Reviewers often describe great in-store help and strong customer care, with quick replacements and supportive staff. Many buyers also praise the jewellery’s look, durability, and clear online product details. A smaller group reports delivery problems, discounts not applied, and occasional faults. These mixed experiences split feedback between many high-rated purchases and a minority of unresolved issues.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service promptly sent a free replacement within two days.
“offered to send me a replacement without extra charge”
Reviewer upset by customer service denying price changes and accusing them.
“I feel like so many businesses are trying to have better customer service and I was appalled by theirs.”
Offered discount was not applied at payment.
“The discount offered to me was not applicable at payment.”
Silver plated ring faded quickly, reviewer very disappointed.
“I didn’t expect the silver plated ring to fade as quickly as it did.”
Many reviews highlight attentive store teams and quick fixes when something goes wrong. Several mention free replacements and named staff who sorted faults. A few describe customer service as confrontational or dismissive.
Several reviews say promotional discounts did not apply at checkout or never arrived after signup. Some repeat buyers ask for loyalty discounts. These concerns come up in a small but noticeable set of reviews.
Most reviewers find ordering easy and say product pages are clear, with informative photos. Many comment on good presentation and on-time delivery. A minority mention parcels left insecurely or deliveries that never arrived, which reduced their interest in reordering.
Many customers describe sturdy, well-made jewellery that still looks new. Some report isolated defects, including plating that fades, broken clasps, and necklaces arriving damaged or knotted. These issues show up less often than the positive comments but repeat across separate orders.
Some reviewers praise helpful phone support. Others mention unhelpful automated chat replies and no response when items go missing. Fewer people raise communication problems than positive contact experiences, but the complaints tie directly to unresolved delivery and order issues.
Many reviewers talk about repeat purchases and consistently good experiences. A clear minority describe problems linked to delivery, discount, or communication breakdowns. Overall, the feedback points to strong repeat-customer satisfaction alongside occasional but significant failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Offered discount was not applied at payment.
“The discount offered to me was not applicable at payment.”
Got a beautiful welded bracelet and the jeweller was amazing.
“The jeweler who helped us was amazing and so sweet.”
Leeds team were helpful and friendly; reviewer will return to purchase more.
“Amazing experience Leeds team are so helpful and friendly.”
Team were very friendly and very helpful.
“they have been very friendly and very helpful.”
Silver plated ring faded quickly, reviewer very disappointed.
“I didn’t expect the silver plated ring to fade as quickly as it did.”
Instantly fell in love with stylish, luxuriously appealing heart pieces.
“I instantly fell in love with the hearty earrings”
Ordering was straightforward and jewellery arrived on time.
“the ordering was very straightforward”
Earrings were lovely and beautifully presented.
“Lovely earrings and beautifully presented”
Reviewer upset by customer service denying price changes and accusing them.
“I feel like so many businesses are trying to have better customer service and I was appalled by theirs.”
Repeated purchases; quality products packaged well and delivered on time.
“Have used Missoma a few times now, quality products, always packaged very well & delivered on time.”
Both the jewellery and the service are consistently wonderful.
“Always always wonderful, both the jewelry and the service.”
Missoma promptly replaced tarnished jewellery free of charge.
“they immediately sent a replacement free of charge.”
Chris in Customer Care was very helpful resolving the issue.
“Chris from the Missoma Customer Care team was more than helpful”
Jewellery looks sturdy and is consistently rated ten out of ten.
“Wonderful jewellery looks so good and sturdy”
Parcel being dumped insecurely by courier made reviewer unhappy ordering again.
“with parcel being dumped insecurely at a wrong address”
Gorgeous earrings arrived beautifully packed.
“Gorgeous earrings, beautiful arrived beautifully packed.”
Many pieces retained like-new appearance; jewellery exceptionally high quality.
“they still look as new as the day I bought them.”
Reviewer states excellent customer service.
“Excellent customer service”
Reviewer loves the jewellery selection and thinks it's a good choice.
“Love the Jewellry good selection”
Telephone helpline helpful, chat bot unhelpful, parcel likely lost.
“just dont use the online chat or you will be sent the exact same Ai reply every time.”
Ring replaced quickly under Missoma's two-year guarantee.
“Fantastic customer service.”
Ordering instructions were clear and selection was lovely.
“Clear easy to follow ordering instructions.”
Missoma promptly replaced broken earrings free of charge.
“they offered to replace them free of charge.”
Company immediately replaced a ring missing a tiny pearl.
“the customer service and care was impeccable.”
Necklaces arrived damaged or knotted; previous bracelet also broke.
“One of the necklaces didn’t have the hoop attached to the chain”
Missoma quickly rectified an issue and exceeded expectations.
“Missoma went above and beyond.”
Lea provided very helpful in-store assistance.
“Lea couldn’t have been more helpful!”
Jewellery is fabulous and customer service always five-star.
“Fabulous jewellery and always 5 star customer service”
Reviewer requests special discounts for regular customers.
“I wish you have a special discount for the regular customers.”
Website straightforward and easy to navigate for purchases.
“A straight forward and easy website to navigate and make a purchase on.”
Didn't receive the 10% email discount after signing up.
“added my email for 10% off but got no response”
High-quality, unique designs that are long-lasting and joyful.
“I love the quality of their work and the uniqueness of their designs.”
Staff were great and pieces were beautiful.
“great staff and beautiful pieces”
Customer service promptly sent a free replacement within two days.
“offered to send me a replacement without extra charge”
Faulty earring clasp exchanged quickly with clear, friendly support.
“Had to exchange earrings due to a faulty clasp—Missoma handled it fast.”
Informative website and vivid images made ordering easy.
“Easy to order based on highly informative website, enhanced by vivid images.”
Beautiful, well-made jewellery with prompt, helpful customer service.
“Customer service prompt, responsive and super helpful.”
Beautiful quality product in sustainable packaging with great customer service.
“Beautiful and quality product, comes in lovely sustainable packaging.”
After showing damage via video, Missoma promptly sent replacement earrings.
“without hesitation they sent me another pair in the post.”
Item not received and reviewer says no one is helping.
“I did not recieve my item and no one is helping,”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Missoma is a UK jewellery brand that designs and sells rings, necklaces, earrings, and bracelets. It sells through its online store and physical shops. Product pages include photos and descriptions to help people order online. The website typically offers ordering, payment, and delivery options.