Reviews Analysed
20
We Collect & Analyse Reviews
Milanoo
Experiences & Reviews
Milanoo is an international e-commerce fashion retailer offering clothing, footwear, accessories and occasionwear through a direct-to-consumer website. It markets a wide selection of styles, provides size guides and ships to multiple countries. Shoppers commonly compare product images, sizing information and the site’s returns policy when evaluating the company.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many reviews praise fast delivery, careful packaging and prompt refunds; however several customers report missing refunds, long refund waits and difficult returns.
Share
Mixed
27%
💰
Value for money
Few reviews mention price directly: some call prices reasonable for unique items, while others describe poor quality that undercuts perceived value.
Share
Mixed
2%
⚡
User experience
Multiple customers report an easy-to-use website, useful filters, clear size guidance and smooth checkout, with only occasional sizing-chart confusion.
Share
Strong
18%
🔧
Product quality
Several reviewers describe strong craftsmanship, good fabrics and well-finished items; others report poor-quality shoes or incorrect sizing and misleading images.
Share
Mixed
17%
📞
Communication
Some buyers note helpful, timely customer service and personalised replies; other reviews describe slow or absent responses and contentious return interactions.
Share
Mixed
15%
⭐
Overall experience
Many customers describe very positive purchases and repeat business, but a significant minority report unresolved refunds or orders not received, leaving mixed overall impressions.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Sharp look, swift service – perfect combo
"The tailoring on this suit is outstanding – the fabric feels premium and the cut is perfectly sharp. The detailed measurements on the website made it..."
Joy Houston
Trustpilot
Sep 30, 2025
Featured for: Tailoring, shipping speed, proactive support
Truly so pleased with my recent…
"Truly so pleased with my recent purchases from Milanoo who delivered a first class service.I ordered ,which was simplicity itself 3 pairs (in three di..."
customer
Trustpilot
Sep 30, 2025
Featured for: Affordable pricing, repeat-customer praise
Joke company
"Joke of a company,need to return purchase of shoes, too small and not like the picture shown!Was held on pending till my time for return ran out,then..."
Amanda
Trustpilot
Sep 30, 2025
Featured for: Returns failed; poor communication
Still nothing …
"Still nothing …. No refund No product …. Nothing !! Scamm..."
Craig Pallister
Trustpilot
Sep 30, 2025
Featured for: No refund, claims of being scammed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Joy Houston
trustpilot.com
Sep 30, 2025
Sharp look, swift service – perfect combo
The tailoring on this suit is outstanding – the fabric feels premium and the cut is perfectly sharp. The detailed measurements on the website made it...
D
Diana
trustpilot.com
Sep 30, 2025
These skirts are such a delight
These skirts are such a delight! The fabric is soft to the touch, beautifully lined, and has the perfect weight. The website was easy to browse and th...
M
Martina
trustpilot.com
Sep 30, 2025
Effortlessly found a museum-worthy piece
I could browse their collection of period gowns for hours! The site is so easy to use. The dress I received feels and looks like a priceless...
B
Barbara Funk
trustpilot.com
Sep 30, 2025
In Love with Every Detail!
Absolutely stunning craftsmanship! The lace is so delicate, the stitching is flawless, and every fastening feels secure. I loved how easy the website...
V
Vicky
trustpilot.com
Sep 30, 2025
Fast refunds
Received my refund promptl...
c
customer
trustpilot.com
Sep 30, 2025
Truly so pleased with my recent…
Truly so pleased with my recent purchases from Milanoo who delivered a first class service.I ordered ,which was simplicity itself 3 pairs (in three di...
L
LILIAN anyaso
trustpilot.com
Sep 30, 2025
I don’t know why you guys lie a lot in…
I don’t know why you guys lie a lot in these reviews because there is nothing good about these shoes, not the style, not the qu...
A
Amanda
trustpilot.com
Sep 30, 2025
Joke company
Joke of a company,need to return purchase of shoes, too small and not like the picture shown!Was held on pending till my time for return ran out,then...
A
Adrian
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY, THROW AWAY YOUR MONEY INSTEAD
I wish I had read the reviews before purchasing. Do yourself a favour and read the experiences. Do not order unless you want to lose money. I ordered...
R
Renata Grote
trustpilot.com
Sep 30, 2025
Checkout was smooth and felt very…
Checkout was smooth...
I
Irina
trustpilot.com
Sep 30, 2025
I wish I read reviews before purchasing
I wish I read reviews about this company before I ordered bride shoes from this ordinary website. The quality is very poor, it feels like the shoes ar...
M
Madge
trustpilot.com
Sep 30, 2025
I didn’t waste time scrolling…
I didn’t waste time scrolling endlessly—everything was easy...
J
Jason Beck
trustpilot.com
Sep 30, 2025
Un article n'allait pas
Un article n'allait pas, et le re...
D
David Perry
trustpilot.com
Sep 30, 2025
Livraison dans les temps et sans stress
Ma commande est arrivée p...
S
Schultz William
trustpilot.com
Sep 30, 2025
Well-organized site with a fast ordering process
Finding what I wanted was easy,...
N
Nagarl Knipsc
trustpilot.com
Sep 30, 2025
Lots of options here
Lots of options here, and...
C
Craig Pallister
trustpilot.com
Sep 30, 2025
Still nothing …
Still nothing …. No refund No product …. Nothing !! Scamm...
R
Robert Peers
trustpilot.com
Sep 30, 2025
Incredible quality and professional
I have dealt with Milanoo over a few years. This is a first class company. There products are outstanding. Their custom...
E
Edward Henakq
trustpilot.com
Sep 30, 2025
I was genuinely surprised by how fast…
I was genuinely surprised by how fast everything got here! I placed my order...
C
Christopher Biardh
trustpilot.com
Sep 30, 2025
They have a huge selection to choose…
They have a huge selection to choose from, which I appreciated. Finding...
Conclusion
Reviews for Milanoo show a clear split: many customers praise the website usability, fast shipping, careful packaging and examples of high-quality tailoring. Several reviewers also highlight helpful, personalised customer replies. Conversely, a number of reviews report poor-quality items, sizing issues and problems with returns or refunds, including delayed or absent reimbursements. If you consider buying, check product details and size guides carefully, read the returns terms before ordering, and consider using a payment method that offers buyer protection.