Many customers describe quick fulfilment and well-made apparel such as caps and jerseys arriving in perfect condition. Several mention buying again with no problems. A large group reports failed deliveries, wrong items, and refund or return issues that were never fixed. Some shoppers also point to limited selection on the Europe site, plus occasional concerns about pricing or restocking fees.
Examples from available reviews (Nov 2021 – Mar 2026).
Very positive experience: great quality, fast delivery and easy process.
“Great quality. Fast delivery. Extremely easy .”
Repeat orders without disappointment; good prices, quick delivery and expected quality.
“I've ordered several times and have not been disappointed once.”
Order rerouted back to sender and refund not received; awful service.
“on the way to Jacksonville someone from mlb shop requested for item to be returned to sender”
Very long delivery times and carrier handoffs caused delays.
“You will wait forever for delivery.”
Reviews point to two main service experiences. Many customers highlight fast shipping and on-time delivery. Others describe missed deliveries, packages sent back to the sender, and fulfilment mistakes that required a dispute or stayed unresolved.
Several shoppers mention good deals, competitive pricing, and purchases that felt worth it. Others say items are overpriced and call out restocking fees on returns or being pushed into store credit as added costs. Both views come up repeatedly across different orders.
Many reviewers say the website is easy to use and checkout is straightforward. Customers in Europe repeatedly note a smaller product range on the regional site and occasional missing details about product materials. For international buyers, these issues can limit options and affect whether they buy.
Most comments describe sturdy items, proper stitching, and a good fit. Several reviewers also note quick delivery and products arriving in immaculate condition. A few mention defects such as a bad-smelling hat or poor-quality items, but these appear less often.
Some reviews fault communication, citing missing shipping updates, calls that drop, and chat support that doesn’t help. Others single out agents who quickly provided tracking details and arranged replacements. Overall, communication ranges from efficient help to enquiries that go nowhere.
Reviews show a clear split between smooth purchases and orders derailed by delivery or returns. Positive feedback often mentions repeat buying, fast arrival, and the expected quality. Negative feedback clusters around late or missing shipments and refunds that end up disputed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Jersey fits well and stitching is good, though fairly expensive.
“Pretty expensive, but the jersey I bought fits lovely and the stitches on it are well done”
Only one of two baseballs received; partial refund issued after dispute.
“I ordered 2 baseballs, only received 1.”
Happy with items but wants more UK stock and product variety.
“However , I do wish that you guys stocked more and had them available for shipment , based in the uk it’s tough .”
Happy with purchase; cap fits perfectly and has good quality.
“Happy with purchase cap fits perfectly and of good quality.”
Prompt delivery noted by the reviewer.
“Prompt delivery”
Two hoodies ordered for presents arrived quickly and were a great deal.
“Ordered two hoodies for Christmas presents, arrived quickly and a great deal”
Very positive experience: great quality, fast delivery and easy process.
“Great quality. Fast delivery. Extremely easy .”
Reviewer reports a great experience and fast delivery.
“Great expirence and fast delivery”
Return shipping costs and poor customer responses made for a bad experience.
“It turns out that you must pay yourself the cost of return shipping.”
Product arrived as promised but considered overpriced.
“Product came in time and was as promised. Pretty overpriced though.”
Overseas order arrived on time for Christmas as expected.
“I'm happy that my overseas order arrived on time for christmas, as predicted.”
Reviewer reports great service from the shop.
“Great service”
Easy to follow webpage and quick delivery.
“Easy to follow webpage. Quick Delivery”
Reviewer says the caps are good quality.
“Good quality caps”
Good service reported by reviewer.
“good service”
Good UI and efficiency; shipping delay was expected.
“Good UI, fast and efficient, shipping took time but that was expected”
Europe site displays fewer products compared with the USA site.
“when I visit the Europe site it always seems to have less products”
Good and fast service provided.
“Good and fast service”
Yankees coat arrived in two days, excellent service and pricing.
“I ordered a New York Yankees winter coat, the expected arrival date was late in the week and it arrived in 2 days. Amazing service and pricing.”
Package received quickly and top was in immaculate condition.
“Recived the package quiet quickly The top was in imaculate conditon”
Item listed in stock but later delayed; customer support poor.
“No one wanted to admit the item was out of stock.”
Order delivered; delivery to Germany can take longer.
“Delivery to Germany can take longer time since shirts are delivered from US directly.”
Order didn't arrive and customer service made false promises.
“STAY AWAY FROM THESE SCAMMERS”
Order marked delivered but not received; chat customer service unhelpful.
“Got an email saying "order delivered" by MLB and FedEx.”
Items arrived in perfect condition and sooner than expected.
“Everything I ordered came in perfect condition & I received them quicker than expected”
Received the exact item wanted and fairly quickly.
“It was the exact item i wanted and i received it relatively quickly. Thanks.”
Reviewer says the clothes are brilliant and nice.
“Brilliant nice clothes 👌”
Europe shop has limited options compared with the US site.
“The MLB Europe shop only holds limited options, unless your favourite style of baseball top isn’t there the.”
Reviewer says it's a great item and best buy.
“Great item best buys ever”
Clear ordering process, large selection and fast delivery.
“Clear ordering process Large selection Fast delivery”
Reviewer states the product is excellent quality.
“Excellent quality.”
Good prices and fast delivery noted.
“good prices fast delivery”
Fast shipping and good service praised.
“Great! Fast shipping, good service!”
Fantastic service and good prices; badges seemed cheaply made.
“Always fantastic service. Prices are brilliant for the quality of items.”
Some items lack product material information, making choices difficult.
“Unfortunately some items Lack information in the Produktmaterial”
Quick shipping and good quality reported.
“quick shipping and good quality”
Easy website, fast delivery, and genuine products at good price.
“Easy website to navigate, fast delivery, genuine products”
Repeat orders without disappointment; good prices, quick delivery and expected quality.
“I've ordered several times and have not been disappointed once.”
Multiple orders always delivered on time.
“I have ordered several times at this shop and they always delivered on time.”
Products are good quality and delivered timely though packaging poor.
“Packaging could not be worse (plastic bag) but who cares if the contents are good”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MLB Shop is the official online store for licensed Major League Baseball merchandise. It sells team jerseys, caps, hoodies, kids’ clothing, and collectibles with official team logos. Shoppers can browse by team, player, or category and check the posted size charts for apparel. The store takes major payment methods and posts its shipping and return policies. MLB Shop ships internationally and offers customer service channels for order help.