Reviews split sharply between fast, helpful named agents who sort orders quickly and many customers who say they get no reply or see refunds cancelled. Multiple buyers report damaged, bad-smelling or mismatched items that look different from the photos. Several accounts describe returns and delivery tools that fail or switch to unwanted options. The result is strong praise for certain staff alongside repeated complaints about how the operation runs.
Examples from available reviews (Dec 2020 – Mar 2026).
No reply from customer service for over four weeks.
“waiting over 4 weeks for a response.”
Cristina provided prompt, friendly customer service and resolved refund.
“Amazing customer service from Cristina.”
Multiple items arrived damaged or different and service offered no help.
“the items were NOTHING LIKE THE PICTURE!!!”
Customer service replaced a faulty item and resent it next day.
“resent the item for next day delivery!”
Many reviewers describe quick, personal help from named agents who arranged refunds, replacements and next-day resends. Others say refund requests stayed unresolved and remedies were refused. Reviews show pockets of effective one-to-one support alongside repeated service failures.
Customers report items that don’t match the website photos and extra fees they see as unjustified. Several reviews mention delivery services that were missing or charged for but not provided. Some shoppers report satisfactory purchases, but these comments appear less often than complaints about price and appearance.
Reviewers say the returns process defaults to store credit, and barcodes/QR codes fail at drop-off points. Many describe tracking updates and promised delivery windows as missing or late. One review calls the site easy to use with good selection, but that view is rare.
Reviews mention damaged items, immediate faults like broken zips, unpleasant smells on arrival and sets with colours that don’t match. Multiple buyers say products looked nothing like the photos. A few note coats and sweatshirts that fit well, but quality complaints are more common.
Many reviews cite no replies, long waits and automated messages that don’t fix the problem. At the same time, several customers point to fast, clear updates from specific staff who closed issues the same day. Overall, reviewers contrast broad non-response with frequent praise for certain communicators.
Ratings sit at both extremes, giving the brand a polarised reputation. Some customers praise fast delivery and products they liked, while others report withheld refunds or poor-quality arrivals. That split appears to shape whether shoppers buy again or avoid the brand.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Surprised by quick delivery and happy with sweatshirt purchase.
“the branded misspap sweatshirt are nice oversize and I'm happy with my purchase!”
Clothes tore after washing and company refused return support.
“they refuse to post a label knowing I have no printer”
Customer service quickly resolved missing dress with refund or resend.
“I was offered a refund or to re send the dress”
Do not buy; clothing differs from website and is poor quality.
“clothing is nothing like what on the website poor quality”
Fast delivery and luxurious-feeling coat, but size runs small.
“felt very luxurious.”
Coat felt cheap, itchy, and sizing was very inaccurate.
“The material feels so cheap and felt like a rug.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MissPap is an online fashion retailer focused on women’s clothing and accessories. The site features dresses, boots, sweatshirts and matching sets, with photos and size guides. Shoppers order through an online checkout with common payment methods and can choose shipping options, including expedited delivery. MissPap also offers an online returns portal and posts delivery and returns policies on its website.