Reviewers often credit ManoMano for competitive prices, quick dispatch, and product pages that match what arrives. The main complaints point to delivery and fulfilment going wrong, with missed drop-offs, cancelled orders, and damaged or incorrect items. Many customers also describe poor or missing support, and a few mention being notified of a data breach. Overall, reviews swing between smooth purchases and serious problems after checkout.
Examples from available reviews (Nov 2021 – Mar 2026).
They notified a security breach exposing personal customer data.
“they've allowed a security breach to happen”
Parcel was left outdoors, fittings missing and company did not respond.
“parcel dumped behind my shop by the bins, completely exposed to the rain.”
Found hard-to-find items at low price and good quality.
“Astonished at the low price and high quality of the items that I purchased and couldn't find anywhwere else.”
Customer service agent Megan proactively updated progress and resolved delay.
“Megan from customer service was immediately on to it and informed me that she would update me every step of the way until the item was delivered.”
Complaints most often describe fulfilment breaking down. Reviewers mention missed deliveries, parcels left out in the open, cancelled orders without explanation, and refunds that were refused or slow. A smaller group highlights prompt, polite delivery and products that were easy to assemble.
Many reviewers point to low prices and strong value, describing items that matched the listing and felt like a bargain for the quality. Some customers mention durability issues, including materials that crumble or products that stain after short use. These durability comments show up less often than price-related praise.
Several customers describe a clear website, simple ordering, and fast dispatch, even to remote areas. Tracking and delivery updates regularly frustrate buyers when the system marks items as delivered that never arrive. When fulfilment and tracking work, the overall shopping experience earns praise.
Reviews paint a mixed picture of product condition. Multiple customers say items arrived damaged or failed soon after use, and some mention refunds being disputed. Others report careful packaging and durable parts, including stainless-steel brackets.
A notable set of reviews mentions a data-breach notification involving customer details. Many customers criticise support as slow, rude, or absent when issues come up. Others highlight responsive agents who shared updates proactively and cleared up delays.
Feedback splits between high-rated purchases and low-rated service problems. Positive reviews focus on price, delivery speed, and accurate listings. Negative reviews focus on delivery failures that stay unresolved, damaged items, and unsatisfying dispute handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Carpets bought at ManoMano are not only easy to lay on the floor but so much cheaper than carpets bought in stores. The downside is that they crumble easily, but you can buy different carpets depending on the style of your home. The best choice for me were squares carpets, because I can easily match them to my furniture. With the combination of red and black colors they gave a modern look to my home. Besides, the delivery was fast and without problems. The carpets are beautiful, they fit perfectly in my room. They're inexpensive and of high quality. I strongly recommend buying them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ManoMano runs an online marketplace for DIY, home improvement, and gardening products. It links shoppers with independent sellers and specialist retailers across areas like tools, bathroom fittings, flooring, garden equipment, and furniture. Each listing includes images, specifications, seller details, and customer reviews. Third-party sellers and couriers handle fulfilment, while ManoMano offers order tracking and customer support channels.