting.”
Received men's sandals instead of women's and had repeated fulfilment errors.
“They sent me a mens size nine.”
Paid to expedite but delivery missed and refund delayed.
“Did not make date promised.”
Ordered wrong size and couldn't obtain the promised return label.
“The return order slip never arrived.”
Returned two items but only one refund received and calls disconnected.
“I sent two items back and only got a refund for one.”
Couldn't access games and found the tech support unhelpful.
“Worst tech people I've ever dealt with.”
Order remained 'in transit' for two months and never arrived.
“Just let it on shipped-in Transit, 2 months.”
They charge a restocking fee or force store credit for returns.
“This place charges ($9.99 the infamous restock fee)to return an item”
ZERO RATING
I wish I could give them a zero-star rating...
The worst experience ever.
I ordered my preferred jersey when it was back in the sock on MLB shop online on November 3rd.
It is now November 8th at 2 pm and have not heard a word from them nor have they mailed the merchandise yet.
It has been adequate time for it to be shipped.
It took me almost a week to get in touch with someone by phone, and no one knew what was going on with my order.
The lady even assured me that they were out of stock again, so what will happen to my order?
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MLB Shop is the official online store for licensed Major League Baseball merchandise. It sells team jerseys, caps, hoodies, kids’ clothing, and collectibles with official team logos. Shoppers can browse by team, player, or category and check the posted size charts for apparel. The store takes major payment methods and posts its shipping and return policies. MLB Shop ships internationally and offers customer service channels for order help.