Reviews for Mallet Footwear show consistent positive feedback on product quality, comfort and fast delivery. Customer service and aftercare are often praised, with several reviewers noting direct contact and swift resolutions. However, a minority of customers report delivery failures and delayed or missing refunds; these issues appear in the most negative reviews. If you plan to buy, check the site’s delivery, tracking and returns policies, keep proof of delivery attempts, and contact support promptly if problems arise.
Examples from available reviews (May 2022 – Feb 2026).
High-quality shoes and a seamless, responsive shopping experience.
“I am thoroughly impressed with both the quality of their products”
Customer service was exceptional and reviewer would highly recommend.
“Customer service exceptional”
Order returned but refund not received and tracking shows not delivered.
“I’ve not had a refund”
Product was returned to Mallet and refund has not been received.
“been returned to Mallet and no refund received yet?”
Mostly positive comments on fast delivery and helpful customer service; several reviews report delayed returns or missing refunds.
Value is rarely discussed; one clear complaint describes being charged for a failed delivery and feeling out of pocket.
Many users describe a smooth shopping and wearing experience, but a minority report delivery or refund issues that harmed the purchase.
Frequent praise for build, materials and comfort; multiple reviewers call the trainers well made, stylish and durable.
Customer support and aftercare are often praised (including phone contact), though some customers report unresolved tracking and refund messages.
Majority describe a positive overall experience with quality trainers and quick delivery; a small group report negative outcomes and no refund.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a pair of shoes from Mallet London and I have to say, I am thoroughly impressed with both the quality of their products and the overall shopping experience. The brand's focus on sleek designs and an urban aesthetic is very apparent in my new shoes.
It's not often that you find footwear that can be dressed up or down, but Mallet has managed to create a versatile line of shoes that fit seamlessly into any wardrobe. The attention to detail in the design is evident, from the premium materials used to each stitch carefully crafted.
But what really sets Mallet apart from other high-end shoe brands is their commitment to excellent customer service. From start to finish, my shopping experience was seamless and enjoyable. Their online store is user-friendly with detailed product descriptions and clear sizing information, making it easy for me to select the perfect size.
Shipping was fast and efficient, allowing me to take my new shoes out for a spin within days of placing my order. And when I had questions about care instructions for my shoes after purchase, customer support responded promptly with helpful advice.
Overall, I would highly recommend Mallet London for anyone in search of stylish yet practical footwear options that stand out among other premium brands on the market
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mallet Footwear (often styled Mallet London) is a British contemporary footwear label that sells trainers, loafers and casual shoes through its website and retail partners. The brand is known online for direct-to-consumer sales, product pages with size guidance and a customer support function for orders and returns. Shoppers researching Mallet commonly look for information on build quality, sizing, delivery and after-sales service.