Reviews show a clear pattern: many customers receive fast, named-agent support and quick resolutions for specific issues. However, a notable subset report serious problems with refunds, unresponsive communication and occasional delivery or tracking failures. Product issues appear in multiple reviews, including damaged, incorrect or odorous items, though some of those were later replaced. If you consider ordering, check return and refund policies, keep return tracking evidence and use the text/messaging support channels mentioned by other customers for faster responses.
Examples from available reviews (Dec 2020 – Feb 2026).
Customer alleges no refund and unresponsive customer service.
“I have still not received a refund for”
Cristina provided prompt, friendly customer service and resolved refund.
“Amazing customer service from Cristina.”
Product arrived smelling of human waste and ignored complaint.
“it stank of poo.”
Good product selection and site usability but poor, impolite customer service.
“The salesperson couldn't answer simple delivery questions politely.”
Several reviewers praise named agents for quick, helpful resolutions; at the same time many report delayed or missing refunds and occasionally rude or unhelpful staff.
Some customers highlight affordability and a wide product range, while a few complain about delivery/return charges and items looking different to images.
Users often find the website easy to use and value text support, but some report tracking or app problems and difficulties with the returns process.
There are multiple reports of faulty, soiled or incorrect items being received; a small number of cases were resolved with replacements or next‑day resends.
Many reviews cite fast, helpful responses via named agents and text messaging, but others describe ignored messages, bot-only replies and deleted social comments.
Overall impressions are mixed: several customers report fast fixes and helpful staff, while a significant portion describe unresolved refunds and delivery failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Surprised by quick delivery and happy with sweatshirt purchase.
“the branded misspap sweatshirt are nice oversize and I'm happy with my purchase!”
Clothes tore after washing and company refused return support.
“they refuse to post a label knowing I have no printer”
Customer service quickly resolved missing dress with refund or resend.
“I was offered a refund or to re send the dress”
Do not buy; clothing differs from website and is poor quality.
“clothing is nothing like what on the website poor quality”
Fast delivery and luxurious-feeling coat, but size runs small.
“felt very luxurious.”
Coat felt cheap, itchy, and sizing was very inaccurate.
“The material feels so cheap and felt like a rug.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MissPap is a UK-based online fashion retailer focused on affordable women’s clothing and accessories. The brand sells trend-led apparel through an e-commerce site and provides standard customer-support channels and a returns process. Shoppers typically search MissPap for budget styles and quick, online purchase options.