Reviews show a clear pattern: many customers receive fast, named-agent support and quick resolutions for specific issues. However, a notable subset report serious problems with refunds, unresponsive communication and occasional delivery or tracking failures. Product issues appear in multiple reviews, including damaged, incorrect or odorous items, though some of those were later replaced. If you consider ordering, check return and refund policies, keep return tracking evidence and use the text/messaging support channels mentioned by other customers for faster responses.
Examples from available reviews (Dec 2020 – Feb 2026).
Customer alleges no refund and unresponsive customer service.
“I have still not received a refund for”
Cristina provided prompt, friendly customer service and resolved refund.
“Amazing customer service from Cristina.”
Product arrived smelling of human waste and ignored complaint.
“it stank of poo.”
Good product selection and site usability but poor, impolite customer service.
“The salesperson couldn't answer simple delivery questions politely.”
Several reviewers praise named agents for quick, helpful resolutions; at the same time many report delayed or missing refunds and occasionally rude or unhelpful staff.
Some customers highlight affordability and a wide product range, while a few complain about delivery/return charges and items looking different to images.
Users often find the website easy to use and value text support, but some report tracking or app problems and difficulties with the returns process.
There are multiple reports of faulty, soiled or incorrect items being received; a small number of cases were resolved with replacements or next‑day resends.
Many reviews cite fast, helpful responses via named agents and text messaging, but others describe ignored messages, bot-only replies and deleted social comments.
Overall impressions are mixed: several customers report fast fixes and helpful staff, while a significant portion describe unresolved refunds and delivery failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
No reply from customer service for over four weeks.
“waiting over 4 weeks for a response.”
Gift set arrived damaged and only automated replies were received.
“box completely damaged.”
Returns portal defaulted to store credit and no staff responded.
“immediately showed “store credit” as the refund method”
ASDA returns QR code did not work and no replies received.
“created a QR code for Asda which doesn’t work.”
Received wrong top and no response from customer service.
“Miss pap sent me a top that was completely different to what I ordered”
Customer service did not respond and refund was cancelled.
“Never got back to me but cancelled my refund”
Customer alleges no refund and unresponsive customer service.
“I have still not received a refund for”
Product arrived smelling of human waste and ignored complaint.
“it stank of poo.”
Still no refund and no correspondence after promised timeframes.
“still no refund, even after being given 2 timeframes”
Customer service responded quickly and refunded the money.
“I did receive a quick response and they refunded my money.”
Tracking not updated and customer service did not respond.
“no parcel no updates on tracking”
Cristina provided prompt, friendly customer service and resolved refund.
“Amazing customer service from Cristina.”
Shella assisted with the return and communicated clearly.
“Great communication”
Customer service representatives were professional and helpful.
“they are very professional and helpful!”
Text messaging support resolved return confusion quickly and helpfully.
“very helpful with quick turnaround.”
Customer service replaced a faulty item and resent it next day.
“resent the item for next day delivery!”
Customer service processed refund quickly after emailed details.
“my request was sorted that evening in a few hours.”
Crizalda promptly placed a free replacement order for missing part.
“immediately placed a new order for me for free.”
Jenny arranged a next-day replacement and provided exceptional service.
“arranging for a new set to be sent to me with next day delivery.”
Brian provided very fast and effective communication to resolve issue.
“very fast and effective communication to resolve my problem.”
Liselle provided very helpful assistance.
“Liselle A Was very helpful, thank you”
Julie was very helpful with the enquiry.
“Julie was very helpful with helping me with my enquiry thankyou”
Products looked nothing like pictures and fees felt unjustified.
“what you order looks nothing like what they show.”
Cherry replied quickly and solved the problem instantly.
“Great customer service from Cherry, fast replies and solved my problem instantly.”
Received incorrect item instead of ordered t-shirt, causing inconvenience.
“you send me a random ugly t-shirt.”
They did not receive a full refund as expected.
“Didn’t receive a full refund!”
Reviewer decided not to order after reading many negative reviews.
“I've never seen so many bad reviews in a long time.”
Premier service issues and unhelpful support discouraged repurchase.
“I won't be repurchasing misspap premier and probably won't purchase from them in the future.”
Customer loves dresses and boots and was pleased with delivery.
“Love my dresses and boots I ordered quick delivery very pleased”
Dress zip failed immediately, indicating poor manufacturing quality.
“zip fell off instantly.”
Negative reviews put reviewer off buying from MissPap.
“these reviews have really put me off”
Poor quality items and a missing £50 item caused financial loss.
“They have essentially stolen £50 from me as i never received the item.”
Matching set arrived in different colours and company blamed lighting.
“it's "down to studio lighting that makes it look matching”
Wrong size arrived and company refused to refund delivery fee.
“miss pap refusing to refund me the next day delivery fee”
My mum is an office person but loves rocking on denim jackets on weekends. She has always shopped from this stall due to their customer oriented services. She would talk so highly about them until I decided to try their products. I quickly went through their website and I picked two Denim Belted Stud Detail Jackets. I liked how easy it was using the site, the wide range of products and affordability. But come to customer service, the response I got was uncalled for. The salesperson couldn't answer simple delivery questions politely. I almost cancelled the order were it not for the love of the two items.
Item sold out and company refused to honour original price.
“I was told “NO” even though they made the mistake”
Customer disputes incomplete refunds and currency conversion explanations.
“you guys are not refunding my money fully”
Multiple items arrived damaged or different and service offered no help.
“the items were NOTHING LIKE THE PICTURE!!!”
Company reimbursed products but refused to refund shipping costs.
“this company does not obey the law and only reimburses the product.”
Paid for next day delivery but parcel still not arrived.
“4 days later still no parcel.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MissPap is a UK-based online fashion retailer focused on affordable women’s clothing and accessories. The brand sells trend-led apparel through an e-commerce site and provides standard customer-support channels and a returns process. Shoppers typically search MissPap for budget styles and quick, online purchase options.