Skip to content
We Collect & Analyse Reviews

MissPap
Experiences & Reviews

MissPap is a UK-based online fashion retailer focused on affordable women’s clothing and accessories. The brand sells trend-led apparel through an e-commerce site and provides standard customer-support channels and a returns process. Shoppers typically search MissPap for budget styles and quick, online purchase options.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 18d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Several reviewers praise named agents for quick, helpful resolutions; at the same time many report delayed or missing refunds and occasionally rude or unhelpful staff.

Share
32%
Mixed
💰

Value for money

Some customers highlight affordability and a wide product range, while a few complain about delivery/return charges and items looking different to images.

Share
3%
Mixed
⚡

User experience

Users often find the website easy to use and value text support, but some report tracking or app problems and difficulties with the returns process.

Share
6%
Mixed
🔧

Product quality

There are multiple reports of faulty, soiled or incorrect items being received; a small number of cases were resolved with replacements or next‑day resends.

Share
6%
Weak
📞

Communication

Many reviews cite fast, helpful responses via named agents and text messaging, but others describe ignored messages, bot-only replies and deleted social comments.

Share
29%
Mixed
⭐

Overall experience

Overall impressions are mixed: several customers report fast fixes and helpful staff, while a significant portion describe unresolved refunds and delivery failures.

Share
23%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mira
trustpilot.com Sep 30, 2025

They do not reply with customer service…

They do not reply with customer service channels at all and instead have taken money instead of the required refund for my partial return order. I hav...

E
Emily Wratting
trustpilot.com Sep 30, 2025

COMPLAINT

COMPLAINT - I’ll post my email that I’ve sent to them numerous times with NO reply! DO NOT ORDER FROM HERE THEY STEAL YOUR MONEY!!!! Dear MissPap Cust...

H
Hannah Cooper
trustpilot.com Sep 30, 2025

Brought a jumpsuit through Debenhams…

Brought a jumpsuit through Debenhams liked the time but it stank of poo. Sent it back and repurchased same item again smells like h...

S
Samantha Anderson
trustpilot.com Sep 30, 2025

Still no refund part 2!

Second review because still no refund, even after being given 2 timeframes that have both now passed, 0 correspondence from Misspap on why no refund a...

A
Anna Tempesta
trustpilot.com Sep 30, 2025

I didn’t receive my refund

I didn’t receive my refund , when I raised this with customer service, I did receive...

c
customer
trustpilot.com Sep 30, 2025

Ordered an outfit for my 30th birthday…

Order number DUX028755111 Ordered an outfit for my 30th birthday in enough time! Was dispatched and tracking not updated. onto the 6th day no parcel n...

A
Amy Green
trustpilot.com Sep 30, 2025

Amazing customer service Cristiana

Amazing customer service from Cristina. She answered my query promptly and was super friendly! I messaged on Facebook message, regardi...

S
Susan Todd
trustpilot.com Sep 30, 2025

Found it hard to return one of my items…

Found it hard to return one of my items so I got in touch to ask them for help . A lad...

L
LORENA RUIZ
trustpilot.com Sep 30, 2025

Elaine and Ronald from the customer…

Elaine and Ronald from the customer service team , th...

Z
Zara Seehra
trustpilot.com Sep 30, 2025

Great customer service

Great customer service from John S and Rochelle, many thanks! Had trouble with the Rebound app unlike previous occasion despite the confusion with wor...

Z
Zoyha Syed
trustpilot.com Sep 30, 2025

My item was found to have a fault so…

My item was found to have a fault so wanted it to be replaced, as I absolutely loved it but unfortunately the strap had broke. El,...

S
Serhii Chervonyi
trustpilot.com Sep 30, 2025

Great customer service

I had an issue with a refund. It wasn't processed for a few weeks after the return. I sent an email with all the details to customer service Friday ev...

S
Simran Panesar
trustpilot.com Sep 30, 2025

Really impressed with the customer service

I like how there’s a text message option to speak to customer support instead of long emails. I bought a two piece item howev...

V
Vanessa
trustpilot.com Sep 30, 2025

I cannot praise Jenny's customer…

I cannot praise Jenny's customer service enough! I recently encountered an issue with my order where I received only one part of the set I ordered, ca...

E
EM
trustpilot.com Sep 30, 2025

Good customer service- Brian was…

Good customer service- Brian was excellent; very fas...

S
Saba Williams
trustpilot.com Sep 30, 2025

Liselle A Was very helpful

Liselle A Was very...

S
S B
trustpilot.com Sep 30, 2025

Julie was very helpful with helping me…

Julie was very helpful with hel...

S
S U
trustpilot.com Sep 30, 2025

They charge £3 for delivery and £2 for…

They charge £3 for delivery and £2 for return which is a complete waste be...

M
Megan
trustpilot.com Sep 30, 2025

Great customer service from Cherry

Great customer service from Cherry, fast...

l
lina binaku
trustpilot.com Sep 30, 2025

Trying to fool me

I ordered a bunch of things from Debenhams which were delivered quickly, however I was still waiting for a misspap t-shirt which was going to be shipp...

Share Your Experience

Help other customers by sharing your experience with MissPap. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a clear pattern: many customers receive fast, named-agent support and quick resolutions for specific issues. However, a notable subset report serious problems with refunds, unresponsive communication and occasional delivery or tracking failures. Product issues appear in multiple reviews, including damaged, incorrect or odorous items, though some of those were later replaced. If you consider ordering, check return and refund policies, keep return tracking evidence and use the text/messaging support channels mentioned by other customers for faster responses.