Customers often praise the comfort, support, and competitive prices. Many also mention fast delivery and a straightforward ordering process. Some reviews describe missed deliveries, refunds not returned, and expensive return terms. Ratings split between many five-star endorsements and a smaller group of serious service complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Mattress as described, extremely comfortable and excellent delivery.
“Mattress as described.....love it.......”
Fantastic price with quick delivery and an excellent mattress.
“Fantastic price, quick efficient delivery”
Item never delivered and refund was not issued.
“Didn’t even turn up and I wasn’t issued a refund”
Could not return reduced-price item without paying £120 postage.
“Unable to return or exchange within 14 days without paying £120 postage fee as item was reduced.”
Many reviewers describe delivery as fast or on time, with smooth drop-offs. Others report repeated failed deliveries, late arrivals, and refunds that still weren’t resolved. A small number say the wrong item was later collected and replaced.
Many reviewers say the quality matches the price and call the products good value. Fast delivery often comes up alongside the favourable pricing. One review points to return costs for reduced-price items.
Repeat buyers mention easy ordering, quick delivery, and better sleep. Many recommend the products to friends and buy again. A few customers report practical fit or handling issues, such as a size mismatch or missing securing straps.
Reviewers regularly describe the mattresses and pillows as comfortable, supportive, and in line with the chosen firmness. Toppers are credited with easing pressure points and improving sleep. A small number report an item arriving softer than advertised and a refund being refused.
Several reviews mention weak or missing updates about delivery. Some customers say they struggled to get responses about late orders. Others praise polite local staff and the chance to speak with a real person.
Many customers describe very satisfying purchases and repeat buying driven by comfort and price. A separate cluster of reviews highlights major problems with delivery, refunds, and returns. Overall, product feedback stays strong, with clear risks around service and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
It was a bad day. I came home after seeing a commercial on TV about Memory Foam Warehouse and reading their website. I had high hopes when I walked into the store. The problem is that it took FOREVER for someone to assist me and then, the product I wanted wasn't even there! It's like a big scam or something. How can you promote your products through advertising and marketing if you don't have the stuff I want? I don’t like the level of ineptness the staff showed at the store. This should be a wake up call to provide items that you advertise on the media. But still I can’t recommend the store to other prospective buyers because the same disappointment may still await them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Memory Foam Warehouse sells memory foam mattresses, mattress toppers, and memory foam pillows. It offers standard UK mattress sizes and a range of firmness options for different sleep preferences. Product pages include specifications, care guidance, and size details. Orders ship to UK addresses, with delivery scheduling information shown at checkout.