Reviews Analysed
21
We Collect & Analyse Reviews
Mallet Footwear
Experiences & Reviews
Mallet Footwear (often styled Mallet London) is a British contemporary footwear label that sells trainers, loafers and casual shoes through its website and retail partners. The brand is known online for direct-to-consumer sales, product pages with size guidance and a customer support function for orders and returns. Shoppers researching Mallet commonly look for information on build quality, sizing, delivery and after-sales service.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Mostly positive comments on fast delivery and helpful customer service; several reviews report delayed returns or missing refunds.
Share
Strong
24%
💰
Value for money
Value is rarely discussed; one clear complaint describes being charged for a failed delivery and feeling out of pocket.
Share
Mixed
1%
⚡
User experience
Many users describe a smooth shopping and wearing experience, but a minority report delivery or refund issues that harmed the purchase.
Share
Mixed
15%
🔧
Product quality
Frequent praise for build, materials and comfort; multiple reviewers call the trainers well made, stylish and durable.
Share
Strong
21%
📞
Communication
Customer support and aftercare are often praised (including phone contact), though some customers report unresolved tracking and refund messages.
Share
Mixed
10%
⭐
Overall experience
Majority describe a positive overall experience with quality trainers and quick delivery; a small group report negative outcomes and no refund.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Impressed by Quality & Customer Service at Mallet London
"I recently purchased a pair of shoes from Mallet London and I have to say, I am thoroughly impressed with both the quality of their products and the overall shopping experience. The brand's focus on sleek designs and an urban aesthetic is very apparent in my new shoes. It's not often that you find footwear that can be dressed up or down, but Mallet has managed to create a versatile line of shoes that fit seamlessly into any wardrobe. The attention to detail in the design is evident, from the premium materials used to each stitch carefully crafted. But what really sets Mallet apart from other high-end shoe brands is their commitment to excellent customer service. From start to finish, my shopping experience was seamless and enjoyable. Their online store is user-friendly with detailed product descriptions and clear sizing information, making it easy for me to select the perfect size. Shipping was fast and efficient, allowing me to take my new shoes out for a spin within days of placing my order. And when I had questions about care instructions for my shoes after purchase, customer support responded promptly with helpful advice. Overall, I would highly recommend Mallet London for anyone in search of stylish yet practical footwear options that stand out among other premium brands on the market"
Woodrow Schamberger
Collected.reviews
May 24, 2022
Featured for: Detailed review covering quality and service
Customer service exceptional would…
"Customer service exceptional would..."
Robert grundy
Trustpilot
Sep 30, 2025
Featured for: Explicit praise for customer service
I ordered these mallets on 28th of…
"I ordered these mallets on 28th of July. It’s now 26th September. I missed the one time they was supposed to come to my house and sent the trainers ba..."
Chelsea Wootten
Trustpilot
Sep 30, 2025
Featured for: Refund and tracking complaint
Product failed delivery
"Product failed delivery, been returned..."
Thomas Moor
Trustpilot
Sep 30, 2025
Featured for: Delivery returned, no refund reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Ann-Marie Lusk
trustpilot.com
Sep 30, 2025
Very good
...
C
Chelsea Wootten
trustpilot.com
Sep 30, 2025
I ordered these mallets on 28th of…
I ordered these mallets on 28th of July. It’s now 26th September. I missed the one time they was supposed to come to my house and sent the trainers ba...
T
Tj metherell
trustpilot.com
Sep 30, 2025
Mallet
Very comfortable shoes and will now...
J
John Gill
trustpilot.com
Sep 30, 2025
Delivered before time and yet again a…
Delivered before time and yet again a beautiful pai...
R
Robert grundy
trustpilot.com
Sep 30, 2025
Customer service exceptional would…
Customer service exceptional would...
L
Lee Weatherall
trustpilot.com
Sep 30, 2025
Prompt delivery
Prompt delivery...
S
Shane Parkins
trustpilot.com
Sep 30, 2025
Trainers and t-shirt look amazing
Trainers and t-shirt look amazing, very...
D
Donna Newcombe
trustpilot.com
Sep 30, 2025
How fast your service was and nice…
How fast your service was and nice packaging, this was my first ti...
T
Trish Jones
trustpilot.com
Sep 30, 2025
I ordered for hubby
I ordered for hubby, two pairs of trainers and 1 pair of loafers. All came beau...
s
samantha baker
trustpilot.com
Sep 30, 2025
Great product and speedy service!
Great product an...
S
Steve
trustpilot.com
Sep 30, 2025
Great service fast delivery
...
M
Miss Jennifer Lawson
trustpilot.com
Sep 30, 2025
Highly recommend
Outstanding customer service from Shona. Somehow my order went through twice and she sorted it the...
M
Mohammad Rauf
trustpilot.com
Sep 30, 2025
Good quality
...
L
Lee
trustpilot.com
Sep 30, 2025
Excellent quality
Bought the Hoxton Lite trainers in grey and white and the quali...
M
Mr Stokes
trustpilot.com
Sep 30, 2025
My order hasn’t arrived 😡
...
c
customer
trustpilot.com
Sep 30, 2025
I ordered a mallet trainer from the…
I ordered a mallet trainer from the website, when the delivery meant to do they said they came to my door and no one responded but I was at home whole...
K
Kelly
trustpilot.com
Sep 30, 2025
perfect experience and great quality
perfect experience...
D
Darren Hutton
trustpilot.com
Sep 30, 2025
Excellent service excellent trainers…
Excellent service excellent trainers with cool designs proud to w...
K
Kyla M
trustpilot.com
Sep 30, 2025
Exceptional customer service.
Exceptional customer service. Cannot fault the after ca...
T
Thomas Moor
trustpilot.com
Sep 30, 2025
Product failed delivery
Product failed delivery, been returned...
Conclusion
Reviews for Mallet Footwear show consistent positive feedback on product quality, comfort and fast delivery. Customer service and aftercare are often praised, with several reviewers noting direct contact and swift resolutions. However, a minority of customers report delivery failures and delayed or missing refunds; these issues appear in the most negative reviews. If you plan to buy, check the site’s delivery, tracking and returns policies, keep proof of delivery attempts, and contact support promptly if problems arise.