Reviews Analysed
21
We Collect & Analyse Reviews
Mint Velvet
Experiences & Reviews
Mint Velvet is a UK-based womenswear retailer offering clothing, footwear and accessories through an online shop and a network of physical stores. The brand targets contemporary women and sells seasonal collections across multiple channels. Shoppers commonly research product fit, fabric and returns before buying, so review summaries can help compare service, quality and after-sales handling.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
17d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many reviewers praise helpful shop staff and personal styling services, but a number report rude or inattentive employees and inconsistent in‑store experiences.
Share
Mixed
31%
💰
Value for money
A minority of reviewers say fabrics and workmanship feel poor for the price, reporting garments that look worn after one wash.
Share
Weak
4%
⚡
User experience
A few reviewers note a user-friendly website and clear in‑store displays that make shopping easier, though this is mentioned infrequently.
Share
Mixed
4%
🔧
Product quality
Feedback on product quality is mixed: some praise design and materials, while others report inconsistent sizing, poor linen and fast wear after washing.
Share
Mixed
11%
📞
Communication
Customer service is often commended for resolving delivery and exchange issues quickly, but multiple reviews describe slow or missing refund responses.
Share
Mixed
14%
⭐
Overall experience
Overall impressions vary: many customers report positive, loyalty‑building experiences, while a significant portion report disappointments with returns, fit or staff.
Share
Mixed
37%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Outstanding customer service
"Over the past few days I have had a truly positive experience with the Mint Velvet customer service team in the UK and Mint Velvet Dundrum, Dublin and..."
Patricia Noonan
Trustpilot
Sep 30, 2025
Featured for: Detailed positive customer service
Refunds taking appalling amount of time.
"Unfortunately the clothes I ordered didn’t look right on me so with regret I had to return them. I am appalled at the amount of time it takes for a re..."
Maggie Bower
Trustpilot
Sep 30, 2025
Featured for: Illustrates refund delay complaint
A regular customer but the sizing and…
"A regular customer but the sizing and quality is hit and miss. Tried on several summer dresses and tops in my usual size and they were way too small,..."
Susan Brady
Trustpilot
Sep 30, 2025
Featured for: Reports sizing and fabric issues
Effortless Style Delivered Straight To My Doorstep
"Mint Velvet is a fantastic choice for any woman looking for fashionable clothing, footwear and accessories. As a satisfied customer, I must say that my shopping experience here was wonderful. First of all, their collection of trendy dresses and separates made choosing an outfit super easy. They had everything from casual wear to more formal attire. Their website is also user-friendly with excellent filters that allowed me to find exactly what I wanted quickly without wasting time scrolling through endless pages. Furthermore, the quality of the items exceeded my expectations; each item was carefully designed and made with great attention to detail. I really appreciated their prompt next-day delivery service on orders over £100 which saved me time waiting in long lines at traditional stores or paying extra fees for expedited shipping elsewhere. Overall, if you are seeking stylish products designed using top-quality materials along with an efficient customer experience - then Mint Velvet is definitely worth checking out."
Jamison Abernathy
Collected.reviews
Feb 04, 2023
Featured for: Mentions website, delivery, quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Suzanne Llewellyn
trustpilot.com
Sep 30, 2025
Personal Styling Appointment
Please pass my thanks on to the staff at the Bishop's Stortford store where I visited for a personal styling appointment. MV really have got this serv...
P
Pamela McAree
trustpilot.com
Sep 30, 2025
Helpful assistance
When I asked the two young ladies at the desk for help choosing an outfit for a wedding abroad I was amazed at how kind they were and how helpful. Emm...
M
MRS VICKI MATHER
trustpilot.com
Sep 30, 2025
Regular customer
Regular customer, was really disappointed with the customer service. One girl was playing on her phone at the top of th...
A
A.McDonald
trustpilot.com
Sep 30, 2025
Great Customer Experience
Wanted to order boots which were not available online,from a store. Manchester St Anne's Sq didn't have them but gave me a list of...
