Customers often praise the comfort, support, and competitive prices. Many also mention fast delivery and a straightforward ordering process. Some reviews describe missed deliveries, refunds not returned, and expensive return terms. Ratings split between many five-star endorsements and a smaller group of serious service complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Mattress as described, extremely comfortable and excellent delivery.
“Mattress as described.....love it.......”
Fantastic price with quick delivery and an excellent mattress.
“Fantastic price, quick efficient delivery”
Item never delivered and refund was not issued.
“Didn’t even turn up and I wasn’t issued a refund”
Could not return reduced-price item without paying £120 postage.
“Unable to return or exchange within 14 days without paying £120 postage fee as item was reduced.”
Many reviewers describe delivery as fast or on time, with smooth drop-offs. Others report repeated failed deliveries, late arrivals, and refunds that still weren’t resolved. A small number say the wrong item was later collected and replaced.
Many reviewers say the quality matches the price and call the products good value. Fast delivery often comes up alongside the favourable pricing. One review points to return costs for reduced-price items.
Repeat buyers mention easy ordering, quick delivery, and better sleep. Many recommend the products to friends and buy again. A few customers report practical fit or handling issues, such as a size mismatch or missing securing straps.
Reviewers regularly describe the mattresses and pillows as comfortable, supportive, and in line with the chosen firmness. Toppers are credited with easing pressure points and improving sleep. A small number report an item arriving softer than advertised and a refund being refused.
Several reviews mention weak or missing updates about delivery. Some customers say they struggled to get responses about late orders. Others praise polite local staff and the chance to speak with a real person.
Many customers describe very satisfying purchases and repeat buying driven by comfort and price. A separate cluster of reviews highlights major problems with delivery, refunds, and returns. Overall, product feedback stays strong, with clear risks around service and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repeat customer finds products efficient and consistently satisfactory.
“Efficient & good products.”
Item never delivered and refund was not issued.
“Didn’t even turn up and I wasn’t issued a refund”
Mattress envelopes the body yet remains firm and supportive.
“it envelopes the body yet is firm and supportive.”
Excellent goods, fast delivery and fantastic price.
“Excellent goods and great delivery times :-) Fantastic price too”
Order nearly three weeks late with poor communication and no responses.
“Still not delivered -we ordered almost three weeks”
Wrong mattress sent but correct one delivered and incorrect collected quickly.
“Incorrect mattress was supplied.”
Repeat purchaser praises excellent service and highly recommends.
“Excellent service as always”
Delivery arrived on time as expected.
“Delivered on time”
Mattress as described, extremely comfortable and excellent delivery.
“Mattress as described.....love it.......”
Excellent mattress at great price with super-fast delivery.
“Great price for an excellent mattress”
Excellent quality, customer service and delivery; highly recommended.
“Excellent quality products.”
Prompt arrival; very comfortable firm foam mattress of correct size.
“The mattress is VERY comfortable”
Multiple failed deliveries; manager intervention resolved the issue.
“They failed to deliver on 5 different occasions.”
Pillows are very comfortable and support neck and shoulder.
“The pillows are very comfortable.”
Delivery was very quick and efficient.
“Very quick delivery”
Easy ordering and speedy delivery; reviewer highly recommends.
“From ease of ordering through to a speedy delivery”
Fantastic price with quick delivery and an excellent mattress.
“Fantastic price, quick efficient delivery”
Reviewer reports lovely nights' sleep.
“Lovely nigts sleep 😴”
Firm single memory foam arrived quickly and provided excellent quality.
“quality is excellent - I chose a firm memory foam”
Repeat customer praises fast ordering, quick delivery, and good value.
“Quality mattress at a fair price.”
Mattress is very comfortable and supportive.
“Really comfortable and supportive mattress”
Bought another mattress; comfortable and superb quality.
“really comfortable and superb quality”
Product is comfy but delivery did not arrive on arranged day.
“did not arrive on arranged day”
Second online purchase; consistently spot on experience.
“Spot on!”
Mattress great but communication about delivery was poor.
“better communication would have made it a better experience”
King size mattress was much softer than advertised and refund refused.
“this king size mattress arrived not as advertised”
Efficient service with good price and quality.
“Efficient, good price and quality.”
Product excellent and delivered earlier than expected.
“Excellent product, delivered earlier than expected, As it should be”
Topper improved comfort; relieved hip and back pain.
“perfect 10cm deep memory foam mattress topper”
King mattress prevents roll together and offers cloud-like comfort.
“this one is like sleeping on a cloud and no disturbance at all”
Polite local staff answered queries; quick delivery and comfortable mattress.
“I got through to an actual human being”
Mattresses provide very comfortable nights' sleep for reviewer and dogs.
“The mattresses are fabby a very comfortable nights sleep for me n my pooches”
Good price, quality product and superfast delivery.
“Great Price...Great Product....Superfast Delivery”
Second mattress purchase; great price, speedy delivery and service.
“Great price for a good quality mattress.”
Well packaged and manageable to lift alone.
“Came well packaged,needed help lifting it, but I was able to manage on my own.”
King mattress did not fit bed frame; reviewer had to adapt.
“doesn't fit the bed frame”
Correct size and comfortable but lacks elastic straps to secure it.
“no elastic straps to hold in place.”
Memory foam improved sleep; recommended to friends who purchased.
“I sleep better.”
Reviewer describes the product as great.
“Great product”
Could not return reduced-price item without paying £120 postage.
“Unable to return or exchange within 14 days without paying £120 postage fee as item was reduced.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Memory Foam Warehouse sells memory foam mattresses, mattress toppers, and memory foam pillows. It offers standard UK mattress sizes and a range of firmness options for different sleep preferences. Product pages include specifications, care guidance, and size details. Orders ship to UK addresses, with delivery scheduling information shown at checkout.