Reviews Analysed
21
We Collect & Analyse Reviews
ManoMano
Experiences & Reviews
ManoMano is an online marketplace focused on DIY, home improvement and garden products, connecting third‑party sellers with consumers across several European markets. The platform lists a wide range of tools, furniture and fittings and positions itself as a comparison and purchase channel rather than a single-brand retailer. Customers typically use ManoMano to find competitive prices and specialist items from multiple vendors in one place.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Delivery speed is often praised (prompt or early), but recurring complaints describe late shipments, damaged handling and inconsistent delivery-related support.
Share
Mixed
27%
💰
Value for money
Many reviews highlight competitive pricing and good deals; a minority raise issues about unexpected delivery fees or refunds for price differences.
Share
Strong
13%
⚡
User experience
A small number of reviewers report a clear, easy-to-navigate website and simple ordering; the sample is limited but generally positive.
Share
Mixed
3%
🔧
Product quality
Several customers report items arriving as described and good quality, while multiple reports detail damaged goods, early failures or staining on products.
Share
Mixed
15%
📞
Communication
Some customers praise helpful, responsive service, but numerous complaints describe poor after-sales handling, slow or absent replies and refused refunds.
Share
Weak
13%
⭐
Overall experience
Overall impressions are split: many buyers are satisfied with price and delivery, but a notable share report negative experiences over refunds, damage or rights.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
We bought a White Rectangle Slate…
"We bought a White Rectangle Slate Effect Bathroom Shower Tray from Mano Mano in late February, which was professionally installed in late March. The s..."
Catia Oliveira
Trustpilot
Sep 30, 2025
Featured for: Product failure and poor after-sales
REFUND REFUSED FOR DAMAGED ITEMS
"I purchased 4 bed base from them. The driver dragged the packaging on the concrete driveway as he was alone and was unable to lift it. The packing was..."
S MacFarlane
Trustpilot
Sep 30, 2025
Featured for: Damaged items and refund refused
Great Shopping
"Easy to order, great p..."
Des Auld
Trustpilot
Sep 30, 2025
Featured for: Easy ordering, prompt delivery
Amazing customer service and brilliant quality product
"Amazing customer service, so.much care and respect for customers. I appreciate all their help and making sure my item was delivered as soon a..."
Rajna Ali
Trustpilot
Sep 30, 2025
Featured for: Positive customer service and quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer Paul Griffiths
trustpilot.com
Sep 30, 2025
Suppled the right produc
Where able to supply the ri...
c
customer
trustpilot.com
Sep 30, 2025
Very impressed
...
J
Jemm
trustpilot.com
Sep 30, 2025
My order is extremely late
My order is extremely late, I have contacted ManoMano several times and they have given the same tracking number twice that doesn't work??? This new t...
C
Catia Oliveira
trustpilot.com
Sep 30, 2025
We bought a White Rectangle Slate…
We bought a White Rectangle Slate Effect Bathroom Shower Tray from Mano Mano in late February, which was professionally installed in late March. The s...
S
S MacFarlane
trustpilot.com
Sep 30, 2025
REFUND REFUSED FOR DAMAGED ITEMS
I purchased 4 bed base from them. The driver dragged the packaging on the concrete driveway as he was alone and was unable to lift it. The packing was...
M
Mr Rose
trustpilot.com
Sep 30, 2025
Delivery was before est time
...
O
Odontoblanc Ltd
trustpilot.com
Sep 30, 2025
French based & ignore UK Consumer Rights
They listed the product incorrectly on Google Search. I rejected the good immediately but then got hit with a £35 delivery cost. They completely ignor...
V
Vernon Sear
trustpilot.com
Sep 30, 2025
Good price and delivered to my door.
Good price and del...
D
Des Auld
trustpilot.com
Sep 30, 2025
Great Shopping
Easy to order, great p...
H
H.Dinham
trustpilot.com
Sep 30, 2025
Good prices and quick delivery
Good prices and quick...
S
Simon
trustpilot.com
Sep 30, 2025
Product failed and ManoMano (and the…
Product failed and ManoMano (and the seller) did not honour my rights under the Consumer Rights Act 2015, as can be seen from their response to this r...
R
Richard Hill
trustpilot.com
Sep 30, 2025
Great company
Really clear website, easy to navigate their vast stock to get the exact product required at a competitive price. The...
H
Harry
trustpilot.com
Sep 30, 2025
Do care for their customers
Good customer service, very much responding, really do...
L
Led tompson
trustpilot.com
Sep 30, 2025
Rubbish sent the wrong ladders that I…
Rubbish sent the wrong ladders that I ordered sent me the cheaper ones and I haven't got my money back for the differenc...
M
Mr Jim Cranwell
trustpilot.com
Sep 30, 2025
Prompt and courteous delivery.
Prompt and courteous delivery. Product well packaged. Si...
R
Ronnie Robertson
trustpilot.com
Sep 30, 2025
Stainless steel brackets
Was very pleased with the quick despatch and quality of m...
J
John Hawkins
trustpilot.com
Sep 30, 2025
Item just as described
Item just as described, well pac...
R
Rajna Ali
trustpilot.com
Sep 30, 2025
Amazing customer service and brilliant quality product
Amazing customer service, so.much care and respect for customers. I appreciate all their help and making sure my item was delivered as soon a...
E
Eileeen
trustpilot.com
Sep 30, 2025
Great service and good product
Great service a...
P
Peter Miller
trustpilot.com
Sep 30, 2025
All very good
All very good Respo...
Conclusion
Reviews show ManoMano often delivers competitive prices and many customers praise quick delivery and easy ordering. However, several reviewers report product damage, premature failure or staining and mixed outcomes dealing with refunds or after‑sales support. If you buy through ManoMano, document deliveries (photos/videos) and check seller terms on refunds and warranties before accepting bulky items. For higher‑risk purchases (large furniture, fragile items) consider contacting the seller in advance and keeping proof of damage to support any claims.