Reviewers often credit ManoMano for competitive prices, quick dispatch, and product pages that match what arrives. The main complaints point to delivery and fulfilment going wrong, with missed drop-offs, cancelled orders, and damaged or incorrect items. Many customers also describe poor or missing support, and a few mention being notified of a data breach. Overall, reviews swing between smooth purchases and serious problems after checkout.
Examples from available reviews (Nov 2021 – Mar 2026).
They notified a security breach exposing personal customer data.
“they've allowed a security breach to happen”
Parcel was left outdoors, fittings missing and company did not respond.
“parcel dumped behind my shop by the bins, completely exposed to the rain.”
Found hard-to-find items at low price and good quality.
“Astonished at the low price and high quality of the items that I purchased and couldn't find anywhwere else.”
Customer service agent Megan proactively updated progress and resolved delay.
“Megan from customer service was immediately on to it and informed me that she would update me every step of the way until the item was delivered.”
Complaints most often describe fulfilment breaking down. Reviewers mention missed deliveries, parcels left out in the open, cancelled orders without explanation, and refunds that were refused or slow. A smaller group highlights prompt, polite delivery and products that were easy to assemble.
Many reviewers point to low prices and strong value, describing items that matched the listing and felt like a bargain for the quality. Some customers mention durability issues, including materials that crumble or products that stain after short use. These durability comments show up less often than price-related praise.
Several customers describe a clear website, simple ordering, and fast dispatch, even to remote areas. Tracking and delivery updates regularly frustrate buyers when the system marks items as delivered that never arrive. When fulfilment and tracking work, the overall shopping experience earns praise.
Reviews paint a mixed picture of product condition. Multiple customers say items arrived damaged or failed soon after use, and some mention refunds being disputed. Others report careful packaging and durable parts, including stainless-steel brackets.
A notable set of reviews mentions a data-breach notification involving customer details. Many customers criticise support as slow, rude, or absent when issues come up. Others highlight responsive agents who shared updates proactively and cleared up delays.
Feedback splits between high-rated purchases and low-rated service problems. Positive reviews focus on price, delivery speed, and accurate listings. Negative reviews focus on delivery failures that stay unresolved, damaged items, and unsatisfying dispute handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They notified a security breach exposing personal customer data.
“they've allowed a security breach to happen”
They emailed stating customer details were compromised by a cyber issue.
“Ive just received an email from these telling me they've had a cyber security issue”
Order was refunded without explanation after a week, causing delays.
“received a full refund? No explanation given”
Promised delivery date missed and customer service did not reply.
“This felt scammy.”
Purchase experience was great from beginning to end.
“Great from the beginning to the end”
Parcel was left outdoors, fittings missing and company did not respond.
“parcel dumped behind my shop by the bins, completely exposed to the rain.”
Order didn't arrive and customer service was unreachable.
“Seems like a scam”
They delivered wrong-colour items and fobbed off customer complaints.
“they just fobbed me off”
Found hard-to-find items at low price and good quality.
“Astonished at the low price and high quality of the items that I purchased and couldn't find anywhwere else.”
Items delivered to wrong address and customer service was rude.
“Customer service is ignorant and talks over the top of you.”
Product met expectations with good delivery time and value.
“Great product good delivery time, great value for money and met full expectations”
Order was cancelled without reason while item remained listed in stock.
“My order been cancelled , with no reason given.”
Helpful customer service and quick delivery; sofa exceeded expectations.
“Quick delivery, the sofa is better than what I expected, quick delivery as well.”
Courier failed multiple deliveries and customer service was unhelpful.
“They use the SCAMMY "DHL E-Commerce" listed as dhlecommerce.co.uk on this platform (and which is not DHL)”
Customer service was non-existent and unhelpful.
“customer service non existent”
Wrong item and prolonged delays left customer without a shower.
“Customer services is abysmal.”
Tracking failed and seller wrongly claimed delivery; refund delayed.
“The tracking number they gave me for Evri would not accept my postcode.”
Customer service agent Megan proactively updated progress and resolved delay.
“Megan from customer service was immediately on to it and informed me that she would update me every step of the way until the item was delivered.”
Tracking showed delivery earlier but nothing was received at address.
“apparently it was delivered on the 15th. Absolutely nothing was sent to my delivery address.”
Tried cancelling, seller claimed item shipped, and issued partial refund.
“they just went a head and supplied a partial refund”
They supplied the correct product at a good price.
“Where able to supply the right product at a good price”
Reviewer was very impressed with their overall experience.
“Very impressed”
Order was extremely late and tracking information was unhelpful.
“My order is extremely late”
Shower tray stained after minimal use and customer service refused help.
“This is poor product quality and poor after-sales service.”
Four bed bases arrived severely damaged and refund was refused.
“In spite of clear evidence, they have refused refund.”
Delivery arrived earlier than the estimated time.
“Delivery was before est time”
They allegedly ignore UK Consumer Rights and favour sellers.
“They completely ignore the Consumer Rights Act 2015”
Product was good value and delivered to my door.
“Good price and delivered to my door.”
Ordering was easy with good price and prompt delivery.
“Easy to order, great price, prompt delivery.”
Good prices and quick delivery left the reviewer very pleased.
“Good prices and quick delivery. Very pleased.”
Product failed and ManoMano did not honour UK consumer rights.
“Product failed and ManoMano (and the seller) did not honour my rights under the Consumer Rights Act 2015”
Clear website and fast delivery, including Isle of Wight delivery.
“They actually deliver to the Isle of Wight, unlike many other companies and the delivery was fast from order to delivery!”
Customer service was responsive and seemed to care for customers.
“Good customer service, very much responding, really do care for the customer .”
They sent incorrect cheaper ladders and failed to refund or respond.
“sent me the cheaper ones and I haven't got my money back for the difference”
Delivery was prompt and courteous; product well packaged and easy to assemble.
“Prompt and courteous delivery. Product well packaged.”
Quick despatch and good quality stainless steel brackets were received.
“Was very pleased with the quick despatch and quality of my stainless steel brackets which I put into immediate use.”
Item matched description, was well packaged and delivered quickly.
“Item just as described, well packaged, speedy delivery. Thank you”
Customer service was very helpful and the product impressed on delivery.
“Amazing customer service, so.much care and respect for customers.”
They provided great service and a good product.
“Great service and good product”
Overall experience was very good according to reviewer.
“All very good”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ManoMano runs an online marketplace for DIY, home improvement, and gardening products. It links shoppers with independent sellers and specialist retailers across areas like tools, bathroom fittings, flooring, garden equipment, and furniture. Each listing includes images, specifications, seller details, and customer reviews. Third-party sellers and couriers handle fulfilment, while ManoMano offers order tracking and customer support channels.