Reviewers most often praise Masdings for fast fulfilment, helpful staff and competitive sale prices, with frequent mentions of next‑day or same‑day dispatch. Product quality is commonly reported as good, though a minority encountered damaged or poor items and needed refunds. Communication experiences vary: some customers received prompt, helpful phone or message responses, while others report dismissed complaints and rude agents. If you plan to buy, check the returns and delivery policy, retain order and delivery evidence, and consider click‑and‑collect or using tracked delivery for higher‑value items to reduce risk.
Examples from available reviews (Sep 2022 – Feb 2026).
Shopper praised Masdings' selection, quality, delivery and helpful customer service.
“the quality of the products I received was exceptional”
Ordered trainers not delivered; company blamed neighbour and provided poor service.
“Worst customer service ever!”
Returned marked shoes but was denied refund; later refunded after bank intervention.
“What a shambles of a company”
Contacted Masdings about wrong size; they cancelled and refunded promptly.
“they cancelled & refunded my first order.”
Most reviewers highlight fast fulfilment, quick collections and helpful in‑store staff. A small share report delivery failures or unsatisfactory post‑sale support.
Many customers report competitive pricing, sale bargains and occasional better-than-direct prices. Price concerns are uncommon in the sample.
Website navigation, ordering and click‑and‑collect are frequently described as straightforward; several shoppers note speedy fulfilment as part of the user journey.
Several reviewers praise fabric, fit and overall quality; a small number report received items as poor or damaged, prompting returns and disputes.
Communication is divided: some customers cite prompt, helpful phone and message responses, while others report dismissed complaints and rude or unhelpful agents.
Most reviewers describe a positive end-to-end experience (ordering, delivery, product); a minority experienced unresolved delivery or refund issues that affected their final view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
First-time buyer impressed by quick delivery and well-packaged order.
“so quick to deliver, packaged so well.”
Contacted Masdings about wrong size; they cancelled and refunded promptly.
“they cancelled & refunded my first order.”
Great service with timely delivery and a great price.
“Great service, delivered in good time”
As a customer of Masdings, I am thoroughly impressed with the selection of designer clothing, footwear and accessories available for men and women. The ease of navigation on their website makes shopping an enjoyable experience where you can easily find what you are looking for amidst their vast collection.
What really caught my attention was the free UK delivery available on full priced items over £125, which is both generous and convenient. Furthermore, the quality of the products I received was exceptional - from the fabrics used to create them to their overall design.
I also must commend Masdings' customer service team as they were incredibly helpful in answering any questions I had about sizing or product details. Their prompt responses made me feel assured that I made the right purchase decisions.
Overall, my experience at Masdings has been nothing short of amazing. Their dedication to delivering high-quality designer clothing coupled with excellent customer service makes them stand out amongst competitors within this industry.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Masdings is a UK retailer specialising in designer clothing, footwear and accessories for men and women. The business operates an e-commerce website alongside physical retail premises and offers standard delivery and collection options, seasonal promotions and branded product ranges. This profile is intended to help consumers quickly understand what Masdings sells and what reviewers often discuss when evaluating the company.