Reviews for Mallet Footwear show consistent positive feedback on product quality, comfort and fast delivery. Customer service and aftercare are often praised, with several reviewers noting direct contact and swift resolutions. However, a minority of customers report delivery failures and delayed or missing refunds; these issues appear in the most negative reviews. If you plan to buy, check the site’s delivery, tracking and returns policies, keep proof of delivery attempts, and contact support promptly if problems arise.
Examples from available reviews (May 2022 – Feb 2026).
High-quality shoes and a seamless, responsive shopping experience.
“I am thoroughly impressed with both the quality of their products”
Customer service was exceptional and reviewer would highly recommend.
“Customer service exceptional”
Order returned but refund not received and tracking shows not delivered.
“I’ve not had a refund”
Product was returned to Mallet and refund has not been received.
“been returned to Mallet and no refund received yet?”
Mostly positive comments on fast delivery and helpful customer service; several reviews report delayed returns or missing refunds.
Value is rarely discussed; one clear complaint describes being charged for a failed delivery and feeling out of pocket.
Many users describe a smooth shopping and wearing experience, but a minority report delivery or refund issues that harmed the purchase.
Frequent praise for build, materials and comfort; multiple reviewers call the trainers well made, stylish and durable.
Customer support and aftercare are often praised (including phone contact), though some customers report unresolved tracking and refund messages.
Majority describe a positive overall experience with quality trainers and quick delivery; a small group report negative outcomes and no refund.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Trainer's sole and toe dip is peeling after only a few wears.
“the dip on the sole and toe is pealing”
Third purchase; boots are comfortable, sturdy, and delivery is fast and tracked.
“They are soo comfortable for all day wear.”
Order arrived quickly and the product is described as top quality.
“absolutely top quality”
Reviewer has not received their parcel yet.
“Haven’t received the parcel yet”
Trainers are stunning, well packaged, comfortable, and arrived quickly.
“Stunning trainers, packaged beautifully, super comfy, arrived swiftly.”
Reviewer still has not received order and cannot pick it up due to settings.
“Still not received and can’t pick up from anywhere”
Shoes never arrived and reviewer reports zero support chasing delivery.
“Shoes never arrived. Zero support on chasing up.”
Reviewer contacted Mallet after trainers were returned; customer service was excellent.
“Customer service we excellent”
Order arrived quickly to the Isle of Man and was well packaged.
“Arrived really quick (i am in the IOM so that is saying something)”
Reviewer describes Mallet as a really good company.
“Really good company”
Reviewer still waiting for an exchange, charged £4.99 and now wants a refund.
“So now I just want a full refund.”
Initially uncomfortable, boots became stylish and comfy after a week.
“After wearing for a week I can admit these are great boots.”
Customer service handled a size exchange promptly, delivering replacement within four days.
“Shona was very professional, proactive , I sent them back the same day and Shona got me the replacement shoes within 4 days.”
Delivery returned due to concierge code requirement and delivery fee was not refunded.
“didn’t refund the delivery fee.”
Reviewer describes the trainers as amazing.
“Amazing trainers”
Trainers look better than the photos and suit the wedding outfit.
“Better than the photos”
Ordering was easy, delivery fast, trainers well made with thoughtful extras.
“Trainers came well wrapped with shoe bags”
DPD returned parcel instead of redelivering and carriage costs were not refunded.
“Rather than redeliver they returned my parcel.”
Reviewer highlights their experience purchasing from Mexico.
“The most importante experience with the product and the shopping online from México.”
Reviewer had a really bad experience due to misleading website pictures.
“Really bad experience, misleading customers from the website.”
Reviewer describes the trainers as very good.
“Very good trainers”
Order returned but refund not received and tracking shows not delivered.
“I’ve not had a refund”
Shoes are very comfortable and will be worn for a while.
“Very comfortable shoes”
Order delivered early and the reviewer is very happy with the trainers.
“Delivered before time”
Customer service was exceptional and reviewer would highly recommend.
“Customer service exceptional”
Delivery was prompt and the order was well packaged.
“Prompt delivery, well packaged”
Trainers and t-shirt look amazing and arrived very quickly.
“Trainers and t-shirt look amazing”
First purchase; service was fast with nice packaging, will purchase again.
“How fast your service was and nice packaging”
Multiple shoes arrived beautifully packaged and are described as top quality.
“the shoes are top quality”
Reviewer praises the product and the speedy service.
“Great product and speedy service!”
Reviewer reports great service and fast delivery.
“Great service fast delivery”
Customer service promptly resolved a duplicate order and rang the reviewer.
“Outstanding customer service from Shona.”
Reviewer states the product is good quality.
“Good quality”
Hoxton Lite trainers are great quality and delivered really quickly.
“the quality is great”
Reviewer reports their order has not arrived.
“My order hasn’t arrived 😡”
Delivery marked as attempted despite reviewer being home; refund issued but delivery charge kept.
“got my money back in 5days but got charged for delivery”
Reviewer had a perfect experience and says product is great quality.
“perfect experience and great quality”
Reviewer praises excellent service and trainers, preferring Mallets over Nike.
“mallets beat them hands down”
Reviewer received exceptional customer service and good after-care.
“Exceptional customer service.”
Product was returned to Mallet and refund has not been received.
“been returned to Mallet and no refund received yet?”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mallet Footwear (often styled Mallet London) is a British contemporary footwear label that sells trainers, loafers and casual shoes through its website and retail partners. The brand is known online for direct-to-consumer sales, product pages with size guidance and a customer support function for orders and returns. Shoppers researching Mallet commonly look for information on build quality, sizing, delivery and after-sales service.