Reviews for Milanoo show a clear split: many customers praise the website usability, fast shipping, careful packaging and examples of high-quality tailoring. Several reviewers also highlight helpful, personalised customer replies. Conversely, a number of reviews report poor-quality items, sizing issues and problems with returns or refunds, including delayed or absent reimbursements. If you consider buying, check product details and size guides carefully, read the returns terms before ordering, and consider using a payment method that offers buyer protection.
Examples from available reviews (May 2018 – Feb 2026).
Suit had excellent tailoring and shipping was faster than expected.
“The tailoring on this suit is outstanding”
Boots were well made, comfortable, and delivered with excellent service.
“All three pairs are superb in styling and quality”
Return was mishandled and customer support did not respond.
“Joke of a company,need to return purchase of shoes, too small and not like the picture shown!”
No product or refund received and the reviewer feels scammed.
“Still nothing.... No refund No product.... Nothing !!”
Many reviews praise fast delivery, careful packaging and prompt refunds; however several customers report missing refunds, long refund waits and difficult returns.
Few reviews mention price directly: some call prices reasonable for unique items, while others describe poor quality that undercuts perceived value.
Multiple customers report an easy-to-use website, useful filters, clear size guidance and smooth checkout, with only occasional sizing-chart confusion.
Several reviewers describe strong craftsmanship, good fabrics and well-finished items; others report poor-quality shoes or incorrect sizing and misleading images.
Some buyers note helpful, timely customer service and personalised replies; other reviews describe slow or absent responses and contentious return interactions.
Many customers describe very positive purchases and repeat business, but a significant minority report unresolved refunds or orders not received, leaving mixed overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Sitejabber (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: February 2026
Wrong tracking and parcel sent to Germany, reviewer lost money.
“They sent me a wrong tracking number.”
Poor quality and a difficult, evidence seeking return process.
“they made it such a hustle to return a never worn Jumpsuit.”
Refund emails went unanswered despite proof of returned delivery.
“I been emailing them about my refund for a few days an no reply!”
Delivery was very fast and secure, arriving in record time.
“Delivery was incredibly fast and secure!”
Customer care was attentive and made the shopping delightful.
“I'm genuinely impressed by their customer care!”
Found a standout evening dress with excellent style and quality.
“The evening gowns selection is gorgeous!”
Company asked for bank statements and charged extra, forcing card cancellation.
“I have to provide bank statements showing confirmation of my purchase.”
Sizing and fit have been consistently accurate across orders.
“I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable.”
Fast delivery arrived punctually, enabling easy outfit planning.
“Schnelle Lieferung, Pünktlich Angekommen!”
Sizes were precise and items fitted the reviewer perfectly.
“Des Tailles Précises, Un Ajustement Parfait!”
Shoes are elegant and comfortable, fit perfectly and attract compliments.
“angenehm überrascht von ihrer Eleganz und Bequemlichkeit”
Regular discounts and special offers make purchases better value.
“Bietet regelmäßig tolle Rabattaktionen und Sonderangebote an.”
Product performance exceeded expectations and reviewer is very satisfied.
“This product has exceeded my expectations and I am very satisfied.”
Reviewer praises wide selection, good quality, low prices and fast shipping.
“Milano is the best shopping site there is.”
Costume arrived late and torn; refund denied, only a $5 coupon offered.
“Milanoo is fraudulent. Everyone, be warned!”
Vintage hat matched expectations and was exactly as hoped.
“Ordered a vintage hat for a forties evening and it was just as I had hoped.”
Wrong-size shoes sent; refund and shipping reimbursement not honoured after disputes.
“they said it was the cost of shipping was too expensive to refund.”
Items misrepresented, poor materials and costly returns with restocking fees.
“out of 7 items i bought only 1 !!!! was as described”
Received shoes matched expectations; material, size and model perfect.
“The material, the size, the model, is all perfect!”
Processing time was longer than expected, but dress arrived beautiful.
“The processing time was a little longer than I expected.”
Costume matched pictures, workmanship excellent and arrived early.
“Workmanship is awesome and it comes earlier than I expect.”
Boho dress preferred style; generally satisfied though train is a bit long.
“Robe boho, c'est le style que je préfère.”
Good value for money, pretty line though slightly short for 170cm.
“This price is very good value!”
Worth the wait and delivery cost; dress is airy, soft and well fitting.
“The wait was worth it and the delivery costs as well.”
Customer complains of delayed shipping, incorrect shipping method and poor service.
“i paid for standard delivery NOT SUPER SAVER”
Dress liked overall though sleeves detached and bows attached with safety pins.
“I didn't expect the sleeves to be detached”
Received shoes and loved them; material, size and model perfect.
“I received your article and I loved it!”
Dress is magnificent, deep red, off the shoulder and adjustable with lace.
“This **** dress is magnificent.”
Dress looks good overall but lining under lace differs from expectation.
“The only flaw is that under the lace there is a unique lining”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Milanoo is an international e-commerce fashion retailer offering clothing, footwear, accessories and occasionwear through a direct-to-consumer website. It markets a wide selection of styles, provides size guides and ships to multiple countries. Shoppers commonly compare product images, sizing information and the site’s returns policy when evaluating the company.