Many customers say ordering online is simple, delivery updates are clear, and polite two-person teams bring the mattress in. Reviews often mention comfortable mattresses that eased aches and matched the description. Another group describes receiving the wrong item, being refused an exchange, and facing extra redelivery charges. Some reports also mention structural problems such as springs, sagging, and sharp parts.
Examples from available reviews (Aug 2020 – Mar 2026).
Delivery service was excellent and the mattress was great.
“Excellent delivery service and great mattress!”
Easy ordering, excellent communication and punctual delivery with a call ahead.
“Communication was excellent”
Sharp metal in mattress cut wife's arm; planning legal action.
“We will instead be taking legal action against the company.”
Wrong size delivered and company refused to exchange or collect the mattress.
“BEWARE no exchanges or returns if there is a problem”
Most reviews describe on-time, polite two-person deliveries, with staff placing the mattress in the chosen room. Some reviews report major failures, including wrong-size deliveries, refusal to collect or exchange items, and added redelivery fees. A smaller number mention repeated missed deliveries and disorganised fulfilment.
Many customers point to lower prices than high-street options and say the mattress felt like good value. Several reviewers say the value is strong when the delivery goes as expected and the product matches what was ordered. Fewer reviews say it felt poor value after early mattress problems or when returns came with high costs.
Most buyers find the website easy to use, checkout straightforward, and delivery-slot booking clear. Several mention proactive updates and a phone call shortly before arrival. A minority report missing delivery confirmations or long delays with no communication.
Many reviews describe mattresses as comfortable and supportive, with less back pain or better sleep. Multiple reports describe serious issues such as sagging, popping springs, hard lumps, and sharp parts showing through. These durability and safety complaints appear less often but describe severe problems.
Reviews often praise clear communication, tracking updates, and drivers calling before arrival. Several mention helpful customer-service contact when booking delivery or checking stock. Some customers report late deliveries with no prior contact and slow or unanswered email replies.
Feedback splits between many high-rated reviews praising fast delivery, comfort, and price, and several one-star reviews describing incorrect deliveries, refusal to sort returns, and product faults. The gap is clear: routine orders tend to finish smoothly, while a smaller group reports unresolved service or safety issues. Buyers therefore see either consistent delivery or serious breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery arrived a little later than stated but mattress was good.
“Arrived a bit later in the day than originally stated”
Delivery on time and mattress is very comfortable after many years.
“The mattress is SO comfortable”
Helpful delivery team carried the mattress straight to the bedroom.
“Helpful delivery guys straight to the bedroom”
Delivery service was excellent and the mattress was great.
“Excellent delivery service and great mattress!”
Ordering was straightforward with helpful delivery and a good mattress selection.
“the ordering process was very straightforward”
Good price, speedy delivery and a friendly delivery team.
“Good Price, speedy delivery and friendly delivery team”
Service was prompt and friendly.
“Prompt n friendly service”
Service excellent, but returns are tricky for wrong sizes.
“Returns are tricky.”
Ordering and delivery were smooth with constant updates and friendly staff.
“constantly updated throughout the process”
Website was easy to use, ordering simple and delivery fast.
“website was easy to use”
Good quality product that fits well and was delivered next day.
“Good quality product”
Service kept the customer informed and delivery was prompt; product exceeded expectations.
“Keeping me informed every step of the way”
Easy ordering, excellent communication and punctual delivery with a call ahead.
“Communication was excellent”
Much cheaper than a high-street alternative and mattress comfortable with fast delivery.
“offered a very similar mattress for less than 500”
Easy ordering and delivery within 48 hours with timing updates.
“delivered within 48 hours”
Quick delivery and a very comfortable mattress at a great price.
“such a comfy mattress for such a great price”
Product very good and staff were polite and helpful.
“Very good product and polite helpful staff”
Easy shopping and exactly what was wanted at a great price.
“Ease of shopping”
Mattress is firm, comfortable and was delivered next day.
“Mattress is firm and comfortable”
Very good product delivered as arranged with helpful polite delivery team.
“Delivered exactly how we arranged”
Mattress softened quickly and now offers very little support.
“The mattress has now become very soft and uncomfortable”
Delivery was on time as the reviewer states.
“Definitely on time”
Delivery man was slightly grumpy but delivered difficult stairs load.
“Slightly grumpy delivery man”
Good clear communication and timely delivery; mattress comfortable but heavy.
“Good clear communication from the moment of purchase”
Mattress arrived in very good condition.
“very good condition”
Website was easy to navigate and ordering was simple.
“Easy website to navigate easy to order”
Ordering was quick and delivery was fast.
“Quick and easy to order and fast delivery”
Mattress is comfortable and produced the best sleep in years.
“had a best sleep in years”
Driver phoned before arrival and mattress delivered improved sleep.
“Never slept better!”
Mattress perfect and service described as immaculate with polite delivery.
“Mattress is perfect”
Order and delivery were exemplary, limited sleep experience so far.
“Order and delivery were exemplary”
Service was prompt and timely.
“Prompt service”
Customer service helped with stock and booking, then phoned before arrival.
“got a call 15mins before”
Order process was faultless and mattress relieved back ache.
“Good night's sleep and zero back ache”
Good prices and very fast delivery, even for non-standard item.
“Good prices and super quick delivery”
Mattress comfortable with mixed temperature effects and highly recommended.
“Mattress is perfect.”
Service was described as amazing by the reviewer.
“Amazing great service”
Good product range, excellent prices and easy delivery.
“Good range, excellent prices, easy delivery.”
Delivery was on time and staff were very helpful.
“On time and on arrival very helpful”
Ordering was simple and delivery arrived in the chosen time slot.
“Ordering was simple”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MattressNextDay is a UK online retailer selling mattresses and bedding. The website shows a range of mattresses and related products, with size and material details for each model. Customers order through the site and choose delivery options at checkout. Product pages usually list firmness, build, and dimensions to help shoppers choose. Support is available by online contact form and phone for pre-sales questions and delivery queries.