Reviews of Missy Empire in this set show a clear pattern: many customers report unresolved refunds, ignored tickets and poor post-sale support. At the same time a smaller group of reviews mention fast delivery and satisfactory product quality. If you are considering a purchase, keep proof of postage and correspondence for returns, and use payment methods that offer buyer protection. Check current site status and social channels before ordering, and weigh recent reviews about refunds and communication into your decision.
Examples from available reviews (Oct 2021 – Feb 2026).
Returned items and received no refund, had to dispute with card issuer.
“No refund, no response to numerous tickets raised with their customer services.”
Support contact attempted to get phone codes and an app, customer reported it.
“He asked what phone I had and then started sending codes to it.”
Product was thin, undersized, and seller refused a refund.
“The cloth is really thin and feels/looks like a cotton pillow case”
Excellent service, fast delivery and high quality clothes.
“Excellent service and fast delivery excellent quality clothes”
Most reviewers report poor customer service: unhelpful or rude interactions, ignored tickets and unresolved return or refund issues.
Many customers report not receiving refunds and describe items as cheap or poor quality, leaving them dissatisfied with value.
Some customers praise fast delivery and an easy-to-use site, while others report website downtime, missed deliveries and return difficulties.
Several reviews describe good-fitting, attractive items, but an approximately equal number report thin fabric, sizing issues, holes or see-through material.
Reviews frequently describe no responses to emails, unanswered tickets, suspended social channels and persistent ignored refund or return queries.
Overall, most reviewers relay negative experiences focused on refunds and customer support, though a minority report quick delivery and good products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order not delivered due to wrong courier address and no refund.
“they didnt provide the courier with the correct address.”
Order never arrived and company did not respond.
“Never received my order. Or got a reply about why I never received it.”
Items had poor sizing, holes, and badly fitting garments.
“3 bodysuits: all are too small and 2 came with holes in them.”
Company intercepted the package and delayed refund processing.
“You literally intercepted the package.”
Returned item but only received a partial refund, not full postage.
“They have only refunded me part of my order.”
Rude customer service and overpriced, poor-quality clothing.
“Customer service is a joke will see your message then not respond”
Order marked delivered but not received; refund still pending.
“My order did not arrive. I asked for a refund. They then said my order was delivered.”
Hermes delivered to wrong address and Missy Empire failed to resolve.
“been delivered to a door that I don’t even recognise”
Poor clothing quality and an unreasonable 28-day refund policy.
“The clothes from here are of a disgustingly bad quality”
Received incomplete order and refunded less as store credit after return.
“but only received a top no bottoms!”
I was looking forward to this product, but it turned out to be a waste of money.
The cloth is really thin and feels/looks like a cotton pillow case that you can get for a quarter of the price from a craft store.
I ordered the King Size, which is likewise not the size I anticipated.
I measured my mattress according to the directions, and this item barely covers my king-sized bed.
When I contacted the seller, they told me there was nothing they could do. I'd also like to mention that she was unpleasant and unprofessional.
When I asked for a refund, she informed me I had to ship it back myself.
I emailed the company to request a refund, but they denied, claiming that it was my fault and that they couldn't help me.
Seller promised a refund but refused original payment reimbursement.
“refused to refund back to original payment method”
Halloween lenses did not adhere and customer requested a refund.
“they wouldnt even stick to the eyes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missy Empire is an online womenswear retailer selling trend-led clothing and accessories through its e-commerce site. The business offers delivery options, promotional collections and a returns process typical of online fashion retailers. Consumers researching reviews often check delivery times, product quality, returns and customer service policies when assessing this retailer.