Reviewers often mention fast postage and sharp prices, along with product pages that match what arrives. Many also praise solid packaging and an easy ordering process. Some buyers say toys arrived faulty or damaged, and that returns or delivery mistakes were not fixed.
Examples from available reviews (Sep 2019 – Mar 2026).
Excellent customer service, great price and on-time delivery.
“Customer Service excellent.”
Item marked delivered to wrong address and issue remains unresolved.
“Delivered to wrong address.”
Received faulty toy and customer service refused to accept it as faulty.
“Sent a toy that dosnt work.”
Much cheaper than other retailers with super fast delivery.
“Absolutely amazing and half the price to other retailers ☺️ super fast delivery too”
Several reviews describe phone and email support as helpful and quick to sort out order queries. Others report missed emails, rejected fault claims, and incorrect orders that then needed returning. These problems come up often enough to dent trust in reliability.
Reviewers repeatedly point to prices lower than other retailers, especially for hard-to-find items. They link the value to the broad range and, at times, cheaper shipping. A few comments connect the lower prices with cosmetic marks on boxed models.
Customers describe the website as clear and the ordering process as simple, with quick checkout. Many mention dispatch emails and tracked delivery updates. A small number flag product photos as misleading, though this comes up rarely.
Most buyers say items arrive as described and in good enough condition to give as gifts. A few report faulty electronics, cracked blisters, or damage on arrival. These issues do repeat, but less often than accounts of items arriving in good condition.
Many reviewers mention timely dispatch updates and quick postage confirmations. Some say messages went unanswered or delivery errors were left unresolved. Complaints about photo accuracy are uncommon but do appear.
Reviews split between many high-satisfaction accounts around price, speed, and packaging, and a smaller set describing major service or product problems. Positive comments highlight smooth ordering and fast fulfilment. Negative ones focus on unresolved faults, return costs, or deliveries sent to the wrong address.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (23) · Reviews (1) · Quotes shortened · As of: March 2026
Mermaid Barbie arrived with a faulty flashing button; only partial refund offered.
“the item had a faulty flashing button.”
Great service and items arrived new, clean and wrapped as stated.
“all came as they said new clean and wrapped”
Quick service and grandson loved the mashems; will order again.
“my grandson loves mashems, didn't disappoint”
Very fast delivery; reviewer expresses thanks.
“Very fast delivery thank you”
Received damaged items and customer service failed to reply to multiple emails.
“no one ever replies.”
Items arrived in excellent condition with very helpful, efficient service.
“very helpful customer service”
Really fast shipping and well packaged; everything was perfect.
“really fast shipping and well packaged”
Order processing errors resulted in multiple charges and costly returns.
“I HAD TO PAY TO RETURN THE EXTRA TWO ITEMS......”
Found a rare toy for my son with good price and delivery.
“Found an old toy that my son was desperate for”
Maqio posted the order very quickly and it arrived in two days.
“Maqio was very very quick to post my order”
Ordering was simple and products arrived as described and on time.
“ordering process simple”
Very pleased with the Monopoly game and swift order execution.
“very pleased with the game”
Offers very good prices but models often have cracked blisters.
“many times the models have flaws like cracked blisters.”
Delighted with Ben & Holly dolls, quick delivery and would recommend.
“Delighted with my order of Ben & Holly dolls”
Items arrived well packaged and at a great price.
“Items arrived well packaged and great price”
Received an excellent item and would recommend it.
“Excellent item ,would recommend!”
Items received in a well packed box; great overall experience.
“Recieved the items in well packed box.”
Delivered within two days, well packaged and a great product.
“Delivered within 2 days.”
Customer service was very helpful, quick, and ensured no duplicate items.
“Phenomenal Service from Maqio!”
First-time buyer found reasonable prices, good communication and fast dispatch.
“Good communication, fast dispatch & items safely packed.”
Quick despatch, well packaged and offered at a good price.
“Quick despatch. Well packaged and a good price. Thanks”
Small order arrived quickly and cheaply with pleasing quality.
“delivered the following Wednesday, far more quickly and cheaply than any other supplier.”
Found a hard-to-get toy at a good price and quick delivery.
“Couldn’t get the toy I was after anywhere else.”
Very quick delivery with dispatch updates and reasonable pricing.
“kept up to date with dispatch details ect.”
Excellent customer service, great price and on-time delivery.
“Customer Service excellent.”
Item marked delivered to wrong address and issue remains unresolved.
“Delivered to wrong address.”
Good price, quick arrival and well packaged; fully satisfied.
“Good price, arrived quickly and was well packaged.”
Stegosaurus arrived very quickly and in perfect condition for a present.
“it's come in perfect condition as it's for a birthday present.”
Good price and great delivery; reviewer said thank you.
“Good price, great delivery, thank you :)”
Excellent fast delivery and all products were as described.
“Excellent fast delivery and all products as described and all delivered.”
Smooth, easy order and timely delivery for a last-minute Christmas purchase.
“Item ordered easily, and delivered in time.”
Reviewer expresses gratitude and positive feedback.
“Great thanks”
Great communication and swift delivery during a busy period.
“Great communication and swift delivery at a very busy time of year.”
Received faulty toy and customer service refused to accept it as faulty.
“Sent a toy that dosnt work.”
Super fast postage with good packaging; reviewer very happy.
“Super fast postage. Packaged well. Very happy”
Easy-to-contact, friendly customer service with timely delivery and good packaging.
“contact customer services very easily & they were very friendly”
Fast shipping and a good variety of toys available.
“Fast shipping and delivery. A variety of toys.”
Extremely fast express delivery in time for Christmas, and correct item.
“extremely fast express delivery in time for Christmas”
Fast delivery and reasonable prices with no issues.
“No issues, fast delivery, reasonably priced”
Very quick delivery and excellent service for a rare item.
“Very quick delivery! Perfect item. Rare find and great service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maqio runs an online shop focused on toys, board games, and collectables. The range covers action figures, dolls, jigsaws, model kits, and family board games. Product pages show images, specifications, and stock status, with online checkout plus standard and express shipping. Support is available by email and phone, and the site includes a returns policy and an FAQ for buyers.