Reviews Analysed
21
We Collect & Analyse Reviews
Missoma
Experiences & Reviews
Missoma is a British jewellery brand that sells contemporary fashion jewellery direct-to-consumer via its website and physical stores. People searching Missoma commonly look for product range, shop locations, sizing, repair or replacement policies, and customer service experiences. This overview summarises patterns in verified customer reviews to help shoppers assess service, product durability and purchase experience.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful in-store and aftercare support; a small number report unhelpful or inept staff interactions during visits.
Share
Strong
20%
💰
Value for money
A minority of reviewers question the value for price, citing breakages and requests for loyalty discounts when comparing cost to durability.
Share
Weak
4%
⚡
User experience
Website and in-store navigation are frequently called clear and easy, with informative images and simple ordering steps aiding purchases.
Share
Strong
6%
🔧
Product quality
Reviews are split: many praise design and perceived quality, while several report breakages, missing pearls or faulty clasps requiring replacement.
Share
Mixed
17%
📞
Communication
Most reviewers report clear, prompt responses and quick resolution via email or images; a minority describe slow or missing follow-up.
Share
Strong
23%
⭐
Overall experience
A majority describe a positive overall experience driven by responsive service and attractive pieces; some cite delivery or quality problems.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Zenyu Chandelier Hoop Earrings
"When I went to purchase Zenyu Chandelier Hoop Earrings for my upcoming graduation, the staff at Missoma was very inept. I asked an employee if they sold the earrings, she responded with a cocky attitude, stating that "Yes" they sell them. The employee then took me to the display case where no earrings were visible. The only thing in the case was a silver fork with prongs sticking out of it. I asked another employee where the earrings were, and he motioned to the display case, which still had nothing with this silver pronged fork in it. I then had to left ceremoniously because no one cared for me!
"
Loeyrien
Collected.reviews
Nov 25, 2021
Featured for: Unhelpful in-store staff complaint
Quality not always aligned to price point.
"I’m interested in the fact that I got a Trustpilot feedback comment from Missoma asking me to add my order number so that they could investigate and g..."
Jane
Trustpilot
Sep 30, 2025
Featured for: Product flaws and communication failure
Great customer service
"I ordered a product from Missoma almost one year ago. Unfortunately, that product recently broke at the locking mechanism. When I reached out to their..."
Bennet Kremerskothen
Trustpilot
Sep 30, 2025
Featured for: Fast replacement after product failure
Easy to order and to see what you’re getting
"Easy to order based on highly informat..."
David
Trustpilot
Sep 30, 2025
Featured for: Clear website and ordering
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Keith Hepple
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service. As part of Missoma’s 2 year guarantee, my wife’s ring was replaced with a new one. It only took a cou...
S
Sarah Lowman
trustpilot.com
Sep 30, 2025
Great selection
Clear easy to follow ordering instructions. Lovely selection o...
F
Felix Aylett
trustpilot.com
Sep 30, 2025
Excellent customer service
I purchased some earrings for my partner as a gift 2 years ago. They recently broke so I contacted Missoma. They replied very quickly and after...
D
Donna
trustpilot.com
Sep 30, 2025
After receiving my beautifully made…
After receiving my beautifully made ring and wearing it twice on a special occasion I noticed one of the tiny pearls was missing. I notified th...
J
Jane
trustpilot.com
Sep 30, 2025
Quality not always aligned to price point.
I’m interested in the fact that I got a Trustpilot feedback comment from Missoma asking me to add my order number so that they could investigate and g...
R
Rebecca
trustpilot.com
Sep 30, 2025
Really quick to rectify my issue…
Really quick to rectify my issue without any difficulties. Sometimes, when things go wrong, a company's customer s...
S
Sophie
trustpilot.com
Sep 30, 2025
Amazing in store assistance
Amazing in store assistance. Lea couldn’t have been...
H
Holly
trustpilot.com
Sep 30, 2025
Fabulous jewellery and always 5 star…
Fabulous jewellery and alw...
K
Khawla M
trustpilot.com
Sep 30, 2025
Regular customers
I wish you have a special disc...
D
David
trustpilot.com
Sep 30, 2025
A straight forward and easy website to…
A straight forward and easy website to navigate and make a purchase on. I was looking for...
S
Susan Crossley
trustpilot.com
Sep 30, 2025
It was ok
It was ok , added my email for 10% off but got no response , maybe I have ordered before , but not that I remember, would have been ni...
A
Ari
trustpilot.com
Sep 30, 2025
Consistently wonderful and long-lasting
I’ve been buying from Missoma for over three years now, and I’ve never been disappointed. I love...
K
KC
trustpilot.com
Sep 30, 2025
great staff and beautiful pieces
great staff and...
B
Bennet Kremerskothen
trustpilot.com
Sep 30, 2025
Great customer service
I ordered a product from Missoma almost one year ago. Unfortunately, that product recently broke at the locking mechanism. When I reached out to their...
S
Stephanie
trustpilot.com
Sep 30, 2025
Exchange of earrings
Had to exchange earrings due to a faulty clasp—Missoma handled it fast. Clear...
D
David
trustpilot.com
Sep 30, 2025
Easy to order and to see what you’re getting
Easy to order based on highly informat...
T
Tracey
trustpilot.com
Sep 30, 2025
Brilliant experience all round
Brilliant experience all round. The jewellery is beautiful, well made, designed with imagination plus ethical to boo...
R
Rus Williamson
trustpilot.com
Sep 30, 2025
Beautiful and quality product
Beautiful and quality product, comes in lovely sustainable packaging. Th...
R
Rhian Coles
trustpilot.com
Sep 30, 2025
Beautiful & excellent quality jewellery
Not only beautiful jewellery but excellent customer service. My earrings broke sadly after months of purchasing them (only wore them 3 times) & I sent...
D
Derrick Fiddes
trustpilot.com
Sep 30, 2025
I did not recieve my item and no one is…
I did not recieve my ite...
Conclusion
Customer feedback shows consistent praise for Missoma’s responsiveness: many reviewers report quick, straightforward replacements or exchanges after reporting damage. Product reports are mixed—several customers praise design and longevity while others describe broken clasps, missing pearls or delivery problems. Communication is generally viewed as prompt and clear, though a minority report unanswered queries or slow follow-up. Prospective buyers should check warranty/returns terms, keep order numbers and photos for any issues, and weigh occasional reports of durability against frequent positive service experiences.