Reviews for Milanoo show a clear split: many customers praise the website usability, fast shipping, careful packaging and examples of high-quality tailoring. Several reviewers also highlight helpful, personalised customer replies. Conversely, a number of reviews report poor-quality items, sizing issues and problems with returns or refunds, including delayed or absent reimbursements. If you consider buying, check product details and size guides carefully, read the returns terms before ordering, and consider using a payment method that offers buyer protection.
Examples from available reviews (May 2018 – Feb 2026).
Suit had excellent tailoring and shipping was faster than expected.
“The tailoring on this suit is outstanding”
Boots were well made, comfortable, and delivered with excellent service.
“All three pairs are superb in styling and quality”
Return was mishandled and customer support did not respond.
“Joke of a company,need to return purchase of shoes, too small and not like the picture shown!”
No product or refund received and the reviewer feels scammed.
“Still nothing.... No refund No product.... Nothing !!”
Many reviews praise fast delivery, careful packaging and prompt refunds; however several customers report missing refunds, long refund waits and difficult returns.
Few reviews mention price directly: some call prices reasonable for unique items, while others describe poor quality that undercuts perceived value.
Multiple customers report an easy-to-use website, useful filters, clear size guidance and smooth checkout, with only occasional sizing-chart confusion.
Several reviewers describe strong craftsmanship, good fabrics and well-finished items; others report poor-quality shoes or incorrect sizing and misleading images.
Some buyers note helpful, timely customer service and personalised replies; other reviews describe slow or absent responses and contentious return interactions.
Many customers describe very positive purchases and repeat business, but a significant minority report unresolved refunds or orders not received, leaving mixed overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Sitejabber (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: February 2026
Size charts changed after ordering, causing trust and cancellation issues.
“the measurements in the chart had changed.”
Promotional item was non-refundable and no exchange was offered.
“Ordered a jacket but it was too small”
Coat arrived late and had a sleeve defect that made it unusable.
“there was something wrong with the sleeve, you couldn’t easily slip the arm into it.”
Shoes were great and customer service was fantastic.
“Great shoes. Fantastic customer service”
Product quality was very poor and returns did not yield full refunds.
“The quality is very poor.”
Skirt ordered long ago still had not arrived and contact was difficult.
“it has still not arrived”
Blouse had a beautiful cut and delicate lace, well packaged.
“I absolutely adore the Lolita blouse!”
Dress was amazing and required only minor tailoring for length.
“Omg! I was speechless and everyone around me was too.”
Reviewer alleges deceptive return policy and high return costs.
“they claim they will only give you an 85% refund”
After two purchases of dress shoes the reviewer trusts Milanoo completely.
“You can completely trust them!”
Returned boots required paying return shipping and reviewer lost money.
“I get 85% of my money back when I paid 100%!!!”
Multiple orders of boots impressed the reviewer with quality and service.
“massively impressed by both the service and the style and quality of the footwear.”
Garments were good quality and customer service was excellent.
“Excellent, quality garments and excellent customer service.”
Suit had excellent tailoring and shipping was faster than expected.
“The tailoring on this suit is outstanding”
Skirts were soft, well made, and delivery and support were prompt.
“These skirts are such a delight!”
The period dress felt high quality and the site was easy to use.
“feels and looks like a priceless vintage treasure”
The dress had delicate lace, flawless stitching, and protective packaging.
“Absolutely stunning craftsmanship!”
Refund was received promptly after returning the item.
“Received my refund promptly after returning an item.”
Boots were well made, comfortable, and delivered with excellent service.
“All three pairs are superb in styling and quality”
Shoes were poor in style, quality, and sizing; reviewer was disappointed.
“nothing good about these shoes”
Return was mishandled and customer support did not respond.
“Joke of a company,need to return purchase of shoes, too small and not like the picture shown!”
Shirt arrived far too small and returns were costly and difficult.
“it was so small it was kids size.”
Checkout process was smooth and felt very secure.
“Checkout was smooth and felt very secure.”
Shoes felt very poor quality and returns were difficult and costly.
“The quality is very poor”
Site was easy to navigate and checkout was quick.
“everything was easy to find, and checkout was quick”
One item did not fit but the return was very simple.
“Un article n'allait pas, et le retour a été super simple, nickel !”
Order arrived exactly on time and without stress.
“Ma commande est arrivée pile poil à l'heure, top !”
The website was easy to use and ordering took minutes.
“Finding what I wanted was easy, and ordering took just minutes!”
There were many options and the order arrived very quickly.
“Lots of options here, and my order arrived so fast!”
No product or refund received and the reviewer feels scammed.
“Still nothing.... No refund No product.... Nothing !!”
Repeat purchases found the products outstanding and customer service excellent.
“This is a first class company.”
The order arrived much faster than the reviewer expected.
“I was genuinely surprised by how fast everything got here!”
Huge selection made it easy to find items and checkout was smooth.
“They have a huge selection to choose from”
Site displayed free shipping and signup discount, but charges applied.
“THE SITE SAYS IF YOU SIGN UP YOU GET $10.00 OFF...NOT TRUE.”
Shipping was delayed and customer service refused a shipping refund.
“It SUPPOSEDLY shipped 5 days later!”
Cheap products, high return costs, and poor customer communication.
“The boots I bought were so awful that I returned them”
Company requested measurements and delivered a high quality dress on time.
“The communication was great”
Dress arrived on time but was too big and too long, non-returnable.
“The dress did not fit.”
Reviewer alleges fraud, poor refunds, and unresponsive support.
“They make people fool and never replace and Refund...”
Dress arrived early and company responded promptly with custom adjustments.
“The dress came way before expected”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Milanoo is an international e-commerce fashion retailer offering clothing, footwear, accessories and occasionwear through a direct-to-consumer website. It markets a wide selection of styles, provides size guides and ships to multiple countries. Shoppers commonly compare product images, sizing information and the site’s returns policy when evaluating the company.