Many customers say ordering online is simple, delivery updates are clear, and polite two-person teams bring the mattress in. Reviews often mention comfortable mattresses that eased aches and matched the description. Another group describes receiving the wrong item, being refused an exchange, and facing extra redelivery charges. Some reports also mention structural problems such as springs, sagging, and sharp parts.
Examples from available reviews (Aug 2020 – Mar 2026).
Delivery service was excellent and the mattress was great.
“Excellent delivery service and great mattress!”
Easy ordering, excellent communication and punctual delivery with a call ahead.
“Communication was excellent”
Sharp metal in mattress cut wife's arm; planning legal action.
“We will instead be taking legal action against the company.”
Wrong size delivered and company refused to exchange or collect the mattress.
“BEWARE no exchanges or returns if there is a problem”
Most reviews describe on-time, polite two-person deliveries, with staff placing the mattress in the chosen room. Some reviews report major failures, including wrong-size deliveries, refusal to collect or exchange items, and added redelivery fees. A smaller number mention repeated missed deliveries and disorganised fulfilment.
Many customers point to lower prices than high-street options and say the mattress felt like good value. Several reviewers say the value is strong when the delivery goes as expected and the product matches what was ordered. Fewer reviews say it felt poor value after early mattress problems or when returns came with high costs.
Most buyers find the website easy to use, checkout straightforward, and delivery-slot booking clear. Several mention proactive updates and a phone call shortly before arrival. A minority report missing delivery confirmations or long delays with no communication.
Many reviews describe mattresses as comfortable and supportive, with less back pain or better sleep. Multiple reports describe serious issues such as sagging, popping springs, hard lumps, and sharp parts showing through. These durability and safety complaints appear less often but describe severe problems.
Reviews often praise clear communication, tracking updates, and drivers calling before arrival. Several mention helpful customer-service contact when booking delivery or checking stock. Some customers report late deliveries with no prior contact and slow or unanswered email replies.
Feedback splits between many high-rated reviews praising fast delivery, comfort, and price, and several one-star reviews describing incorrect deliveries, refusal to sort returns, and product faults. The gap is clear: routine orders tend to finish smoothly, while a smaller group reports unresolved service or safety issues. Buyers therefore see either consistent delivery or serious breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company refused an exchange and mattress was not as advertised.
“the mattress is not what was advertised at all!”
Delivery was delayed by an additional two weeks without prior contact.
“it was going to be an additional 2 weeks before deliver will take place.”
Springs popped through after just over three months and service was poor.
“spring coils popping through”
Mattress sagged after ten months and company ignored emails for weeks.
“After 10 months mattress sagged”
Incorrect delivery due to unhandled address change and charged for redelivery.
“charged me £30 to redeliver the mattress”
Wrong size delivered and company refused to exchange or collect the mattress.
“BEWARE no exchanges or returns if there is a problem”
I recently purchased a mattress from MattressNextDay and had a great experience. Their website was easy to navigate, allowing me to filter through the large range of mattresses available to find one that fit my budget and preferences. I was impressed with their selection of leading brands and found exactly what I needed at an affordable price.
The checkout process was simple, and delivery was free with next-day options available. The delivery team arrived right on time and were incredibly professional, setting up my new mattress quickly while being respectful of my home.
After sleeping on my new purchase for several nights, I can confidently say that it exceeded my expectations in terms of both comfort and quality. My overall experience with MattressNextDay has been fantastic from start to finish, offering speedy service without compromising quality.
Overall, if you're looking for a high-quality mattress that won't break the bank or compromise on comfort, then MattressNextDay is definitely the place to go
Chaotic delivery, wrong address and a mattress of the incorrect size arrived.
“90cm x 190cm”
Reviewer found good quality mattresses in different varieties for comfortable sleep.
“good quality mattress”
Repeated delivery failures and rude customer service left reviewer without a mattress.
“We were sleeping on the floor while waiting for the mattress.”
Expensive mattress developed spring issues and replacement suffered same fault.
“the mattress springs could be felt”
Mattress was misdescribed, too soft, and customer service unhelpful.
“I felt cheated as soon as I saw this”
Bought quick-delivery items but still no mattress and poor customer service.
“I haven't even received a delivery confirmation yet”
Received a different-coloured mattress and customer service refused help.
“it was entirely white.”
Ordered a soft mattress but received an extremely firm one and costly returns.
“This is the firmest mattress i have ever came across.”
Fast, polite service and a comfortable, good-value mattress delivered promptly.
“Amazing from start to end...”
Received a used mattress, had to pay £93 to return it, poor service.
“IT COST ME £93!”
Sharp metal in mattress cut wife's arm; planning legal action.
“We will instead be taking legal action against the company.”
Easy ordering, prompt free delivery and courteous two-man courier team.
“Ordering and paying was really easy.”
Mattress developed a hard lump and customer service dismissed complaints.
“it's got a hard lump through the middle”
Entire process was excellent from start to finish.
“The whole process was excellent from start to finish”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MattressNextDay is a UK online retailer selling mattresses and bedding. The website shows a range of mattresses and related products, with size and material details for each model. Customers order through the site and choose delivery options at checkout. Product pages usually list firmness, build, and dimensions to help shoppers choose. Support is available by online contact form and phone for pre-sales questions and delivery queries.