Reviews show a clear pattern of strong, personalised in‑store service and examples where customer care teams resolved delivery or exchange issues promptly. At the same time there are repeated complaints about slow refund processing, inconsistent sizing and some poorer fabric quality. If you value personal styling and in‑store help, several reviewers recommend visiting a branch; if buying online, check return and refund policies and keep proof of return. For fit‑sensitive purchases consider trying items in store or ordering with enough time to manage returns.
Examples from available reviews (Sep 2022 – Feb 2026).
Customer service quickly arranged an exchange across stores, resolving issue.
“she was absolutely fabulous - understanding, kind and incredibly helpful.”
Refunds are taking excessively long, leaving customer still unpaid.
“I am appalled at the amount of time it takes for a refund to be cleared.”
Sizing inconsistent and linen quality this year was poor.
“The quality of the linen this year is very poor.”
Customer enjoyed a smooth, high-quality shopping experience with fast delivery.
“the quality of the items exceeded my expectations”
Many reviewers praise helpful shop staff and personal styling services, but a number report rude or inattentive employees and inconsistent in‑store experiences.
A minority of reviewers say fabrics and workmanship feel poor for the price, reporting garments that look worn after one wash.
A few reviewers note a user-friendly website and clear in‑store displays that make shopping easier, though this is mentioned infrequently.
Feedback on product quality is mixed: some praise design and materials, while others report inconsistent sizing, poor linen and fast wear after washing.
Customer service is often commended for resolving delivery and exchange issues quickly, but multiple reviews describe slow or missing refund responses.
Overall impressions vary: many customers report positive, loyalty‑building experiences, while a significant portion report disappointments with returns, fit or staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Return claimed lost and company refused to issue refund for over $100.
“now they are claiming that my return is lost and no refund will be issued.”
Staff located out-of-stock skirt and arranged home delivery promptly.
“she arranged for it to be delivered to our home address.”
Miranda provided excellent customer service, encouraging return visits.
“The lady, Miranda, who served me had excellent customer service”
Hitchin store staff were exceptional and handled purchases efficiently.
“What a change to go into a store and the staff are so helpful.”
Evie and Monica provided excellent, helpful service during visit.
“As always Mint Velvet staff are so helpful .”
Suzanne's styling led to lovely outfits and a great morning.
“I had another styling with Suzanne at Harrogate and again left with some lovely outfits”
US dollar prices were significantly higher than pound equivalent.
“They hike up the price just bc it’s the US.”
Scott promptly resolved a missing parcel and ensured timely resent delivery.
“Scott sorted it out straight away, got my parcel resent and followed up”
Petersfield staff were nice but new Chichester store and collection disappointing.
“Love Mint Velvet in Petersfield the staff very nice.”
Reviewer says Mint Velvet has declined and products are no longer desirable.
“it’s gone so downhill.”
Received pale pink trousers and shirt with cheap, creased, see-through fabric.
“the fabric is cheap and nasty!”
Longtime customer disappointed that new clothing lacks the brand's identity.
“you have lost your roots and identity.”
Leggings quality declined with thinner fabric and less Lycra.
“Thinner fabric and much less Lycra”
Friendly staff in Cardiff store were very helpful and welcoming.
“I was greeted by the most adorable couple of ladies, so so helpful!!”
Mint Velvet is a fantastic choice for any woman looking for fashionable clothing, footwear and accessories. As a satisfied customer, I must say that my shopping experience here was wonderful. First of all, their collection of trendy dresses and separates made choosing an outfit super easy. They had everything from casual wear to more formal attire.
Their website is also user-friendly with excellent filters that allowed me to find exactly what I wanted quickly without wasting time scrolling through endless pages. Furthermore, the quality of the items exceeded my expectations; each item was carefully designed and made with great attention to detail.
I really appreciated their prompt next-day delivery service on orders over £100 which saved me time waiting in long lines at traditional stores or paying extra fees for expedited shipping elsewhere.
Overall, if you are seeking stylish products designed using top-quality materials along with an efficient customer experience - then Mint Velvet is definitely worth checking out.
Customer experienced rude, unhelpful staff and scuffed shoes in Windsor store.
“Thoroughly unpleasant experience and rude staff member.”
Sophie professionally resolved the customer's order problem and called back.
“this lady is a credit to you very professional”
First order delighted customer praising jumper's texture and quality.
“delighted with the texture and quallity of the jumper”
Manager Tania provided fantastic customer service and kept them updated.
“fantastic Customer Service that I received from Tania the manager”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mint Velvet is a UK-based womenswear retailer offering clothing, footwear and accessories through an online shop and a network of physical stores. The brand targets contemporary women and sells seasonal collections across multiple channels. Shoppers commonly research product fit, fabric and returns before buying, so review summaries can help compare service, quality and after-sales handling.