Reviews Analysed
21
We Collect & Analyse Reviews
Masdings
Experiences & Reviews
Masdings is a UK retailer specialising in designer clothing, footwear and accessories for men and women. The business operates an e-commerce website alongside physical retail premises and offers standard delivery and collection options, seasonal promotions and branded product ranges. This profile is intended to help consumers quickly understand what Masdings sells and what reviewers often discuss when evaluating the company.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers highlight fast fulfilment, quick collections and helpful in‑store staff. A small share report delivery failures or unsatisfactory post‑sale support.
Share
Strong
26%
💰
Value for money
Many customers report competitive pricing, sale bargains and occasional better-than-direct prices. Price concerns are uncommon in the sample.
Share
Mixed
13%
⚡
User experience
Website navigation, ordering and click‑and‑collect are frequently described as straightforward; several shoppers note speedy fulfilment as part of the user journey.
Share
Mixed
12%
🔧
Product quality
Several reviewers praise fabric, fit and overall quality; a small number report received items as poor or damaged, prompting returns and disputes.
Share
Mixed
13%
📞
Communication
Communication is divided: some customers cite prompt, helpful phone and message responses, while others report dismissed complaints and rude or unhelpful agents.
Share
Mixed
10%
⭐
Overall experience
Most reviewers describe a positive end-to-end experience (ordering, delivery, product); a minority experienced unresolved delivery or refund issues that affected their final view.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
An Unforgettable Experience Shopping At Masdings!
"As a customer of Masdings, I am thoroughly impressed with the selection of designer clothing, footwear and accessories available for men and women. The ease of navigation on their website makes shopping an enjoyable experience where you can easily find what you are looking for amidst their vast collection. What really caught my attention was the free UK delivery available on full priced items over £125, which is both generous and convenient. Furthermore, the quality of the products I received was exceptional - from the fabrics used to create them to their overall design. I also must commend Masdings' customer service team as they were incredibly helpful in answering any questions I had about sizing or product details. Their prompt responses made me feel assured that I made the right purchase decisions. Overall, my experience at Masdings has been nothing short of amazing. Their dedication to delivering high-quality designer clothing coupled with excellent customer service makes them stand out amongst competitors within this industry."
Eda
Collected.reviews
Sep 26, 2022
Featured for: detailed positive review across themes
AVOID AT ALL COSTS!
"I have ordered 4 pairs of trainers, they have not been delivered. Masdings is claiming they were delivered to the neighbour but the delivery photo sho..."
Rokas
Trustpilot
Sep 30, 2025
Featured for: severe delivery and service failure
Have had the worse experience
"Have had the worse experience, after receiving a pair of marked suede clog shoes I returned them without even thinking there would be an issue! Only t..."
Angela Harrison
Trustpilot
Sep 30, 2025
Featured for: return/refund dispute and escalation
Brilliant Customer Service
"I purchased a shirt on Masdings unfortunately when I purchased this shirt the conformation which thankfully came through straight away stated that the..."
CATHERINE Macintosh
Trustpilot
Sep 30, 2025
Featured for: example of good communication resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Philip Adwick
trustpilot.com
Sep 30, 2025
Great Service as always
Ordered polo shirt Monday, collected Tuesday. Great service. Polo shirt great quality at a great...
J
John Roberts
trustpilot.com
Sep 30, 2025
Ordered online at 11pm on Tuesday…
Ordered online at 11pm on Tuesday evening. Picked up my Overshirt at midday from the shop...
M
Michael
trustpilot.com
Sep 30, 2025
Ordered online great service on…
Ordered online great service o...
B
Ben Tew
trustpilot.com
Sep 30, 2025
Masdings is highly recommended!
Hadn’t shopped online at Masdings previously but the website is full of great clothing and accessories....
R
Ronnie R
trustpilot.com
Sep 30, 2025
Great experience!
I discovered them on ebay, liked them. Glad I checked out their website which is even better...
K
Karen
trustpilot.com
Sep 30, 2025
Polo shirts, t-shirts and trainers
Ordered polo shirts, t-shirts and trainers for my sons for Christm...
A
Andrew
trustpilot.com
Sep 30, 2025
Great price and great service
Great price and great service. Ordered sunday afternoon and shirt delivered today mon30th december. Spot on service. Ps...
C
CR
trustpilot.com
Sep 30, 2025
Poor quality item
Poor quality item. Sent for refund. Complaint dismissed....
M
Mr Ian Taylor
trustpilot.com
Sep 30, 2025
Great shop really helpful staff
Great shop really helpful staff large range of great...
R
Rokas
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS!
I have ordered 4 pairs of trainers, they have not been delivered. Masdings is claiming they were delivered to the neighbour but the delivery photo sho...
N
NDP
trustpilot.com
Sep 30, 2025
Designer Shirt
Ordered a designer shirt through Masdings. The shirt arrived promptly and the quality was excellent. The price...
J
John
trustpilot.com
Sep 30, 2025
Prompt Delivery
I ordered a pair of Timberland boat shoes and they arrived within 48 hours...
G
Gareth
trustpilot.com
Sep 30, 2025
First order - impressed
Ordered a couple of T-shirts. First time I've ordered with...
E
Emanuele
trustpilot.com
Sep 30, 2025
Great service
Great service! I ordered a pair of Jeans and it...
A
Angela Harrison
trustpilot.com
Sep 30, 2025
Have had the worse experience
Have had the worse experience, after receiving a pair of marked suede clog shoes I returned them without even thinking there would be an issue! Only t...
C
Charles Yalden
trustpilot.com
Sep 30, 2025
Good quality product at a bargin price
Good quality product at a bargin price,...
A
Anthony Synott
trustpilot.com
Sep 30, 2025
Bargain price on a jacket
Bargain price on a jacket. Phoned on Friday afternoon to discuss and they were very...
G
Gigi
trustpilot.com
Sep 30, 2025
Start to finish -impressive
Start to finish -impressed :-) Was a little iffy as had never shopped here before, but blimey, so quick to...
C
CATHERINE Macintosh
trustpilot.com
Sep 30, 2025
Brilliant Customer Service
I purchased a shirt on Masdings unfortunately when I purchased this shirt the conformation which thankfully came through straight away stated that the...
C
Charles Bettison
trustpilot.com
Sep 30, 2025
Great service
Great service, delivered in good...
Conclusion
Reviewers most often praise Masdings for fast fulfilment, helpful staff and competitive sale prices, with frequent mentions of next‑day or same‑day dispatch. Product quality is commonly reported as good, though a minority encountered damaged or poor items and needed refunds. Communication experiences vary: some customers received prompt, helpful phone or message responses, while others report dismissed complaints and rude agents. If you plan to buy, check the returns and delivery policy, retain order and delivery evidence, and consider click‑and‑collect or using tracked delivery for higher‑value items to reduce risk.