Reviews indicate MLB Shop frequently delivers correct, authentic MLB apparel with generally good quality and competitive pricing, and many customers report fast delivery. However, there are repeated complaints about customer support responsiveness, automated chat handling and occasional delivery or tracking mismatches. European customers sometimes note a smaller product range than the US store and should check stock and expected shipping times before ordering. If ordering internationally, monitor tracking closely and allow extra transit time; for time-sensitive gifts consider local alternatives or verify delivery guarantees.
Examples from available reviews (Nov 2021 – Feb 2026).
Order didn't arrive and customer service made false promises.
“STAY AWAY FROM THESE SCAMMERS”
Order marked delivered but not received; chat customer service unhelpful.
“Got an email saying "order delivered" by MLB and FedEx.”
Items arrived in perfect condition and sooner than expected.
“Everything I ordered came in perfect condition & I received them quicker than expected”
Easy website, fast delivery, and genuine products at good price.
“Easy website to navigate, fast delivery, genuine products”
Several reviews describe poor customer service: long waits, unresolved queries and broken promises from support, while a minority report helpful agents.
Multiple reviewers highlight good prices and sale bargains; users frequently cite perceived value for branded MLB and Nike items.
Many customers report smooth ordering and fast delivery, but a notable subset report delays, missing items or limited selection on regional sites.
Most reviewers say apparel and branded items meet expectations or are excellent; occasional comments note minor quality issues on small items or badges.
Several reviews call out communication failures: orders marked delivered when they were not, automated chat responses and little follow-up.
The majority describe positive overall experiences—correct items, quick delivery and repeat purchases—alongside a smaller set of severe negative cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Jersey fits well and stitching is good, though fairly expensive.
“Pretty expensive, but the jersey I bought fits lovely and the stitches on it are well done”
Only one of two baseballs received; partial refund issued after dispute.
“I ordered 2 baseballs, only received 1.”
Happy with items but wants more UK stock and product variety.
“However , I do wish that you guys stocked more and had them available for shipment , based in the uk it’s tough .”
Happy with purchase; cap fits perfectly and has good quality.
“Happy with purchase cap fits perfectly and of good quality.”
Prompt delivery noted by the reviewer.
“Prompt delivery”
Two hoodies ordered for presents arrived quickly and were a great deal.
“Ordered two hoodies for Christmas presents, arrived quickly and a great deal”
Very positive experience: great quality, fast delivery and easy process.
“Great quality. Fast delivery. Extremely easy .”
Reviewer reports a great experience and fast delivery.
“Great expirence and fast delivery”
Return shipping costs and poor customer responses made for a bad experience.
“It turns out that you must pay yourself the cost of return shipping.”
Product arrived as promised but considered overpriced.
“Product came in time and was as promised. Pretty overpriced though.”
Overseas order arrived on time for Christmas as expected.
“I'm happy that my overseas order arrived on time for christmas, as predicted.”
Reviewer reports great service from the shop.
“Great service”
Easy to follow webpage and quick delivery.
“Easy to follow webpage. Quick Delivery”
Reviewer says the caps are good quality.
“Good quality caps”
Good service reported by reviewer.
“good service”
Good UI and efficiency; shipping delay was expected.
“Good UI, fast and efficient, shipping took time but that was expected”
Europe site displays fewer products compared with the USA site.
“when I visit the Europe site it always seems to have less products”
Good and fast service provided.
“Good and fast service”
Yankees coat arrived in two days, excellent service and pricing.
“I ordered a New York Yankees winter coat, the expected arrival date was late in the week and it arrived in 2 days. Amazing service and pricing.”
Package received quickly and top was in immaculate condition.
“Recived the package quiet quickly The top was in imaculate conditon”
Item listed in stock but later delayed; customer support poor.
“No one wanted to admit the item was out of stock.”
Order delivered; delivery to Germany can take longer.
“Delivery to Germany can take longer time since shirts are delivered from US directly.”
Order didn't arrive and customer service made false promises.
“STAY AWAY FROM THESE SCAMMERS”
Order marked delivered but not received; chat customer service unhelpful.
“Got an email saying "order delivered" by MLB and FedEx.”
Items arrived in perfect condition and sooner than expected.
“Everything I ordered came in perfect condition & I received them quicker than expected”
Received the exact item wanted and fairly quickly.
“It was the exact item i wanted and i received it relatively quickly. Thanks.”
Reviewer says the clothes are brilliant and nice.
“Brilliant nice clothes 👌”
Europe shop has limited options compared with the US site.
“The MLB Europe shop only holds limited options, unless your favourite style of baseball top isn’t there the.”
Reviewer says it's a great item and best buy.
“Great item best buys ever”
Clear ordering process, large selection and fast delivery.
“Clear ordering process Large selection Fast delivery”
Reviewer states the product is excellent quality.
“Excellent quality.”
Good prices and fast delivery noted.
“good prices fast delivery”
Fast shipping and good service praised.
“Great! Fast shipping, good service!”
Fantastic service and good prices; badges seemed cheaply made.
“Always fantastic service. Prices are brilliant for the quality of items.”
Some items lack product material information, making choices difficult.
“Unfortunately some items Lack information in the Produktmaterial”
Quick shipping and good quality reported.
“quick shipping and good quality”
Easy website, fast delivery, and genuine products at good price.
“Easy website to navigate, fast delivery, genuine products”
Repeat orders without disappointment; good prices, quick delivery and expected quality.
“I've ordered several times and have not been disappointed once.”
Multiple orders always delivered on time.
“I have ordered several times at this shop and they always delivered on time.”
Products are good quality and delivered timely though packaging poor.
“Packaging could not be worse (plastic bag) but who cares if the contents are good”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MLB Shop is the official retail outlet for Major League Baseball licensed merchandise, offering team apparel, jerseys, caps and accessories. The store operates internationally with regional sites (including Europe) and ships items from US inventory for some markets. Consumers typically use the website to purchase branded clothing and hard-goods directly from the league’s retail channel.