Reviewers mention a wide product selection and a simple checkout on the Milanoo website. Many customers say their garments fit well and arrive quickly. Other reviews describe return disputes, partial refunds, and slow or no support. Feedback ranges from high praise for craftsmanship to sharp criticism of after-sales service.
Examples from available reviews (May 2018 – Mar 2026).
Suit had excellent tailoring and shipping was faster than expected.
“The tailoring on this suit is outstanding”
Skirts were soft, well made, and delivery and support were prompt.
“These skirts are such a delight!”
Returned boots required paying return shipping and reviewer lost money.
“I get 85% of my money back when I paid 100%!!!”
No product or refund received and the reviewer feels scammed.
“Still nothing.... No refund No product.... Nothing !!”
More reviews describe difficult returns and disputed refunds. Several customers report refund deductions, being asked to pay return shipping, and reimbursements being denied. Fewer reviews describe quick refunds and smooth, simple returns.
Reviews point to promotions and frequent discounts as reasons to buy. Others say return shipping fees and partial refunds cut the overall value. Some buyers note low prices that match an acceptable level of quality.
Many reviewers like the easy navigation, fast checkout, and broad item selection. Several mention quick delivery that matched their schedule. A small number raise concerns about misleading sign-up promotions or unexpected charges at payment.
Many reviews praise precise tailoring, delicate finishing, and durable footwear. Another group reports cheap materials, loose trims, and items that do not match the photos. Positive reviews often mention accurate fit, while negative ones focus on sizing problems and workmanship issues.
Some customers report helpful support, requests for measurements, and timely updates. Several reviews mention size charts changing after purchase, incorrect tracking numbers, and refund emails that went unanswered. Communication feedback splits into clearly positive and clearly negative groups.
Feedback splits between strong satisfaction with fit and craftsmanship, and strong dissatisfaction with returns and support. Positive reviews highlight fast delivery and repeat buying. Negative reviews cite missing refunds, delayed or undelivered orders, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Sitejabber (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: March 2026
Size charts changed after ordering, causing trust and cancellation issues.
“the measurements in the chart had changed.”
Promotional item was non-refundable and no exchange was offered.
“Ordered a jacket but it was too small”
Coat arrived late and had a sleeve defect that made it unusable.
“there was something wrong with the sleeve, you couldn’t easily slip the arm into it.”
Shoes were great and customer service was fantastic.
“Great shoes. Fantastic customer service”
Product quality was very poor and returns did not yield full refunds.
“The quality is very poor.”
Skirt ordered long ago still had not arrived and contact was difficult.
“it has still not arrived”
Blouse had a beautiful cut and delicate lace, well packaged.
“I absolutely adore the Lolita blouse!”
Dress was amazing and required only minor tailoring for length.
“Omg! I was speechless and everyone around me was too.”
Reviewer alleges deceptive return policy and high return costs.
“they claim they will only give you an 85% refund”
After two purchases of dress shoes the reviewer trusts Milanoo completely.
“You can completely trust them!”
Returned boots required paying return shipping and reviewer lost money.
“I get 85% of my money back when I paid 100%!!!”
Multiple orders of boots impressed the reviewer with quality and service.
“massively impressed by both the service and the style and quality of the footwear.”
Garments were good quality and customer service was excellent.
“Excellent, quality garments and excellent customer service.”
Suit had excellent tailoring and shipping was faster than expected.
“The tailoring on this suit is outstanding”
Skirts were soft, well made, and delivery and support were prompt.
“These skirts are such a delight!”
The period dress felt high quality and the site was easy to use.
“feels and looks like a priceless vintage treasure”
The dress had delicate lace, flawless stitching, and protective packaging.
“Absolutely stunning craftsmanship!”
Refund was received promptly after returning the item.
“Received my refund promptly after returning an item.”
Boots were well made, comfortable, and delivered with excellent service.
“All three pairs are superb in styling and quality”
Shoes were poor in style, quality, and sizing; reviewer was disappointed.
“nothing good about these shoes”
Return was mishandled and customer support did not respond.
“Joke of a company,need to return purchase of shoes, too small and not like the picture shown!”
Shirt arrived far too small and returns were costly and difficult.
“it was so small it was kids size.”
Checkout process was smooth and felt very secure.
“Checkout was smooth and felt very secure.”
Shoes felt very poor quality and returns were difficult and costly.
“The quality is very poor”
Site was easy to navigate and checkout was quick.
“everything was easy to find, and checkout was quick”
One item did not fit but the return was very simple.
“Un article n'allait pas, et le retour a été super simple, nickel !”
Order arrived exactly on time and without stress.
“Ma commande est arrivée pile poil à l'heure, top !”
The website was easy to use and ordering took minutes.
“Finding what I wanted was easy, and ordering took just minutes!”
There were many options and the order arrived very quickly.
“Lots of options here, and my order arrived so fast!”
No product or refund received and the reviewer feels scammed.
“Still nothing.... No refund No product.... Nothing !!”
Repeat purchases found the products outstanding and customer service excellent.
“This is a first class company.”
The order arrived much faster than the reviewer expected.
“I was genuinely surprised by how fast everything got here!”
Huge selection made it easy to find items and checkout was smooth.
“They have a huge selection to choose from”
Site displayed free shipping and signup discount, but charges applied.
“THE SITE SAYS IF YOU SIGN UP YOU GET $10.00 OFF...NOT TRUE.”
Shipping was delayed and customer service refused a shipping refund.
“It SUPPOSEDLY shipped 5 days later!”
Cheap products, high return costs, and poor customer communication.
“The boots I bought were so awful that I returned them”
Company requested measurements and delivered a high quality dress on time.
“The communication was great”
Dress arrived on time but was too big and too long, non-returnable.
“The dress did not fit.”
Reviewer alleges fraud, poor refunds, and unresponsive support.
“They make people fool and never replace and Refund...”
Dress arrived early and company responded promptly with custom adjustments.
“The dress came way before expected”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Milanoo runs an online store for clothing, footwear, and accessories. The range covers dresses, suits, shoes, bridal wear, and costume items. The site provides size charts, options for standard or custom measurements, and international shipping. Milanoo posts product pages with photos and descriptions, plus checkout for card and online payment methods.