Reviews of Missy Empire in this set show a clear pattern: many customers report unresolved refunds, ignored tickets and poor post-sale support. At the same time a smaller group of reviews mention fast delivery and satisfactory product quality. If you are considering a purchase, keep proof of postage and correspondence for returns, and use payment methods that offer buyer protection. Check current site status and social channels before ordering, and weigh recent reviews about refunds and communication into your decision.
Examples from available reviews (Oct 2021 – Feb 2026).
Returned items and received no refund, had to dispute with card issuer.
“No refund, no response to numerous tickets raised with their customer services.”
Support contact attempted to get phone codes and an app, customer reported it.
“He asked what phone I had and then started sending codes to it.”
Product was thin, undersized, and seller refused a refund.
“The cloth is really thin and feels/looks like a cotton pillow case”
Excellent service, fast delivery and high quality clothes.
“Excellent service and fast delivery excellent quality clothes”
Most reviewers report poor customer service: unhelpful or rude interactions, ignored tickets and unresolved return or refund issues.
Many customers report not receiving refunds and describe items as cheap or poor quality, leaving them dissatisfied with value.
Some customers praise fast delivery and an easy-to-use site, while others report website downtime, missed deliveries and return difficulties.
Several reviews describe good-fitting, attractive items, but an approximately equal number report thin fabric, sizing issues, holes or see-through material.
Reviews frequently describe no responses to emails, unanswered tickets, suspended social channels and persistent ignored refund or return queries.
Overall, most reviewers relay negative experiences focused on refunds and customer support, though a minority report quick delivery and good products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Parcel overdue by over three weeks with no contact from company.
“Parcel not arrived over 3 weeks of no correspondence from Missy empire”
Returned items received in November but refund not processed by January end.
“They received my return in November and still haven't processed my return”
Items returned in December but no refund or replies received.
“They have had my items since the 3rd December and I still haven’t received my refund”
Welcoming, well-kept store with great clothing selection and helpful service.
“The store was wellkept, the clothing selection was great, and the service was excellent.”
Order incomplete and multiple contact attempts received no response.
“received 1 gym set and 1pair of leggings on top.”
Ordered two gym sets but only received one top.
“Ordered 2 gym sets and only received 1 top”
Enjoyed shopping on the site and will purchase again.
“Excellent .I enjoyed shopping from the site ,will definitely purchase again.”
Received the wrong colour cardigan, otherwise everything was fine.
“i was sent the wrong colour cardigan”
Returns portal not working and return tracking shows company gone from address.
“returns portal not working”
Requests product reviews, model height and size dimensions be added.
“Need to add reviews, and height of the model, size dimensions of products.”
Items missing and no website option provided to initiate a return.
“there was no option to return on the website”
Order confirmation never arrived and account shows no order, suspected fraud.
“it said there’s no order”
Company ignored refund demands and court letters, leaving customer waiting.
“Owed over £100 and chose to ignore me.”
Returned an item months ago and still hasn't received a refund.
“Still no refund and they continue to charge me through Klarna.”
Item returned in June but no refund or ticket responses received.
“Received no refund and have not responded to my raised tickets.”
Refund unprocessed for months despite repeated refund requests.
“Haven’t processed my refund for months”
Returned items over 30 days ago but still waiting for refund.
“I returned my items nearly 30 days ago which has been signed for”
Returned items and received no refund, had to dispute with card issuer.
“No refund, no response to numerous tickets raised with their customer services.”
Returned item over a month ago, still no refund and no contact.
“have proof of return yet no refund ever made”
Sent back poor quality items and still awaiting nearly £100 refund.
“They owe me nearly £100 and I’m yet to see it”
Website down and customer service failed to respond about refund.
“the website is down for weeks now”
Returned parcel nearly four weeks ago with no response or refund.
“zero contact from them!”
Dress arrived with a hole and was see-through.
“My dress has a hole in the side and also see through”
Sent returns a month ago but still awaiting refund and no replies.
“Waiting on a refund nearly a month later.”
Great outfit and received next day delivery.
“Great outfit and also came next day with normal delivery!”
Returned items delivered but company claims no parcel and ignored me.
“they're claiming to not have got my parcel”
Lovely top with a fast delivery and great experience.
“Great experience, lovely pretty top and fast delivery”
Support contact attempted to get phone codes and an app, customer reported it.
“He asked what phone I had and then started sending codes to it.”
Requests restock of Tape High Rise panty in creme and girly colours.
“It’s so difficult to find a mid or high rise brazilian”
Ticket was closed and no refund received after promised timeframe.
“They closed my ticket and I still have no refund!!!”
Quick site and delivery, but order was delivered to wrong house.
“order was delivered to wrong house but that was an issue with the delivery driver”
Excellent service, fast delivery and high quality clothes.
“Excellent service and fast delivery excellent quality clothes”
Received a partial refund, missing £10.98 including postage fee.
“I have now received a PARTIAL refund! Missing £10.98”
Company shipped wrong sizes and ignored correction requests.
“they processed the order as Size 8 and Size 6”
Parcel missing an item and customer service offered no resolution.
“Missing item in the parcel which has been paid for.”
First class delivery arrived late and no refund offered.
“First class delivery means you will receive it 2 days late!”
Never received a dress yet company refused refund or replacement.
“Never received a dress & then refused to refund me or send me out a replacement.”
Poor clothing quality and an incomplete refund received.
“Very bad quality clothing , didn’t get a full refund”
Paid for next day delivery but items had not left the warehouse.
“Paid for next day still waiting to receive my items !”
Awaiting refund for two months; partial refund and delivery costs deducted.
“Still awaiting refund 2 months later.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missy Empire is an online womenswear retailer selling trend-led clothing and accessories through its e-commerce site. The business offers delivery options, promotional collections and a returns process typical of online fashion retailers. Consumers researching reviews often check delivery times, product quality, returns and customer service policies when assessing this retailer.