Customer feedback shows consistent praise for Missoma’s responsiveness: many reviewers report quick, straightforward replacements or exchanges after reporting damage. Product reports are mixed—several customers praise design and longevity while others describe broken clasps, missing pearls or delivery problems. Communication is generally viewed as prompt and clear, though a minority report unanswered queries or slow follow-up. Prospective buyers should check warranty/returns terms, keep order numbers and photos for any issues, and weigh occasional reports of durability against frequent positive service experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Staff were unhelpful and the earrings were not available in-store.
“no one cared for me!”
Necklaces arrived damaged or knotted; previous bracelet also broke.
“One of the necklaces didn’t have the hoop attached to the chain”
Customer service promptly sent a free replacement within two days.
“offered to send me a replacement without extra charge”
Informative website and vivid images made ordering easy.
“Easy to order based on highly informative website, enhanced by vivid images.”
Most reviewers describe prompt, helpful in-store and aftercare support; a small number report unhelpful or inept staff interactions during visits.
A minority of reviewers question the value for price, citing breakages and requests for loyalty discounts when comparing cost to durability.
Website and in-store navigation are frequently called clear and easy, with informative images and simple ordering steps aiding purchases.
Reviews are split: many praise design and perceived quality, while several report breakages, missing pearls or faulty clasps requiring replacement.
Most reviewers report clear, prompt responses and quick resolution via email or images; a minority describe slow or missing follow-up.
A majority describe a positive overall experience driven by responsive service and attractive pieces; some cite delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
When I went to purchase Zenyu Chandelier Hoop Earrings for my upcoming graduation, the staff at Missoma was very inept. I asked an employee if they sold the earrings, she responded with a cocky attitude, stating that "Yes" they sell them. The employee then took me to the display case where no earrings were visible. The only thing in the case was a silver fork with prongs sticking out of it. I asked another employee where the earrings were, and he motioned to the display case, which still had nothing with this silver pronged fork in it. I then had to left ceremoniously because no one cared for me!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missoma is a British jewellery brand that sells contemporary fashion jewellery direct-to-consumer via its website and physical stores. People searching Missoma commonly look for product range, shop locations, sizing, repair or replacement policies, and customer service experiences. This overview summarises patterns in verified customer reviews to help shoppers assess service, product durability and purchase experience.