Reviews show consistent strengths in fast delivery, easy online ordering and responsive customer support, with many repeat customers. Product feedback is largely positive for pillows and bedding, with occasional notes about individual firmness preferences. Pricing is described as reasonable in a few reviews but is not frequently discussed. If fast delivery, clear website ordering and helpful staff matter most, the reviews indicate Mitre Linen performs well in those areas; shoppers with specific firmness or fit needs should check product details before purchase.
Examples from available reviews (May 2022 – Feb 2026).
Excellent overall shopping experience with high-quality products and prompt delivery.
“The quality of their products is truly exceptional”
Pillows were good quality but slightly too soft for reviewer.
“pillows were good quality, but I think they could have been a bit firmer”
Excellent quality, reasonably priced bedding with fast delivery.
“Excellent quality and reasonably priced bedding.”
Staff members, including Lyn, were extremely helpful and handled order quickly.
“both were extremely helpful”
Customers frequently praise speedy delivery, helpful and knowledgeable staff, and efficient ordering processes across multiple purchases.
Price is described as reasonable in a small number of reviews; shoppers cite fair value but explicit price discussion is limited.
Reviewers repeatedly describe the website and ordering process as easy and user-friendly, with straightforward navigation and quick checkout.
Bedding and pillows are commonly described as good quality, comfortable and durable; a few reviewers mention specific fit or firmness preferences.
Staff and support are regularly noted as helpful and responsive, with named staff and prompt email assistance cited in several reviews.
Most reviewers report a positive overall experience and repeat purchases, though only a small subset explicitly summarise their entire experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Friendly, knowledgeable service with fantastic customer care and quality.
“Friendly knowledgeable service & fantastic customer care & quality.”
Account manager Leanne provided helpful, speedy service and great advice.
“Our account manager Leanne was as helpful as ever.”
High-quality pillows relieved neck pain and breathing issues; timely delivery.
“Pillows high quality.”
Pleased with product quality and extremely fast delivery for Airbnb bedding.
“hotel quality pillows - we weren't disappointed.”
Service was friendly, efficient and offered very good value.
“Friendly and efficient and very good value.”
Superb products with fast delivery.
“Superb products and fast delivery.”
Good quality product accompanied by excellent communication.
“Good quality product and excellent communication.”
Timely delivery and excellent product.
“Timely delivery. Product is excellent”
Issues were resolved quickly and product quality is good.
“Quick resolution. Good quality”
Repeat customer; good price, fast delivery and pleasant dealings.
“Good price and fast delivery”
Pillows are lovely and comfortable.
“Lovely comfy pillows”
Service is simple and easy to access.
“Simple easy to access”
Great quality linens, notably the Savoy range, with very speedy delivery.
“Great quality linens especially the Savoy bed linen”
Reviewer praises both products and service.
“Great products and service”
Pillows matched the description and are very supportive.
“Pillows are as described, very supportive.”
Excellent customer-focused service and durable, good-quality linen.
“extremely customer focused friendly and helpful”
Always satisfied with Mitre's excellent product quality.
“Excellent quality”
Good quality topper with efficient delivery but size smaller than stated.
“European double was actually 138cm wide (not 140cm as stated).”
Superb-quality linen delivered quickly; guests appreciate Savoy luxury.
“The linen is always superb quality and delivered quickly.”
Perfect service with friendly staff, speedy delivery and great quality.
“perfect service: friendly, helpful staff”
Easy-to-use website, quick delivery; pleased with new bed topper.
“Really easy to use website, quick delivery.”
Easy to do business with and wonderful next-day service.
“Easy to do business with and wonderful Next day service !”
Pillows were good quality but slightly too soft for reviewer.
“pillows were good quality, but I think they could have been a bit firmer”
Pillows maintain their shape and firmness according to reviewer.
“Great pillows, hold there shape and firmness.”
Mitre provide brilliant service with outstanding customer care.
“their customer service is second to none.”
Excellent quality, reasonably priced bedding with fast delivery.
“Excellent quality and reasonably priced bedding.”
Happy with Mitre; easy website and quick delivery met expectations.
“Easy to navigate website and quick delivery.”
Consistently a great product with reliable delivery.
“Always a great product and good delivery.”
Quality items were received quickly.
“Quality items quickly received”
Comfortable microfibre pillows provide good neck support; staff were helpful.
“they are incredibly comfortable and their depth is sufficient for neck support.”
Ordered pillows and received them two days later; reordered for others.
“they were delivered 2 days later”
Reviewer describes their experience as first class.
“First Class .”
Speedy service; Mitre remains customer's first choice for linens.
“speedy service from mitre.”
Great product with really quick delivery.
“Great product & really quick delivery”
Staff members, including Lyn, were extremely helpful and handled order quickly.
“both were extremely helpful”
Excellent service, quality and price met reviewer's expectations.
“Excellent service, quality and price.”
Lyn is consistently very helpful.
“Lyn is always super helpful”
Fast delivery and great pillows.
“Fast delivery and great pillows”
Parcel arrived next day; reviewer praises the brilliant service.
“Got parcle next day brilliant service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mitre Linen is a UK-based retailer and textile supplier specialising in bedding, pillows, towels and related linen products. They sell to both consumer and trade customers via online channels and supply a range of home and hospitality textiles.