Reviewers most often praise Masdings for fast fulfilment, helpful staff and competitive sale prices, with frequent mentions of next‑day or same‑day dispatch. Product quality is commonly reported as good, though a minority encountered damaged or poor items and needed refunds. Communication experiences vary: some customers received prompt, helpful phone or message responses, while others report dismissed complaints and rude agents. If you plan to buy, check the returns and delivery policy, retain order and delivery evidence, and consider click‑and‑collect or using tracked delivery for higher‑value items to reduce risk.
Examples from available reviews (Sep 2022 – Feb 2026).
Shopper praised Masdings' selection, quality, delivery and helpful customer service.
“the quality of the products I received was exceptional”
Ordered trainers not delivered; company blamed neighbour and provided poor service.
“Worst customer service ever!”
Returned marked shoes but was denied refund; later refunded after bank intervention.
“What a shambles of a company”
Contacted Masdings about wrong size; they cancelled and refunded promptly.
“they cancelled & refunded my first order.”
Most reviewers highlight fast fulfilment, quick collections and helpful in‑store staff. A small share report delivery failures or unsatisfactory post‑sale support.
Many customers report competitive pricing, sale bargains and occasional better-than-direct prices. Price concerns are uncommon in the sample.
Website navigation, ordering and click‑and‑collect are frequently described as straightforward; several shoppers note speedy fulfilment as part of the user journey.
Several reviewers praise fabric, fit and overall quality; a small number report received items as poor or damaged, prompting returns and disputes.
Communication is divided: some customers cite prompt, helpful phone and message responses, while others report dismissed complaints and rude or unhelpful agents.
Most reviewers describe a positive end-to-end experience (ordering, delivery, product); a minority experienced unresolved delivery or refund issues that affected their final view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Fast delivery, great item and easy website shopping experience.
“great website”
Found trainers I'd been looking for; delivered in double quick time.
“delivered in double quick time.. great service!”
Very fast delivery and quality clothing; hassle-free experience overall.
“hassle free experience.”
Excellent service and quality clothing.
“Excellent service quality clothing”
Very good service and quick delivery.
“Very good service and quick delivery.”
Reviewer would recommend the company to family and friends.
“I would recommend to family and friends ❤️”
Great selection with competitive prices, speedy delivery and good communication.
“Great selection at really competitive prices.”
Delighted with jacket; great price, well packaged and fast delivery.
“well packaged with fast delivery”
Speedy service; boots as described and at a brilliant price.
“Great speedy service.”
Very happy; purchase had excellent value and quality with efficient delivery.
“excellent value and quality.”
Fast delivery and good price but top arrived with three marks.
“top has come with 3 little marks on the back of it”
Service speed, product quality and price were very good and unbeatable.
“speed of service quality of product very good price overall unbeatable.”
Quick delivery and excellent product; reviewer would thoroughly recommend.
“Would thoroughly recommend.”
Good service and item as described.
“Good service, item as described”
Excellent product with speedy delivery and a very good service overall.
“Altogether a very good service.”
Excellent service from initial order through to receiving the item.
“Excellent service from intial order to recieving the item.”
Nice shirt with nice material, look and quality.
“Nice shirt Nice material Nice look and quality”
Company sold damaged items and resisted refunding buyers.
“selling items which are damaged goods.”
Excellent retailer with fast delivery, great communication and sale price.
“great communication”
Great Ted Baker shirt with good quality; will definitely use again.
“Great shirt from Ted baker good quality”
First purchase; quick confirmations and delivery, reviewer couldn't fault service.
“in minutes I had a confirmation, with another”
Great customer service, prompt delivery and good price for jeans.
“Great customer service from start to finish”
Excellent items and service; would highly recommend and shop again.
“Excellent items & service from Masdings”
Ordered Monday, collected Tuesday; prompt service and good quality.
“Great service.”
Ordered late, collected next day; brilliant service and recommended.
“Brilliant service.”
Ordered online; good collection service and great price.
“great service on collection”
First online order shipped same day; would highly recommend.
“Quick delivery and was shipped the same day as I ordered!”
Found them via eBay; website better and delivery was very fast.
“Shipped & arrived very fast.”
Bought clothing for sons; items were great quality and service.
“Great quality and great service from Masdings.”
Fast delivery and great service, though promotional code wasn't received.
“Great price and great service.”
Item sent for refund; complaint dismissed and customer service non-existent.
“Disgusting customer service...non existent.”
Helpful staff and large product range; nothing was too much trouble.
“Great shop really helpful staff”
Ordered trainers not delivered; company blamed neighbour and provided poor service.
“Worst customer service ever!”
Designer shirt arrived promptly with excellent quality and lower price.
“The shirt arrived promptly and the quality was excellent.”
Timberland shoes arrived within 48 hours; competitive price and good service.
“they arrived within 48 hours.”
First order arrived quickly and was a really good deal.
“order came quickly and it was a really good deal.”
Ordered jeans and received next working day; great service.
“delivered next working day!”
Returned marked shoes but was denied refund; later refunded after bank intervention.
“What a shambles of a company”
Good quality product at a bargain price with excellent delivery and communication.
“Good quality product at a bargin price”
Phoned to discuss; staff very helpful and delivery was very fast.
“they were very helpful.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Masdings is a UK retailer specialising in designer clothing, footwear and accessories for men and women. The business operates an e-commerce website alongside physical retail premises and offers standard delivery and collection options, seasonal promotions and branded product ranges. This profile is intended to help consumers quickly understand what Masdings sells and what reviewers often discuss when evaluating the company.