Many reviews describe returns that were not resolved and refunds that arrived late or not at all, even after parcels were returned or marked delivered. Customers often mention missing or incorrect items and only partial refunds. Fewer reviews praise fast delivery and clothes that met expectations. Some users also report website glitches and slow or unhelpful customer support.
Examples from available reviews (Oct 2021 – Feb 2026).
Items returned in December but no refund or replies received.
“They have had my items since the 3rd December and I still haven’t received my refund”
Returns portal not working and return tracking shows company gone from address.
“returns portal not working”
Dress arrived with a hole and was see-through.
“My dress has a hole in the side and also see through”
Great outfit and received next day delivery.
“Great outfit and also came next day with normal delivery!”
Most service feedback focuses on refunds and returns that never get completed. Reviewers describe tickets being closed, long waits after parcels were received, and refunds issued only in part. Many also report fulfilment mistakes, such as missing items or the wrong size being sent.
Value complaints mainly point to partial refunds and postage being deducted even when returns are accepted. Several reviewers say they did not get a full reimbursement or were refunded in store credit. Positive comments on value and quality show up less often.
Some users say the website makes post-purchase tasks difficult, with return options that do not work and occasional downtime. A few ask for clearer product details, including model height and size dimensions. A minority mention the site being quick and shopping being easy.
Several customers report thin fabric, holes, see-through items, and sizing that varies. Others praise the quality and fit, suggesting results differ from order to order. In many negative reviews, product issues appear alongside service problems.
A common complaint is not getting replies and having tickets ignored. Some reviewers mention disputed deliveries and say customer service refused to sort out refunds. A small number raise security concerns about support interactions and account order confirmations.
Reviews split between smooth orders and ongoing problems after purchase. High ratings mention fast delivery and good clothing, while low ratings focus on refunds, missing items, and no response. The outcome for shoppers comes across as strongly mixed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Parcel overdue by over three weeks with no contact from company.
“Parcel not arrived over 3 weeks of no correspondence from Missy empire”
Returned items received in November but refund not processed by January end.
“They received my return in November and still haven't processed my return”
Items returned in December but no refund or replies received.
“They have had my items since the 3rd December and I still haven’t received my refund”
Welcoming, well-kept store with great clothing selection and helpful service.
“The store was wellkept, the clothing selection was great, and the service was excellent.”
Order incomplete and multiple contact attempts received no response.
“received 1 gym set and 1pair of leggings on top.”
Ordered two gym sets but only received one top.
“Ordered 2 gym sets and only received 1 top”
Enjoyed shopping on the site and will purchase again.
“Excellent .I enjoyed shopping from the site ,will definitely purchase again.”
Received the wrong colour cardigan, otherwise everything was fine.
“i was sent the wrong colour cardigan”
Returns portal not working and return tracking shows company gone from address.
“returns portal not working”
Requests product reviews, model height and size dimensions be added.
“Need to add reviews, and height of the model, size dimensions of products.”
Items missing and no website option provided to initiate a return.
“there was no option to return on the website”
Order confirmation never arrived and account shows no order, suspected fraud.
“it said there’s no order”
Company ignored refund demands and court letters, leaving customer waiting.
“Owed over £100 and chose to ignore me.”
Returned an item months ago and still hasn't received a refund.
“Still no refund and they continue to charge me through Klarna.”
Item returned in June but no refund or ticket responses received.
“Received no refund and have not responded to my raised tickets.”
Refund unprocessed for months despite repeated refund requests.
“Haven’t processed my refund for months”
Returned items over 30 days ago but still waiting for refund.
“I returned my items nearly 30 days ago which has been signed for”
Returned items and received no refund, had to dispute with card issuer.
“No refund, no response to numerous tickets raised with their customer services.”
Returned item over a month ago, still no refund and no contact.
“have proof of return yet no refund ever made”
Sent back poor quality items and still awaiting nearly £100 refund.
“They owe me nearly £100 and I’m yet to see it”
Website down and customer service failed to respond about refund.
“the website is down for weeks now”
Returned parcel nearly four weeks ago with no response or refund.
“zero contact from them!”
Dress arrived with a hole and was see-through.
“My dress has a hole in the side and also see through”
Sent returns a month ago but still awaiting refund and no replies.
“Waiting on a refund nearly a month later.”
Great outfit and received next day delivery.
“Great outfit and also came next day with normal delivery!”
Returned items delivered but company claims no parcel and ignored me.
“they're claiming to not have got my parcel”
Lovely top with a fast delivery and great experience.
“Great experience, lovely pretty top and fast delivery”
Support contact attempted to get phone codes and an app, customer reported it.
“He asked what phone I had and then started sending codes to it.”
Requests restock of Tape High Rise panty in creme and girly colours.
“It’s so difficult to find a mid or high rise brazilian”
Ticket was closed and no refund received after promised timeframe.
“They closed my ticket and I still have no refund!!!”
Quick site and delivery, but order was delivered to wrong house.
“order was delivered to wrong house but that was an issue with the delivery driver”
Excellent service, fast delivery and high quality clothes.
“Excellent service and fast delivery excellent quality clothes”
Received a partial refund, missing £10.98 including postage fee.
“I have now received a PARTIAL refund! Missing £10.98”
Company shipped wrong sizes and ignored correction requests.
“they processed the order as Size 8 and Size 6”
Parcel missing an item and customer service offered no resolution.
“Missing item in the parcel which has been paid for.”
First class delivery arrived late and no refund offered.
“First class delivery means you will receive it 2 days late!”
Never received a dress yet company refused refund or replacement.
“Never received a dress & then refused to refund me or send me out a replacement.”
Poor clothing quality and an incomplete refund received.
“Very bad quality clothing , didn’t get a full refund”
Paid for next day delivery but items had not left the warehouse.
“Paid for next day still waiting to receive my items !”
Awaiting refund for two months; partial refund and delivery costs deducted.
“Still awaiting refund 2 months later.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missy Empire is an online retailer that sells women’s fashion and accessories. It runs an e-commerce site with product photos and size guidance. Customers place orders through the website using standard online payment methods. The site also lists delivery choices and its returns and refund terms.