Reviewers often describe great in-store help and strong customer care, with quick replacements and supportive staff. Many buyers also praise the jewellery’s look, durability, and clear online product details. A smaller group reports delivery problems, discounts not applied, and occasional faults. These mixed experiences split feedback between many high-rated purchases and a minority of unresolved issues.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service promptly sent a free replacement within two days.
“offered to send me a replacement without extra charge”
Reviewer upset by customer service denying price changes and accusing them.
“I feel like so many businesses are trying to have better customer service and I was appalled by theirs.”
Offered discount was not applied at payment.
“The discount offered to me was not applicable at payment.”
Silver plated ring faded quickly, reviewer very disappointed.
“I didn’t expect the silver plated ring to fade as quickly as it did.”
Many reviews highlight attentive store teams and quick fixes when something goes wrong. Several mention free replacements and named staff who sorted faults. A few describe customer service as confrontational or dismissive.
Several reviews say promotional discounts did not apply at checkout or never arrived after signup. Some repeat buyers ask for loyalty discounts. These concerns come up in a small but noticeable set of reviews.
Most reviewers find ordering easy and say product pages are clear, with informative photos. Many comment on good presentation and on-time delivery. A minority mention parcels left insecurely or deliveries that never arrived, which reduced their interest in reordering.
Many customers describe sturdy, well-made jewellery that still looks new. Some report isolated defects, including plating that fades, broken clasps, and necklaces arriving damaged or knotted. These issues show up less often than the positive comments but repeat across separate orders.
Some reviewers praise helpful phone support. Others mention unhelpful automated chat replies and no response when items go missing. Fewer people raise communication problems than positive contact experiences, but the complaints tie directly to unresolved delivery and order issues.
Many reviewers talk about repeat purchases and consistently good experiences. A clear minority describe problems linked to delivery, discount, or communication breakdowns. Overall, the feedback points to strong repeat-customer satisfaction alongside occasional but significant failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
When I went to purchase Zenyu Chandelier Hoop Earrings for my upcoming graduation, the staff at Missoma was very inept. I asked an employee if they sold the earrings, she responded with a cocky attitude, stating that "Yes" they sell them. The employee then took me to the display case where no earrings were visible. The only thing in the case was a silver fork with prongs sticking out of it. I asked another employee where the earrings were, and he motioned to the display case, which still had nothing with this silver pronged fork in it. I then had to left ceremoniously because no one cared for me!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missoma is a UK jewellery brand that designs and sells rings, necklaces, earrings, and bracelets. It sells through its online store and physical shops. Product pages include photos and descriptions to help people order online. The website typically offers ordering, payment, and delivery options.