Customer feedback shows consistent praise for Missoma’s responsiveness: many reviewers report quick, straightforward replacements or exchanges after reporting damage. Product reports are mixed—several customers praise design and longevity while others describe broken clasps, missing pearls or delivery problems. Communication is generally viewed as prompt and clear, though a minority report unanswered queries or slow follow-up. Prospective buyers should check warranty/returns terms, keep order numbers and photos for any issues, and weigh occasional reports of durability against frequent positive service experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Staff were unhelpful and the earrings were not available in-store.
“no one cared for me!”
Necklaces arrived damaged or knotted; previous bracelet also broke.
“One of the necklaces didn’t have the hoop attached to the chain”
Customer service promptly sent a free replacement within two days.
“offered to send me a replacement without extra charge”
Informative website and vivid images made ordering easy.
“Easy to order based on highly informative website, enhanced by vivid images.”
Most reviewers describe prompt, helpful in-store and aftercare support; a small number report unhelpful or inept staff interactions during visits.
A minority of reviewers question the value for price, citing breakages and requests for loyalty discounts when comparing cost to durability.
Website and in-store navigation are frequently called clear and easy, with informative images and simple ordering steps aiding purchases.
Reviews are split: many praise design and perceived quality, while several report breakages, missing pearls or faulty clasps requiring replacement.
Most reviewers report clear, prompt responses and quick resolution via email or images; a minority describe slow or missing follow-up.
A majority describe a positive overall experience driven by responsive service and attractive pieces; some cite delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Offered discount was not applied at payment.
“The discount offered to me was not applicable at payment.”
Got a beautiful welded bracelet and the jeweller was amazing.
“The jeweler who helped us was amazing and so sweet.”
Leeds team were helpful and friendly; reviewer will return to purchase more.
“Amazing experience Leeds team are so helpful and friendly.”
Team were very friendly and very helpful.
“they have been very friendly and very helpful.”
Silver plated ring faded quickly, reviewer very disappointed.
“I didn’t expect the silver plated ring to fade as quickly as it did.”
Instantly fell in love with stylish, luxuriously appealing heart pieces.
“I instantly fell in love with the hearty earrings”
Ordering was straightforward and jewellery arrived on time.
“the ordering was very straightforward”
Earrings were lovely and beautifully presented.
“Lovely earrings and beautifully presented”
Reviewer upset by customer service denying price changes and accusing them.
“I feel like so many businesses are trying to have better customer service and I was appalled by theirs.”
Repeated purchases; quality products packaged well and delivered on time.
“Have used Missoma a few times now, quality products, always packaged very well & delivered on time.”
Both the jewellery and the service are consistently wonderful.
“Always always wonderful, both the jewelry and the service.”
Missoma promptly replaced tarnished jewellery free of charge.
“they immediately sent a replacement free of charge.”
Chris in Customer Care was very helpful resolving the issue.
“Chris from the Missoma Customer Care team was more than helpful”
Jewellery looks sturdy and is consistently rated ten out of ten.
“Wonderful jewellery looks so good and sturdy”
Parcel being dumped insecurely by courier made reviewer unhappy ordering again.
“with parcel being dumped insecurely at a wrong address”
Gorgeous earrings arrived beautifully packed.
“Gorgeous earrings, beautiful arrived beautifully packed.”
Many pieces retained like-new appearance; jewellery exceptionally high quality.
“they still look as new as the day I bought them.”
Reviewer states excellent customer service.
“Excellent customer service”
Reviewer loves the jewellery selection and thinks it's a good choice.
“Love the Jewellry good selection”
Telephone helpline helpful, chat bot unhelpful, parcel likely lost.
“just dont use the online chat or you will be sent the exact same Ai reply every time.”
Ring replaced quickly under Missoma's two-year guarantee.
“Fantastic customer service.”
Ordering instructions were clear and selection was lovely.
“Clear easy to follow ordering instructions.”
Missoma promptly replaced broken earrings free of charge.
“they offered to replace them free of charge.”
Company immediately replaced a ring missing a tiny pearl.
“the customer service and care was impeccable.”
Necklaces arrived damaged or knotted; previous bracelet also broke.
“One of the necklaces didn’t have the hoop attached to the chain”
Missoma quickly rectified an issue and exceeded expectations.
“Missoma went above and beyond.”
Lea provided very helpful in-store assistance.
“Lea couldn’t have been more helpful!”
Jewellery is fabulous and customer service always five-star.
“Fabulous jewellery and always 5 star customer service”
Reviewer requests special discounts for regular customers.
“I wish you have a special discount for the regular customers.”
Website straightforward and easy to navigate for purchases.
“A straight forward and easy website to navigate and make a purchase on.”
Didn't receive the 10% email discount after signing up.
“added my email for 10% off but got no response”
High-quality, unique designs that are long-lasting and joyful.
“I love the quality of their work and the uniqueness of their designs.”
Staff were great and pieces were beautiful.
“great staff and beautiful pieces”
Customer service promptly sent a free replacement within two days.
“offered to send me a replacement without extra charge”
Faulty earring clasp exchanged quickly with clear, friendly support.
“Had to exchange earrings due to a faulty clasp—Missoma handled it fast.”
Informative website and vivid images made ordering easy.
“Easy to order based on highly informative website, enhanced by vivid images.”
Beautiful, well-made jewellery with prompt, helpful customer service.
“Customer service prompt, responsive and super helpful.”
Beautiful quality product in sustainable packaging with great customer service.
“Beautiful and quality product, comes in lovely sustainable packaging.”
After showing damage via video, Missoma promptly sent replacement earrings.
“without hesitation they sent me another pair in the post.”
Item not received and reviewer says no one is helping.
“I did not recieve my item and no one is helping,”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missoma is a British jewellery brand that sells contemporary fashion jewellery direct-to-consumer via its website and physical stores. People searching Missoma commonly look for product range, shop locations, sizing, repair or replacement policies, and customer service experiences. This overview summarises patterns in verified customer reviews to help shoppers assess service, product durability and purchase experience.