Customers often praise quick delivery, clear product details, and competitive prices. Many mention helpful staff and fast order confirmations. Some complain that items arrived damaged or marked. Fewer reviews describe refund or delivery disputes that were not resolved.
Examples from available reviews (Sep 2022 – Mar 2026).
Found trainers I'd been looking for; delivered in double quick time.
“delivered in double quick time.. great service!”
Great selection with competitive prices, speedy delivery and good communication.
“Great selection at really competitive prices.”
Company sold damaged items and resisted refunding buyers.
“selling items which are damaged goods.”
Item sent for refund; complaint dismissed and customer service non-existent.
“Disgusting customer service...non existent.”
Reviews often mention quick fulfilment, with same-day or next-day dispatch. Several also point to store collection and helpful shop staff. A few accounts describe missing deliveries and poor handling of returns.
Buyers frequently highlight competitive prices and deals on clothing and footwear. Many link good value to low prices plus quick delivery. Comments about poor value appear only rarely.
Customers describe the website as easy to use, with a simple checkout. First-time buyers mention clear confirmations and well-packaged orders. Some reviewers report delays or confusion when trying to sort out order issues.
Most comments say items match their descriptions and feel good quality. Several reviewers praise the material and fit of shirts and shoes. A minority report products arriving damaged or with marks on the fabric.
Reviewers say order confirmations and dispatch messages arrive quickly and read clearly. Some note helpful phone support and timely updates for collection. Specific complaints focus on unresponsive or unhelpful communication when disputes are being handled.
Many high-rated purchases centre on speed and price. The strongest negative reviews focus on refunds, damaged items, and unsatisfactory follow-up. This creates a clear split between happy customers and those dealing with disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Fast delivery, great item and easy website shopping experience.
“great website”
Found trainers I'd been looking for; delivered in double quick time.
“delivered in double quick time.. great service!”
Very fast delivery and quality clothing; hassle-free experience overall.
“hassle free experience.”
Excellent service and quality clothing.
“Excellent service quality clothing”
Very good service and quick delivery.
“Very good service and quick delivery.”
Reviewer would recommend the company to family and friends.
“I would recommend to family and friends ❤️”
Great selection with competitive prices, speedy delivery and good communication.
“Great selection at really competitive prices.”
Delighted with jacket; great price, well packaged and fast delivery.
“well packaged with fast delivery”
Speedy service; boots as described and at a brilliant price.
“Great speedy service.”
Very happy; purchase had excellent value and quality with efficient delivery.
“excellent value and quality.”
Fast delivery and good price but top arrived with three marks.
“top has come with 3 little marks on the back of it”
Service speed, product quality and price were very good and unbeatable.
“speed of service quality of product very good price overall unbeatable.”
Quick delivery and excellent product; reviewer would thoroughly recommend.
“Would thoroughly recommend.”
Good service and item as described.
“Good service, item as described”
Excellent product with speedy delivery and a very good service overall.
“Altogether a very good service.”
Excellent service from initial order through to receiving the item.
“Excellent service from intial order to recieving the item.”
Nice shirt with nice material, look and quality.
“Nice shirt Nice material Nice look and quality”
Company sold damaged items and resisted refunding buyers.
“selling items which are damaged goods.”
Excellent retailer with fast delivery, great communication and sale price.
“great communication”
Great Ted Baker shirt with good quality; will definitely use again.
“Great shirt from Ted baker good quality”
First purchase; quick confirmations and delivery, reviewer couldn't fault service.
“in minutes I had a confirmation, with another”
Great customer service, prompt delivery and good price for jeans.
“Great customer service from start to finish”
Excellent items and service; would highly recommend and shop again.
“Excellent items & service from Masdings”
Ordered Monday, collected Tuesday; prompt service and good quality.
“Great service.”
Ordered late, collected next day; brilliant service and recommended.
“Brilliant service.”
Ordered online; good collection service and great price.
“great service on collection”
First online order shipped same day; would highly recommend.
“Quick delivery and was shipped the same day as I ordered!”
Found them via eBay; website better and delivery was very fast.
“Shipped & arrived very fast.”
Bought clothing for sons; items were great quality and service.
“Great quality and great service from Masdings.”
Fast delivery and great service, though promotional code wasn't received.
“Great price and great service.”
Item sent for refund; complaint dismissed and customer service non-existent.
“Disgusting customer service...non existent.”
Helpful staff and large product range; nothing was too much trouble.
“Great shop really helpful staff”
Ordered trainers not delivered; company blamed neighbour and provided poor service.
“Worst customer service ever!”
Designer shirt arrived promptly with excellent quality and lower price.
“The shirt arrived promptly and the quality was excellent.”
Timberland shoes arrived within 48 hours; competitive price and good service.
“they arrived within 48 hours.”
First order arrived quickly and was a really good deal.
“order came quickly and it was a really good deal.”
Ordered jeans and received next working day; great service.
“delivered next working day!”
Returned marked shoes but was denied refund; later refunded after bank intervention.
“What a shambles of a company”
Good quality product at a bargain price with excellent delivery and communication.
“Good quality product at a bargin price”
Phoned to discuss; staff very helpful and delivery was very fast.
“they were very helpful.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Masdings is a UK retailer that sells clothing, footwear, and accessories. It runs an online shop with product listings, images, size details, and prices. Customers can order for home delivery or choose store collection. The site takes online payments and sends order confirmations and dispatch updates. Masdings offers customer support by phone and email for order questions and returns.