Reviews Analysed
21
We Collect & Analyse Reviews
Memory Foam Warehouse
Experiences & Reviews
Memory Foam Warehouse is a UK retailer specialising in memory foam mattresses, mattress toppers and related bedding. Products are sold via its website and through physical retail channels, with size options commonly listed from single to king. The company publishes product specifications, delivery options and a returns policy online, and customers can contact support by phone or email for pre‑purchase queries or order updates.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Mixed reports: several customers praise helpful staff and reliable service, while others report slow assistance, stock problems or difficult refunds.
Share
Mixed
11%
💰
Value for money
Predominantly positive: many reviewers cite good prices and perceived value; a minority report issues around reduced‑item returns or extra costs.
Share
Strong
8%
⚡
User experience
Mixed: many describe easy online shopping and quick delivery; some experienced poor in‑store help or had to chase delivery dates.
Share
Mixed
9%
🔧
Product quality
Mostly positive: the majority describe mattresses and toppers as comfortable and well made; isolated complaints cite sizing or firmness discrepancies.
Share
Strong
26%
📞
Communication
Mixed communication: several customers note prompt delivery and helpful responses, but others report missed delivery dates, misleading listings or unclear terms.
Share
Mixed
18%
⭐
Overall experience
Generally positive overall: most reviewers report satisfaction with comfort, delivery and service, though a minority report poor returns or misleading descriptions.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Excellent customer service
"Excellent customer service, I had to call because I wanted to check some details about the mattress I wanted to order. I got through to an actual huma..."
suzana
Trustpilot
Sep 30, 2025
Featured for: Clear positive on customer service
not as advertised
"this king size mattress arrived not as advertised, it is not a medium, its very soft and I demanded a refund but this company are hiding behind terms..."
incontinent man
Trustpilot
Sep 30, 2025
Featured for: Example of product and description complaint
Avoid sale or reduced price items
"Unable to return or exchange within 14 days with..."
Andrew
Trustpilot
Sep 30, 2025
Featured for: Highlights returns and reduced-price issue
So much better than trailing around the stores!
"Excellent product, delivered earl..."
Stephen Guest
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and positive product remark
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Amazing mattress
Really comfortable an...
M
MARK *
trustpilot.com
Sep 30, 2025
Superb mattress
Superb mattress, bought a Super king earlier in the year and loved it, so decided to buy a double for my daughter,...
M
Mrs Roberts
trustpilot.com
Sep 30, 2025
Great product
Great product , really comfy mattress, lost one star...
S
Sam Henton
trustpilot.com
Sep 30, 2025
Double mattress memory foam
2nd mattress bought online f...
M
Mark.
trustpilot.com
Sep 30, 2025
Great mattress bad comms
Great mattress, better communication would have made it a better exper...
i
incontinent man
trustpilot.com
Sep 30, 2025
not as advertised
this king size mattress arrived not as advertised, it is not a medium, its very soft and I demanded a refund but this company are hiding behind terms...
M
Margaret Nyland
trustpilot.com
Sep 30, 2025
Efficient
Efficient, good p...
S
Stephen Guest
trustpilot.com
Sep 30, 2025
So much better than trailing around the stores!
Excellent product, delivered earl...
P
Pauline Heard
trustpilot.com
Sep 30, 2025
So happy with my mattress topper
Easy shopping, quick delivery, vacuum packed for ease, but most importantly, perfect 10cm deep memory foam mattress t...
M
Michael Hallam
trustpilot.com
Sep 30, 2025
Best sleep ever
Great service fast delivery . I had mattresses from memory foam warehouse before always super service. Now I tied the other big names and the differen...
s
suzana
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, I had to call because I wanted to check some details about the mattress I wanted to order. I got through to an actual huma...
J
Jean Taylor
trustpilot.com
Sep 30, 2025
The mattresses are fabby a very…
The mattresses are fabby a very comfor...
M
Michelle Williams
trustpilot.com
Sep 30, 2025
Great Price...Great Product…
Great Price...Great Produ...
S
Sam Thorpe
trustpilot.com
Sep 30, 2025
Excellent service and mattress, again!
Our second mattress from here, and would HIGHLY RECOMMEND! Great price for a good quality mattress. Purchased this matt...
D
Damilola Okusolubo
trustpilot.com
Sep 30, 2025
Excellent
Perfect for me. Came well packaged,needed help...
G
Garry Haw
trustpilot.com
Sep 30, 2025
The only king size mattress ever bought…
The only king size mattress ever bought that doesn'...
B
Brenda
trustpilot.com
Sep 30, 2025
Nice and comfortable
Delivered promptly , size as stated and very comfortable. Just a small det...
K
Kezia Tobun
trustpilot.com
Sep 30, 2025
I enjoyed the memory foam and i sleep…
I enjoyed the memory foam and i sleep better. I hav...
A
Abayomi Fagbemi
trustpilot.com
Sep 30, 2025
Great product
...
A
Andrew
trustpilot.com
Sep 30, 2025
Avoid sale or reduced price items
Unable to return or exchange within 14 days with...
Conclusion
Reviews indicate Memory Foam Warehouse commonly delivers comfortable, well‑rated memory foam mattresses and toppers, with many customers praising price and delivery speed. However, there are recurring issues to note: occasional delivery or stock availability problems, a few instances of products not matching descriptions, and strict returns rules for reduced items. Before buying, check product specifications (size and firmness), confirm delivery windows, and review the returns policy—especially for sale items. Contact customer service to clarify availability or product details if you need reassurance before purchase.