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We Collect & Analyse Reviews

MLB Shop
Experiences & Reviews

MLB Shop is the official retail outlet for Major League Baseball licensed merchandise, offering team apparel, jerseys, caps and accessories. The store operates internationally with regional sites (including Europe) and ships items from US inventory for some markets. Consumers typically use the website to purchase branded clothing and hard-goods directly from the league’s retail channel.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 19d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Several reviews describe poor customer service: long waits, unresolved queries and broken promises from support, while a minority report helpful agents.

Share
7%
Weak
💰

Value for money

Multiple reviewers highlight good prices and sale bargains; users frequently cite perceived value for branded MLB and Nike items.

Share
7%
Strong
⚡

User experience

Many customers report smooth ordering and fast delivery, but a notable subset report delays, missing items or limited selection on regional sites.

Share
28%
Mixed
🔧

Product quality

Most reviewers say apparel and branded items meet expectations or are excellent; occasional comments note minor quality issues on small items or badges.

Share
19%
Strong
📞

Communication

Several reviews call out communication failures: orders marked delivered when they were not, automated chat responses and little follow-up.

Share
7%
Weak
⭐

Overall experience

The majority describe positive overall experiences—correct items, quick delivery and repeat purchases—alongside a smaller set of severe negative cases.

Share
32%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

T
T. T.
trustpilot.com Sep 30, 2025

Order delivered

Order delivered. Delivery to Germany can take longe...

G
Gregor Campbell
trustpilot.com Sep 30, 2025

Departing friend left in tears

*** our best friend is moving to New York **** THIS IS UNFORTUNATELY THE ONLY HAPPY COMMENT I CAN SHARE WITH YOU. We decided to buy him NYc yankees sh...

S
Solo Salon Supplies
trustpilot.com Sep 30, 2025

Didn't receive my order. Customer service is an evil joke No order received. Got an email saying "order delivered" by MLB and FedEx. Customer service is a chat, that is just a joke. 🤡

Didn't receive my order. Customer service is an evil joke No order received. Got an email saying "order delivered" by MLB and FedEx. Customer service...

K
Katrina Livings
trustpilot.com Sep 30, 2025

Everything I ordered came in perfect…

Everything I ordered came in perfect condit...

E
Edward
trustpilot.com Sep 30, 2025

It was the exact item i wanted and i…

It was the exact item i wanted and i r...

M
MRSHANNAHGREEN
trustpilot.com Sep 30, 2025

Brilliant nice clothes 👌

...

J
Jason
trustpilot.com Sep 30, 2025

The MLB Europe shop only holds limited…

The MLB Europe shop only holds limited options, unless your favourite style of baseball top isn’t there the....

D
David Hopkins
trustpilot.com Sep 30, 2025

What you want

...

A
Arnd
trustpilot.com Sep 30, 2025

Excellent

Clear ordering process Lar...

M
Mr justin stone
trustpilot.com Sep 30, 2025

Excellent quality.

...

M
Mcb
trustpilot.com Sep 30, 2025

review

...

D
David Gerkema
trustpilot.com Sep 30, 2025

Great

Great! Fast shipp...

J
JMB
trustpilot.com Sep 30, 2025

Always fantastic service

Always fantastic service. Prices are brilliant for the quality of items. I was just a little disappointed with the quali...

B
Benjamin W.
trustpilot.com Sep 30, 2025

Unfortunately some items Lack…

Unfortunately some items Lack information in the Produktmaterial If you do not like Polyester clo...

J
Jurgen
trustpilot.com Sep 30, 2025

quick shipping and good quality

quick shipping...

M
Mrs Tracey Jacques
trustpilot.com Sep 30, 2025

Great, 5*

Easy website to navigate, fast delivery, genuine products at a...

T
T. B.
trustpilot.com Sep 30, 2025

Very happy

I've ordered several times and have not been disappointed once. Good...

W
W Kuik
trustpilot.com Sep 30, 2025

Great shop.

I have ordered several times at this s...

C
Carlos
trustpilot.com Sep 30, 2025

Fast and good quality

All nike products, good quality and delivery time. Packaging could...

H
Heather Davison
trustpilot.com Sep 30, 2025

Always prompt delivery.Clothing is good…

Always prompt delivery....

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Conclusion

Reviews indicate MLB Shop frequently delivers correct, authentic MLB apparel with generally good quality and competitive pricing, and many customers report fast delivery. However, there are repeated complaints about customer support responsiveness, automated chat handling and occasional delivery or tracking mismatches. European customers sometimes note a smaller product range than the US store and should check stock and expected shipping times before ordering. If ordering internationally, monitor tracking closely and allow extra transit time; for time-sensitive gifts consider local alternatives or verify delivery guarantees.