P
Patricia Noonan
trustpilot.com
Sep 30, 2025
Outstanding customer service
Over the past few days I have had a truly positive experience with the Mint Velvet customer service team in the UK and Mint Velvet Dundrum, Dublin and...
S
Susan Brady
trustpilot.com
Sep 30, 2025
A regular customer but the sizing and…
A regular customer but the sizing and quality is hit and miss. Tried on several summer dresses and tops in my usual size and they were way too small,...
M
Mr alistair gray
trustpilot.com
Sep 30, 2025
Booked personal shopping at Aberdeen…
Booked personal shopping at Aberdeen store had a great experience from talking with them on phone prior to appointment to visiting the store .When I a...
M
Miss Banham
trustpilot.com
Sep 30, 2025
Buy with confidence from Mint Velvet…
I have bought online from Mint Velvet for a number of years. They are always impeccable in their customer service, easily accessible,...
J
Judi
trustpilot.com
Sep 30, 2025
Great customer service! Islington store
I visited the Islington store today - for the second time. Firstly the displays look great - really well laid out and easy to see. But most importantl...
K
Karen Selby
trustpilot.com
Sep 30, 2025
Enjoyed a wonderful welcome
Enjoyed a wonderful welcome, coffee and advice from Sarah today. She gave me lots of inspiring ideas...
M
Maggie Bower
trustpilot.com
Sep 30, 2025
Refunds taking appalling amount of time.
Unfortunately the clothes I ordered didn’t look right on me so with regret I had to return them. I am appalled at the amount of time it takes for a re...
T
Tessa Eastham
trustpilot.com
Sep 30, 2025
Brilliant customer service
Had a brilliant experience with Mint Velvet customer service. My parcel was supposed to be delivered by Evri who I avoid if at all possible, but true...
G
Guy
trustpilot.com
Sep 30, 2025
Very disappointed- made in china
Very disappointed. I used to love mint velvet & always asked for vouchers for my birthday. the clothes used to be made of quality fabric & in viable c...
D
DOREEN JOHNSTONE
trustpilot.com
Sep 30, 2025
The Glasgow store does this company no…
The Glasgow store does this company no favours. Dour staff and not exactly friendly or especially helpful. Previousl...
M
Mark Harris
trustpilot.com
Sep 30, 2025
Absolutely brilliant staff at Bond…
Absolutely brilliant staff at Bond Street Chelmsford branch. Served by Victoria who provided a personal shopper experience without an appoi...
M
Ms Lee
trustpilot.com
Sep 30, 2025
I returned items to the value of £148…
I returned items to the value of £148 on 5/8/25. As I had not had any return confirmation I chased the company on 12/8/25 but am still waiting for a r...
M
Ms Monks
trustpilot.com
Sep 30, 2025
Terrible experience
I bought some trousers (they were in the sale) on Saturday to wear to a barbecue. I wondered why every other shop I went into the alarm sounded. When...
M
Mark Winsbury
trustpilot.com
Sep 30, 2025
I had a bad experience with a delivery…
I had a bad experience with a delivery from Mint Velvet, that was delivered by EVRi. Mint Velvet were supper quick to apologise and stepped in to reso...
J
Jill
trustpilot.com
Sep 30, 2025
Awful experience with this company
Awful experience with this company. I returned an item and when they refunded me they did so for a cheaper item which I didn’t return. I contacted cus...
C
Cecille Reid
trustpilot.com
Sep 30, 2025
1st time purchase & will be the last.
Sizes run way too small and the return process is awful. I had confirmation on the Tuesday that they had received my return. Checked Friday and they s...
Conclusion
Reviews show a clear pattern of strong, personalised in‑store service and examples where customer care teams resolved delivery or exchange issues promptly. At the same time there are repeated complaints about slow refund processing, inconsistent sizing and some poorer fabric quality. If you value personal styling and in‑store help, several reviewers recommend visiting a branch; if buying online, check return and refund policies and keep proof of return. For fit‑sensitive purchases consider trying items in store or ordering with enough time to manage returns.