Review content shows a pattern of prompt, well-handled deliveries and straightforward online ordering, with many buyers reporting improved sleep and comfortable mattresses. Several reviewers praise clear delivery updates and helpful calls shortly before arrival. However, there is at least one detailed report of a mattress losing expected firmness and concerns about a previously undisclosed exchange fee. Prospective buyers should read the returns and exchange policy closely and check optional delivery services (such as paid upstairs carry) before purchase. When researching MattressNextDay, focus on delivery options, warranty/guarantee terms and user comments about long-term mattress support.
Examples from available reviews (Aug 2020 – Feb 2026).
I had a great end-to-end experience with easy ordering and prompt delivery.
“it exceeded my expectations in terms of both comfort and quality.”
Mattress softened quickly and now offers very little support.
“The mattress has now become very soft and uncomfortable”
Good clear communication and timely delivery; mattress comfortable but heavy.
“Good clear communication from the moment of purchase”
Customer service helped with stock and booking, then phoned before arrival.
“got a call 15mins before”
Reviewers consistently cite fast, punctual deliveries and professional delivery teams. Few isolated comments about staff manner, but most report reliable setup and timing.
Several shoppers mention good prices and affordable options; one detailed complaint raises concerns about an unexpected exchange fee and reduced mattress support.
Customers commonly describe an easy-to-use website, straightforward ordering and booking of delivery slots, and clear payment flows or booking links.
Many reviews report comfortable, well-made mattresses and improved sleep; one reviewer describes early softening and lack of expected firmness after weeks.
Buyers frequently note helpful notifications, delivery time calls and booking emails/texts. One review flags lack of clarity about an exchange fee at purchase.
Most reviewers give an overall positive verdict, citing smooth order-to-delivery experiences and improved sleep; a minority report product and returns issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company refused an exchange and mattress was not as advertised.
“the mattress is not what was advertised at all!”
Delivery was delayed by an additional two weeks without prior contact.
“it was going to be an additional 2 weeks before deliver will take place.”
Springs popped through after just over three months and service was poor.
“spring coils popping through”
Mattress sagged after ten months and company ignored emails for weeks.
“After 10 months mattress sagged”
Incorrect delivery due to unhandled address change and charged for redelivery.
“charged me £30 to redeliver the mattress”
Wrong size delivered and company refused to exchange or collect the mattress.
“BEWARE no exchanges or returns if there is a problem”
I recently purchased a mattress from MattressNextDay and had a great experience. Their website was easy to navigate, allowing me to filter through the large range of mattresses available to find one that fit my budget and preferences. I was impressed with their selection of leading brands and found exactly what I needed at an affordable price.
The checkout process was simple, and delivery was free with next-day options available. The delivery team arrived right on time and were incredibly professional, setting up my new mattress quickly while being respectful of my home.
After sleeping on my new purchase for several nights, I can confidently say that it exceeded my expectations in terms of both comfort and quality. My overall experience with MattressNextDay has been fantastic from start to finish, offering speedy service without compromising quality.
Overall, if you're looking for a high-quality mattress that won't break the bank or compromise on comfort, then MattressNextDay is definitely the place to go
Chaotic delivery, wrong address and a mattress of the incorrect size arrived.
“90cm x 190cm”
Reviewer found good quality mattresses in different varieties for comfortable sleep.
“good quality mattress”
Repeated delivery failures and rude customer service left reviewer without a mattress.
“We were sleeping on the floor while waiting for the mattress.”
Expensive mattress developed spring issues and replacement suffered same fault.
“the mattress springs could be felt”
Mattress was misdescribed, too soft, and customer service unhelpful.
“I felt cheated as soon as I saw this”
Bought quick-delivery items but still no mattress and poor customer service.
“I haven't even received a delivery confirmation yet”
Received a different-coloured mattress and customer service refused help.
“it was entirely white.”
Ordered a soft mattress but received an extremely firm one and costly returns.
“This is the firmest mattress i have ever came across.”
Fast, polite service and a comfortable, good-value mattress delivered promptly.
“Amazing from start to end...”
Received a used mattress, had to pay £93 to return it, poor service.
“IT COST ME £93!”
Sharp metal in mattress cut wife's arm; planning legal action.
“We will instead be taking legal action against the company.”
Easy ordering, prompt free delivery and courteous two-man courier team.
“Ordering and paying was really easy.”
Mattress developed a hard lump and customer service dismissed complaints.
“it's got a hard lump through the middle”
Entire process was excellent from start to finish.
“The whole process was excellent from start to finish”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MattressNextDay is an online mattress retailer serving UK consumers. It specialises in selling mattresses and related sleep products through a web storefront, with options across different price points and brands. Consumers searching reviews typically look for delivery speed, product comfort and return policies when evaluating this type of retailer.