Customers often praise the build quality, comfort, and tidy packaging. Several mention fast, tracked delivery and helpful customer service. A recurring set of complaints involves deliveries that fail, parcels returned, and refunds that are delayed or not paid. A small number of buyers report early sole or finish defects.
Examples from available reviews (May 2022 – Mar 2026).
Order arrived quickly and the product is described as top quality.
“absolutely top quality”
Customer service promptly resolved a duplicate order and rang the reviewer.
“Outstanding customer service from Shona.”
Shoes never arrived and reviewer reports zero support chasing delivery.
“Shoes never arrived. Zero support on chasing up.”
Trainer's sole and toe dip is peeling after only a few wears.
“the dip on the sole and toe is pealing”
Many reviews mention quick delivery and careful packaging. Others describe orders not arriving, carriers sending parcels back instead of redelivering, and refunds that are delayed or never issued. Some exchanges move quickly, pointing to uneven day-to-day consistency.
Few reviews talk directly about price or value. When they do, the focus is on carriage and exchange fees being kept after delivery failures or returns. Keeping those fees drives most clear requests for full refunds.
Most customers say ordering is straightforward, the shoes are comfortable, and extras like shoe bags and neat presentation add value. International and first-time buyers also describe smooth purchase flows. A small number of reviewers mention product images that feel misleading.
Reviews often point to solid construction, good-looking finishes, and items that look better than the photos. Many also praise the packaging and overall presentation alongside the materials. A small number report early peeling or finish problems.
Many reviewers call out individual staff for proactive help and phone callbacks when issues come up. Positive support often sorts sizing exchanges and duplicate orders quickly. Others say they get no reply when chasing missing deliveries, suggesting inconsistent follow-up.
Feedback splits between strong satisfaction with product quality and sharp frustration around delivery and refunds. Positive comments centre on comfort, build quality, and helpful service. Negative comments centre on failed deliveries and refunds that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a pair of shoes from Mallet London and I have to say, I am thoroughly impressed with both the quality of their products and the overall shopping experience. The brand's focus on sleek designs and an urban aesthetic is very apparent in my new shoes.
It's not often that you find footwear that can be dressed up or down, but Mallet has managed to create a versatile line of shoes that fit seamlessly into any wardrobe. The attention to detail in the design is evident, from the premium materials used to each stitch carefully crafted.
But what really sets Mallet apart from other high-end shoe brands is their commitment to excellent customer service. From start to finish, my shopping experience was seamless and enjoyable. Their online store is user-friendly with detailed product descriptions and clear sizing information, making it easy for me to select the perfect size.
Shipping was fast and efficient, allowing me to take my new shoes out for a spin within days of placing my order. And when I had questions about care instructions for my shoes after purchase, customer support responded promptly with helpful advice.
Overall, I would highly recommend Mallet London for anyone in search of stylish yet practical footwear options that stand out among other premium brands on the market
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mallet Footwear is a footwear brand and online retailer focused on casual shoes and related apparel. Its product pages show specifications, sizing guidance, and high-resolution images. Customers buy through the online checkout and can use standard support channels for order queries. Product pages also list materials and care details to guide purchases. Mallet runs an e-commerce platform selling direct to consumers.