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We Collect & Analyse Reviews

Mister Spex
Experiences & Reviews

Mister Spex is a European online eyewear retailer offering prescription glasses, sunglasses and contact lenses. The company provides virtual try‑on tools, a Try‑At‑Home option in some markets, branded and own‑label frames, and lens customisation options. It operates cross‑border logistics across Europe and supports online ordering, prescription uploads and customer support channels.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 14d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Many customers report fast delivery and smooth fulfilment, while a significant number describe delays, damaged packaging or long cross‑border wait times.

Share
25%
Mixed
💰

Value for money

Numerous reviews praise pricing, range and perceived value for branded and own‑label frames; a minority report finding better prices elsewhere or disappointing add‑ons.

Share
13%
Strong
⚡

User experience

Website features such as virtual try‑on and easy ordering are highlighted positively, but some customers report problems with Try‑At‑Home, order delays and incorrect prescriptions.

Share
8%
Mixed
🔧

Product quality

Many customers say frames fit well and lenses are good, but there are isolated reports of wrong prescriptions, damaged frames, smudged lenses or ineffective coatings.

Share
12%
Mixed
📞

Communication

Several reviews describe clear, prompt communication and helpful updates; however a substantial portion report poor responses, disconnected chats and delayed refund information.

Share
14%
Weak
⭐

Overall experience

Overall impressions are split: many customers are satisfied with products, price and speed, while a notable group reports refund and support failures that harmed their experience.

Share
28%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Matt
External Source Sep 29, 2025

Overall very happy with my purchase…

Overall very happy with my purchase from Mister Spex. A good range of glasses/styles/sizes to choose from, especially the more narrower sizes. Also th...

M
Moose G
External Source Sep 28, 2025

Good glasses

Good glasses. Website virtual try on is really good. There was a delay in ship...

A
Antony Sharpe
External Source Sep 25, 2025

Great Price and quick delivery

Great Price and quick delivery Would def...

B
B Patel
External Source Sep 25, 2025

Avoid the lotus effect add on

Glasses were fine, however I paid for lotus effect and within hours of wear they accumulated a lot of grease as my old glasses (without lotus effect w...

W
Wendy Brooks
External Source Sep 19, 2025

Excellent value quick delivery

Excellent value quick deliv...

H
Helej
External Source Sep 18, 2025

Great product & great prices

Great product & great prices but delivery is slow. Ordered the contact len...

W
Wendy Edwards
External Source Sep 17, 2025

So quick and easy to order and they…

So quick and easy to order and...

C
CRAIG MCGILL
External Source Sep 12, 2025

Great Company

Quick delivery, even though it was shipped from the EU to the uk. Still quicker than Specsavers! Glasse...

A
Adam Trew
External Source Sep 10, 2025

Ordered try at home

Ordered try at home, paid £1000 got glasses in 8 days, sent back with prescription - waited 2 weeks for refund for the unwanted frames. Then another 2...

J
Jay
External Source Sep 05, 2025

Sunglasses 😎

Overall I've had a good experience with this company.. even though I've had to return my sunglass...

T
Tatiana
External Source Sep 03, 2025

Never let me down

Always satisfied with the range of p...

H
Howard H.
External Source Sep 01, 2025

Returned order, still charged. Avoid

Returned order charged and still acrruing fees on credit card. Order was confirmed returned to Mister Spex according to their tracking on 13th August....

D
David
External Source Sep 01, 2025

A swift response to my request

A swift response to my request, kept informed of progress of de...

G
Georgia McGrath
External Source Aug 29, 2025

Horrific customer service do not use…

Horrific customer service do not use this brand. They emailed me after purchase to say they recommended upgrading the lenses to ‘thin’ lenses for £40...

S
Sarah Evans
External Source Aug 28, 2025

Excellent communication

Excellent communication. Prompt deli...

G
Guy Spencer
External Source Aug 28, 2025

Bought from mister spex before

Bought from mister spex before. Speedy delivery and...

H
Husnain
External Source Aug 26, 2025

Extremely poor experience

Extremely poor experience. I returned my glasses weeks ago, and although customer service confirmed three times that they received my return, I still...

F
Firbobst doobie
External Source Aug 21, 2025

The company took £400 out of my account…

The company took £400 out of my account after I had confirmation that my “try at home” trial pack had been delivered back to them. This was on top of...

D
David McKelvey
External Source Aug 18, 2025

Great service.

...

P
Phong
External Source Aug 15, 2025

Issue with order

Great exp sorting out an issue I...

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Conclusion

Reviews show Mister Spex frequently delivers competitively priced frames, a wide selection and useful online tools such as virtual try‑on and Try‑At‑Home. Many customers report quick fulfilment and satisfactory product fit, but there is a recurring pattern of delayed refunds, inconsistent customer‑service responses and occasional shipping or packaging damage. If you plan to buy, check shipping estimates, read the returns policy and keep tracking information for refunds. Consider documenting communications and checking add‑on features (for example lens coatings) on arrival before assuming final satisfaction.