Reviews Analysed
21
We Collect & Analyse Reviews
Missy Empire
Experiences & Reviews
Missy Empire is an online womenswear retailer selling trend-led clothing and accessories through its e-commerce site. The business offers delivery options, promotional collections and a returns process typical of online fashion retailers. Consumers researching reviews often check delivery times, product quality, returns and customer service policies when assessing this retailer.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
17d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Most reviewers report poor customer service: unhelpful or rude interactions, ignored tickets and unresolved return or refund issues.
Share
Weak
19%
💰
Value for money
Many customers report not receiving refunds and describe items as cheap or poor quality, leaving them dissatisfied with value.
Share
Weak
18%
⚡
User experience
Some customers praise fast delivery and an easy-to-use site, while others report website downtime, missed deliveries and return difficulties.
Share
Mixed
10%
🔧
Product quality
Several reviews describe good-fitting, attractive items, but an approximately equal number report thin fabric, sizing issues, holes or see-through material.
Share
Mixed
10%
📞
Communication
Reviews frequently describe no responses to emails, unanswered tickets, suspended social channels and persistent ignored refund or return queries.
Share
Weak
18%
⭐
Overall experience
Overall, most reviewers relay negative experiences focused on refunds and customer support, though a minority report quick delivery and good products.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
I would give 0 stars and seems like a…
"I would give 0 stars and seems like a lot of people are having the same problem! I placed and order at the beginning of July for around £220. I sent b..."
Anna
Trustpilot
Sep 30, 2025
Featured for: refunds and website down
Ordered from Missy empire
"Ordered from Missy empire. Paid for next day delivery and still not received my items. I emailed them and was contacted by Billgham Support team who a..."
Charlotte
Trustpilot
Sep 30, 2025
Featured for: suspected scam and delivery issue
King Size Bed cover
"I was looking forward to this product, but it turned out to be a waste of money.
The cloth is really thin and feels/looks like a cotton pillow case that you can get for a quarter of the price from a craft store.
I ordered the King Size, which is likewise not the size I anticipated.
I measured my mattress according to the directions, and this item barely covers my king-sized bed.
When I contacted the seller, they told me there was nothing they could do. I'd also like to mention that she was unpleasant and unprofessional.
When I asked for a refund, she informed me I had to ship it back myself.
I emailed the company to request a refund, but they denied, claiming that it was my fault and that they couldn't help me. "
Millan P.
Collected.reviews
Nov 26, 2021
Featured for: product quality and poor service
Excellent service and fast delivery…
"Excellent service and fast del..."
Customer
Trustpilot
Sep 30, 2025
Featured for: positive service and fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Amy Gallagher
trustpilot.com
Sep 30, 2025
Had to take Missy Empire to court
Had to take Missy Empire to court. Owed over £100 and chose to ignore me. Even ignored the court letters now waiting to hear back from cour...
H
Hayley Fulcher
trustpilot.com
Sep 30, 2025
Do not buy from Missy Empire
Purchased an item and returned it a month ago. Still no refund and they continue to...
M
Melissa Roberts
trustpilot.com
Sep 30, 2025
Returned my item back in June
Returned my item back in June. Received no refu...
S
S
trustpilot.com
Sep 30, 2025
Horrendous
Haven’t processed my refund for months and have ignored se...
L
Laura Lawrence
trustpilot.com
Sep 30, 2025
I would never order from this company…
I would never order from this company again. I returned my items nearly 30 days ago which has been signed for but I still haven’t received my refund....
A
Anna
trustpilot.com
Sep 30, 2025
I would give 0 stars and seems like a…
I would give 0 stars and seems like a lot of people are having the same problem! I placed and order at the beginning of July for around £220. I sent b...
S
Sarah Lewis
trustpilot.com
Sep 30, 2025
Avoid at all costs .
Avoid at all costs .. sent my item back over a month ago ., have proof of return yet no refund ever made - unable to contact ei...
P
Paige
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS DONT GIVE BACK REFUNDS
I have been waiting for a refund for over a month. Everything I tried on was bad quality or dirty. Sent my items back straight awa...
T
Tori Moder
trustpilot.com
Sep 30, 2025
Wish I could put 0 Star
Wish I could put 0 Star, want to return a jacket which didn't fit and the website is down for weeks now, Tried to email customer service which advised...
k
kirsty martin
trustpilot.com
Sep 30, 2025
I wish I could give this zero stars
I wish I could give this zero stars! Placed 2 orders with missy empire nearly £150 in total. Only kept 3 items. Sent everything back in one parcel usi...
m
millie
trustpilot.com
Sep 30, 2025
My dress has a hole in the side and…
My dress has a hole in the...
B
Bec
trustpilot.com
Sep 30, 2025
AVOID
AVOID! I wouldn't order from here if you need to send anything back because you wont get no refund. I sent my parcel back a mon...
A
Alice
trustpilot.com
Sep 30, 2025
Great outfit and also came next day…
Great outfit and also came n...
A
Amy Gallagher
trustpilot.com
Sep 30, 2025
Paid nearly £100 for my items - Returned not refunded!! AVOID
Paid nearly £100 for my items, all crap and cheap quality so i returned them on the 8th, by the 12th it was delivered and they're claiming to not have...
N
Natasha Smart
trustpilot.com
Sep 30, 2025
Great experience
Great experience, lovely p...
C
Charlotte
trustpilot.com
Sep 30, 2025
Ordered from Missy empire
Ordered from Missy empire. Paid for next day delivery and still not received my items. I emailed them and was contacted by Billgham Support team who a...
K
Karolyn
trustpilot.com
Sep 30, 2025
I Need a Restock💕
Here’s to hoping that the Tape High Rise panty is restocked in creme (in addition to other, girly colors). It’s so difficult to find a mid or high ris...
G
Gemma
trustpilot.com
Sep 30, 2025
Returns are a bit of a joke
Returns are a bit of a joke. It’s been 11 days since I was told my refund would b...
S
Sophie Wiseman
trustpilot.com
Sep 30, 2025
Super quick delivery easy to navigate…
Super quick delivery easy to navigate order was delivered to wrong hou...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent service and fast delivery…
Excellent service and fast del...
Conclusion
Reviews of Missy Empire in this set show a clear pattern: many customers report unresolved refunds, ignored tickets and poor post-sale support. At the same time a smaller group of reviews mention fast delivery and satisfactory product quality. If you are considering a purchase, keep proof of postage and correspondence for returns, and use payment methods that offer buyer protection. Check current site status and social channels before ordering, and weigh recent reviews about refunds and communication into your decision.