Reviews Analysed
21
We Collect & Analyse Reviews
Mitre Linen
Experiences & Reviews
Mitre Linen is a UK-based retailer and textile supplier specialising in bedding, pillows, towels and related linen products. They sell to both consumer and trade customers via online channels and supply a range of home and hospitality textiles.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Customers frequently praise speedy delivery, helpful and knowledgeable staff, and efficient ordering processes across multiple purchases.
Share
Strong
36%
💰
Value for money
Price is described as reasonable in a small number of reviews; shoppers cite fair value but explicit price discussion is limited.
Share
Mixed
4%
⚡
User experience
Reviewers repeatedly describe the website and ordering process as easy and user-friendly, with straightforward navigation and quick checkout.
Share
Strong
11%
🔧
Product quality
Bedding and pillows are commonly described as good quality, comfortable and durable; a few reviewers mention specific fit or firmness preferences.
Share
Strong
28%
📞
Communication
Staff and support are regularly noted as helpful and responsive, with named staff and prompt email assistance cited in several reviews.
Share
Strong
13%
⭐
Overall experience
Most reviewers report a positive overall experience and repeat purchases, though only a small subset explicitly summarise their entire experience.
Share
Mixed
9%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Exceptional Bedding Shopping Experience at Mitre Linen
"I recently had the pleasure of purchasing bedding linen and accessories from Mitre Linen for my home. I was beyond impressed with their wide range of products that catered to all my needs. The quality of their products is truly exceptional, making it difficult for me to choose which one to buy. The customer service provided by Mitre Linen was top-notch as well. Their representatives were knowledgeable, courteous, and extremely helpful in helping me find what I needed. They even helped me pick out a complementary design that would match perfectly with my existing décor. What impressed me most about Mitre Linen was the speed and efficiency of their delivery process. My order arrived within days without any issues or complications - something that not many businesses can achieve. Overall, my experience shopping at Mitre Linen has been exceptional from start to finish. The combination of high-quality products, excellent customer service, and efficient delivery makes this company stand out from its competitors."
Ricky
Collected.reviews
May 10, 2022
Featured for: detailed review covering multiple themes
Easy to order and arrived very quickly
"Easy to order and arrived very quickly, pillows were goo..."
Peter
Trustpilot
Sep 30, 2025
Featured for: mentions firmness concern with pillows
Quality bedding
"Excellent quality and reasonably priced bedding. Easy to..."
Mrs King
Trustpilot
Sep 30, 2025
Featured for: mentions price, quality, UX and delivery
Lyn Comley review
"I dealt with at least 2 members off staff one was a gentleman called Lyn and the other a lady both were extremely helpful noth..."
Lyn Comley
Trustpilot
Sep 30, 2025
Featured for: named staff praised; helpful communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I
Isabelle Jones
trustpilot.com
Sep 30, 2025
Brilliant as always
As usual, perfect service: friendly, helpful staff, spe...
L
Lorna
trustpilot.com
Sep 30, 2025
Very happy customer
Really easy to use website, quick delivery. I am...
Z
ZoeJ
trustpilot.com
Sep 30, 2025
Easy to do business with and wonderful…
Easy to do business with and wond...
P
Peter
trustpilot.com
Sep 30, 2025
Easy to order and arrived very quickly
Easy to order and arrived very quickly, pillows were goo...
L
Les Shorto
trustpilot.com
Sep 30, 2025
Great pillows
Great pillows, hold th...
V
Vicky
trustpilot.com
Sep 30, 2025
Mitre are a brilliant company to order…
Mitre are a brilliant company to order from...
M
Mrs King
trustpilot.com
Sep 30, 2025
Quality bedding
Excellent quality and reasonably priced bedding. Easy to...
L
Linda Buck
trustpilot.com
Sep 30, 2025
Very happy with Mitre
Very happy with Mitre. Easy to navigate webs...
G
G Paget
trustpilot.com
Sep 30, 2025
Always a great product and good…
Always a great produ...
K
Kathryn H
trustpilot.com
Sep 30, 2025
Quality items quickly received
Quality items q...
E
E Rampling
trustpilot.com
Sep 30, 2025
Excellent quality and a good night's sleep
We had a week's stay in a holiday home. We found the pillows were so comfortable that we asked the owners for more details. After some confirmation em...
N
NICHOLA BEECH
trustpilot.com
Sep 30, 2025
great service
Ordered the pillows one day, and they were delivere...
S
Stuart Dick
trustpilot.com
Sep 30, 2025
First Class .
...
A
Anthony Llewellyn
trustpilot.com
Sep 30, 2025
speedy service from mitre
speedy service from mitre. It’s always be...
L
Lesley Rhodes
trustpilot.com
Sep 30, 2025
Bounceback pillows
Great product & re...
L
Lyn Comley
trustpilot.com
Sep 30, 2025
Lyn Comley review
I dealt with at least 2 members off staff one was a gentleman called Lyn and the other a lady both were extremely helpful noth...
S
Spoiltsuzie
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, quality and price. I...
R
Roslynn
trustpilot.com
Sep 30, 2025
Lyn is always super helpful
...
S
Smith
trustpilot.com
Sep 30, 2025
Fast delivery and great pillows
Fast delivery a...
E
Emma
trustpilot.com
Sep 30, 2025
Got parcle next day brilliant service
Got parcle next da...
Conclusion
Reviews show consistent strengths in fast delivery, easy online ordering and responsive customer support, with many repeat customers. Product feedback is largely positive for pillows and bedding, with occasional notes about individual firmness preferences. Pricing is described as reasonable in a few reviews but is not frequently discussed. If fast delivery, clear website ordering and helpful staff matter most, the reviews indicate Mitre Linen performs well in those areas; shoppers with specific firmness or fit needs should check product details before purchase.