Reviews split sharply between fast, helpful named agents who sort orders quickly and many customers who say they get no reply or see refunds cancelled. Multiple buyers report damaged, bad-smelling or mismatched items that look different from the photos. Several accounts describe returns and delivery tools that fail or switch to unwanted options. The result is strong praise for certain staff alongside repeated complaints about how the operation runs.
Examples from available reviews (Dec 2020 – Mar 2026).
No reply from customer service for over four weeks.
“waiting over 4 weeks for a response.”
Cristina provided prompt, friendly customer service and resolved refund.
“Amazing customer service from Cristina.”
Multiple items arrived damaged or different and service offered no help.
“the items were NOTHING LIKE THE PICTURE!!!”
Customer service replaced a faulty item and resent it next day.
“resent the item for next day delivery!”
Many reviewers describe quick, personal help from named agents who arranged refunds, replacements and next-day resends. Others say refund requests stayed unresolved and remedies were refused. Reviews show pockets of effective one-to-one support alongside repeated service failures.
Customers report items that don’t match the website photos and extra fees they see as unjustified. Several reviews mention delivery services that were missing or charged for but not provided. Some shoppers report satisfactory purchases, but these comments appear less often than complaints about price and appearance.
Reviewers say the returns process defaults to store credit, and barcodes/QR codes fail at drop-off points. Many describe tracking updates and promised delivery windows as missing or late. One review calls the site easy to use with good selection, but that view is rare.
Reviews mention damaged items, immediate faults like broken zips, unpleasant smells on arrival and sets with colours that don’t match. Multiple buyers say products looked nothing like the photos. A few note coats and sweatshirts that fit well, but quality complaints are more common.
Many reviews cite no replies, long waits and automated messages that don’t fix the problem. At the same time, several customers point to fast, clear updates from specific staff who closed issues the same day. Overall, reviewers contrast broad non-response with frequent praise for certain communicators.
Ratings sit at both extremes, giving the brand a polarised reputation. Some customers praise fast delivery and products they liked, while others report withheld refunds or poor-quality arrivals. That split appears to shape whether shoppers buy again or avoid the brand.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
No reply from customer service for over four weeks.
“waiting over 4 weeks for a response.”
Gift set arrived damaged and only automated replies were received.
“box completely damaged.”
Returns portal defaulted to store credit and no staff responded.
“immediately showed “store credit” as the refund method”
ASDA returns QR code did not work and no replies received.
“created a QR code for Asda which doesn’t work.”
Received wrong top and no response from customer service.
“Miss pap sent me a top that was completely different to what I ordered”
Customer service did not respond and refund was cancelled.
“Never got back to me but cancelled my refund”
Customer alleges no refund and unresponsive customer service.
“I have still not received a refund for”
Product arrived smelling of human waste and ignored complaint.
“it stank of poo.”
Still no refund and no correspondence after promised timeframes.
“still no refund, even after being given 2 timeframes”
Customer service responded quickly and refunded the money.
“I did receive a quick response and they refunded my money.”
Tracking not updated and customer service did not respond.
“no parcel no updates on tracking”
Cristina provided prompt, friendly customer service and resolved refund.
“Amazing customer service from Cristina.”
Shella assisted with the return and communicated clearly.
“Great communication”
Customer service representatives were professional and helpful.
“they are very professional and helpful!”
Text messaging support resolved return confusion quickly and helpfully.
“very helpful with quick turnaround.”
Customer service replaced a faulty item and resent it next day.
“resent the item for next day delivery!”
Customer service processed refund quickly after emailed details.
“my request was sorted that evening in a few hours.”
Crizalda promptly placed a free replacement order for missing part.
“immediately placed a new order for me for free.”
Jenny arranged a next-day replacement and provided exceptional service.
“arranging for a new set to be sent to me with next day delivery.”
Brian provided very fast and effective communication to resolve issue.
“very fast and effective communication to resolve my problem.”
Liselle provided very helpful assistance.
“Liselle A Was very helpful, thank you”
Julie was very helpful with the enquiry.
“Julie was very helpful with helping me with my enquiry thankyou”
Products looked nothing like pictures and fees felt unjustified.
“what you order looks nothing like what they show.”
Cherry replied quickly and solved the problem instantly.
“Great customer service from Cherry, fast replies and solved my problem instantly.”
Received incorrect item instead of ordered t-shirt, causing inconvenience.
“you send me a random ugly t-shirt.”
They did not receive a full refund as expected.
“Didn’t receive a full refund!”
Reviewer decided not to order after reading many negative reviews.
“I've never seen so many bad reviews in a long time.”
Premier service issues and unhelpful support discouraged repurchase.
“I won't be repurchasing misspap premier and probably won't purchase from them in the future.”
Customer loves dresses and boots and was pleased with delivery.
“Love my dresses and boots I ordered quick delivery very pleased”
Dress zip failed immediately, indicating poor manufacturing quality.
“zip fell off instantly.”
Negative reviews put reviewer off buying from MissPap.
“these reviews have really put me off”
Poor quality items and a missing £50 item caused financial loss.
“They have essentially stolen £50 from me as i never received the item.”
Matching set arrived in different colours and company blamed lighting.
“it's "down to studio lighting that makes it look matching”
Wrong size arrived and company refused to refund delivery fee.
“miss pap refusing to refund me the next day delivery fee”
My mum is an office person but loves rocking on denim jackets on weekends. She has always shopped from this stall due to their customer oriented services. She would talk so highly about them until I decided to try their products. I quickly went through their website and I picked two Denim Belted Stud Detail Jackets. I liked how easy it was using the site, the wide range of products and affordability. But come to customer service, the response I got was uncalled for. The salesperson couldn't answer simple delivery questions politely. I almost cancelled the order were it not for the love of the two items.
Item sold out and company refused to honour original price.
“I was told “NO” even though they made the mistake”
Customer disputes incomplete refunds and currency conversion explanations.
“you guys are not refunding my money fully”
Multiple items arrived damaged or different and service offered no help.
“the items were NOTHING LIKE THE PICTURE!!!”
Company reimbursed products but refused to refund shipping costs.
“this company does not obey the law and only reimburses the product.”
Paid for next day delivery but parcel still not arrived.
“4 days later still no parcel.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MissPap is an online fashion retailer focused on women’s clothing and accessories. The site features dresses, boots, sweatshirts and matching sets, with photos and size guides. Shoppers order through an online checkout with common payment methods and can choose shipping options, including expedited delivery. MissPap also offers an online returns portal and posts delivery and returns policies on its website.