Reviewers mention a wide product selection and a simple checkout on the Milanoo website. Many customers say their garments fit well and arrive quickly. Other reviews describe return disputes, partial refunds, and slow or no support. Feedback ranges from high praise for craftsmanship to sharp criticism of after-sales service.
Examples from available reviews (May 2018 – Mar 2026).
Suit had excellent tailoring and shipping was faster than expected.
“The tailoring on this suit is outstanding”
Skirts were soft, well made, and delivery and support were prompt.
“These skirts are such a delight!”
Returned boots required paying return shipping and reviewer lost money.
“I get 85% of my money back when I paid 100%!!!”
No product or refund received and the reviewer feels scammed.
“Still nothing.... No refund No product.... Nothing !!”
More reviews describe difficult returns and disputed refunds. Several customers report refund deductions, being asked to pay return shipping, and reimbursements being denied. Fewer reviews describe quick refunds and smooth, simple returns.
Reviews point to promotions and frequent discounts as reasons to buy. Others say return shipping fees and partial refunds cut the overall value. Some buyers note low prices that match an acceptable level of quality.
Many reviewers like the easy navigation, fast checkout, and broad item selection. Several mention quick delivery that matched their schedule. A small number raise concerns about misleading sign-up promotions or unexpected charges at payment.
Many reviews praise precise tailoring, delicate finishing, and durable footwear. Another group reports cheap materials, loose trims, and items that do not match the photos. Positive reviews often mention accurate fit, while negative ones focus on sizing problems and workmanship issues.
Some customers report helpful support, requests for measurements, and timely updates. Several reviews mention size charts changing after purchase, incorrect tracking numbers, and refund emails that went unanswered. Communication feedback splits into clearly positive and clearly negative groups.
Feedback splits between strong satisfaction with fit and craftsmanship, and strong dissatisfaction with returns and support. Positive reviews highlight fast delivery and repeat buying. Negative reviews cite missing refunds, delayed or undelivered orders, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Sitejabber (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: March 2026
Wrong tracking and parcel sent to Germany, reviewer lost money.
“They sent me a wrong tracking number.”
Poor quality and a difficult, evidence seeking return process.
“they made it such a hustle to return a never worn Jumpsuit.”
Refund emails went unanswered despite proof of returned delivery.
“I been emailing them about my refund for a few days an no reply!”
Delivery was very fast and secure, arriving in record time.
“Delivery was incredibly fast and secure!”
Customer care was attentive and made the shopping delightful.
“I'm genuinely impressed by their customer care!”
Found a standout evening dress with excellent style and quality.
“The evening gowns selection is gorgeous!”
Company asked for bank statements and charged extra, forcing card cancellation.
“I have to provide bank statements showing confirmation of my purchase.”
Sizing and fit have been consistently accurate across orders.
“I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable.”
Fast delivery arrived punctually, enabling easy outfit planning.
“Schnelle Lieferung, Pünktlich Angekommen!”
Sizes were precise and items fitted the reviewer perfectly.
“Des Tailles Précises, Un Ajustement Parfait!”
Shoes are elegant and comfortable, fit perfectly and attract compliments.
“angenehm überrascht von ihrer Eleganz und Bequemlichkeit”
Regular discounts and special offers make purchases better value.
“Bietet regelmäßig tolle Rabattaktionen und Sonderangebote an.”
Product performance exceeded expectations and reviewer is very satisfied.
“This product has exceeded my expectations and I am very satisfied.”
Reviewer praises wide selection, good quality, low prices and fast shipping.
“Milano is the best shopping site there is.”
Costume arrived late and torn; refund denied, only a $5 coupon offered.
“Milanoo is fraudulent. Everyone, be warned!”
Vintage hat matched expectations and was exactly as hoped.
“Ordered a vintage hat for a forties evening and it was just as I had hoped.”
Wrong-size shoes sent; refund and shipping reimbursement not honoured after disputes.
“they said it was the cost of shipping was too expensive to refund.”
Items misrepresented, poor materials and costly returns with restocking fees.
“out of 7 items i bought only 1 !!!! was as described”
Received shoes matched expectations; material, size and model perfect.
“The material, the size, the model, is all perfect!”
Processing time was longer than expected, but dress arrived beautiful.
“The processing time was a little longer than I expected.”
Costume matched pictures, workmanship excellent and arrived early.
“Workmanship is awesome and it comes earlier than I expect.”
Boho dress preferred style; generally satisfied though train is a bit long.
“Robe boho, c'est le style que je préfère.”
Good value for money, pretty line though slightly short for 170cm.
“This price is very good value!”
Worth the wait and delivery cost; dress is airy, soft and well fitting.
“The wait was worth it and the delivery costs as well.”
Customer complains of delayed shipping, incorrect shipping method and poor service.
“i paid for standard delivery NOT SUPER SAVER”
Dress liked overall though sleeves detached and bows attached with safety pins.
“I didn't expect the sleeves to be detached”
Received shoes and loved them; material, size and model perfect.
“I received your article and I loved it!”
Dress is magnificent, deep red, off the shoulder and adjustable with lace.
“This **** dress is magnificent.”
Dress looks good overall but lining under lace differs from expectation.
“The only flaw is that under the lace there is a unique lining”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Milanoo runs an online store for clothing, footwear, and accessories. The range covers dresses, suits, shoes, bridal wear, and costume items. The site provides size charts, options for standard or custom measurements, and international shipping. Milanoo posts product pages with photos and descriptions, plus checkout for card and online payment methods.