Many reviews describe returns that were not resolved and refunds that arrived late or not at all, even after parcels were returned or marked delivered. Customers often mention missing or incorrect items and only partial refunds. Fewer reviews praise fast delivery and clothes that met expectations. Some users also report website glitches and slow or unhelpful customer support.
Examples from available reviews (Oct 2021 – Feb 2026).
Items returned in December but no refund or replies received.
“They have had my items since the 3rd December and I still haven’t received my refund”
Returns portal not working and return tracking shows company gone from address.
“returns portal not working”
Dress arrived with a hole and was see-through.
“My dress has a hole in the side and also see through”
Great outfit and received next day delivery.
“Great outfit and also came next day with normal delivery!”
Most service feedback focuses on refunds and returns that never get completed. Reviewers describe tickets being closed, long waits after parcels were received, and refunds issued only in part. Many also report fulfilment mistakes, such as missing items or the wrong size being sent.
Value complaints mainly point to partial refunds and postage being deducted even when returns are accepted. Several reviewers say they did not get a full reimbursement or were refunded in store credit. Positive comments on value and quality show up less often.
Some users say the website makes post-purchase tasks difficult, with return options that do not work and occasional downtime. A few ask for clearer product details, including model height and size dimensions. A minority mention the site being quick and shopping being easy.
Several customers report thin fabric, holes, see-through items, and sizing that varies. Others praise the quality and fit, suggesting results differ from order to order. In many negative reviews, product issues appear alongside service problems.
A common complaint is not getting replies and having tickets ignored. Some reviewers mention disputed deliveries and say customer service refused to sort out refunds. A small number raise security concerns about support interactions and account order confirmations.
Reviews split between smooth orders and ongoing problems after purchase. High ratings mention fast delivery and good clothing, while low ratings focus on refunds, missing items, and no response. The outcome for shoppers comes across as strongly mixed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order not delivered due to wrong courier address and no refund.
“they didnt provide the courier with the correct address.”
Order never arrived and company did not respond.
“Never received my order. Or got a reply about why I never received it.”
Items had poor sizing, holes, and badly fitting garments.
“3 bodysuits: all are too small and 2 came with holes in them.”
Company intercepted the package and delayed refund processing.
“You literally intercepted the package.”
Returned item but only received a partial refund, not full postage.
“They have only refunded me part of my order.”
Rude customer service and overpriced, poor-quality clothing.
“Customer service is a joke will see your message then not respond”
Order marked delivered but not received; refund still pending.
“My order did not arrive. I asked for a refund. They then said my order was delivered.”
Hermes delivered to wrong address and Missy Empire failed to resolve.
“been delivered to a door that I don’t even recognise”
Poor clothing quality and an unreasonable 28-day refund policy.
“The clothes from here are of a disgustingly bad quality”
Received incomplete order and refunded less as store credit after return.
“but only received a top no bottoms!”
I was looking forward to this product, but it turned out to be a waste of money.
The cloth is really thin and feels/looks like a cotton pillow case that you can get for a quarter of the price from a craft store.
I ordered the King Size, which is likewise not the size I anticipated.
I measured my mattress according to the directions, and this item barely covers my king-sized bed.
When I contacted the seller, they told me there was nothing they could do. I'd also like to mention that she was unpleasant and unprofessional.
When I asked for a refund, she informed me I had to ship it back myself.
I emailed the company to request a refund, but they denied, claiming that it was my fault and that they couldn't help me.
Seller promised a refund but refused original payment reimbursement.
“refused to refund back to original payment method”
Halloween lenses did not adhere and customer requested a refund.
“they wouldnt even stick to the eyes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missy Empire is an online retailer that sells women’s fashion and accessories. It runs an e-commerce site with product photos and size guidance. Customers place orders through the website using standard online payment methods. The site also lists delivery choices and its returns and refund terms.