Customers often praise the build quality, comfort, and tidy packaging. Several mention fast, tracked delivery and helpful customer service. A recurring set of complaints involves deliveries that fail, parcels returned, and refunds that are delayed or not paid. A small number of buyers report early sole or finish defects.
Examples from available reviews (May 2022 – Mar 2026).
Order arrived quickly and the product is described as top quality.
“absolutely top quality”
Customer service promptly resolved a duplicate order and rang the reviewer.
“Outstanding customer service from Shona.”
Shoes never arrived and reviewer reports zero support chasing delivery.
“Shoes never arrived. Zero support on chasing up.”
Trainer's sole and toe dip is peeling after only a few wears.
“the dip on the sole and toe is pealing”
Many reviews mention quick delivery and careful packaging. Others describe orders not arriving, carriers sending parcels back instead of redelivering, and refunds that are delayed or never issued. Some exchanges move quickly, pointing to uneven day-to-day consistency.
Few reviews talk directly about price or value. When they do, the focus is on carriage and exchange fees being kept after delivery failures or returns. Keeping those fees drives most clear requests for full refunds.
Most customers say ordering is straightforward, the shoes are comfortable, and extras like shoe bags and neat presentation add value. International and first-time buyers also describe smooth purchase flows. A small number of reviewers mention product images that feel misleading.
Reviews often point to solid construction, good-looking finishes, and items that look better than the photos. Many also praise the packaging and overall presentation alongside the materials. A small number report early peeling or finish problems.
Many reviewers call out individual staff for proactive help and phone callbacks when issues come up. Positive support often sorts sizing exchanges and duplicate orders quickly. Others say they get no reply when chasing missing deliveries, suggesting inconsistent follow-up.
Feedback splits between strong satisfaction with product quality and sharp frustration around delivery and refunds. Positive comments centre on comfort, build quality, and helpful service. Negative comments centre on failed deliveries and refunds that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Trainer's sole and toe dip is peeling after only a few wears.
“the dip on the sole and toe is pealing”
Third purchase; boots are comfortable, sturdy, and delivery is fast and tracked.
“They are soo comfortable for all day wear.”
Order arrived quickly and the product is described as top quality.
“absolutely top quality”
Reviewer has not received their parcel yet.
“Haven’t received the parcel yet”
Trainers are stunning, well packaged, comfortable, and arrived quickly.
“Stunning trainers, packaged beautifully, super comfy, arrived swiftly.”
Reviewer still has not received order and cannot pick it up due to settings.
“Still not received and can’t pick up from anywhere”
Shoes never arrived and reviewer reports zero support chasing delivery.
“Shoes never arrived. Zero support on chasing up.”
Reviewer contacted Mallet after trainers were returned; customer service was excellent.
“Customer service we excellent”
Order arrived quickly to the Isle of Man and was well packaged.
“Arrived really quick (i am in the IOM so that is saying something)”
Reviewer describes Mallet as a really good company.
“Really good company”
Reviewer still waiting for an exchange, charged £4.99 and now wants a refund.
“So now I just want a full refund.”
Initially uncomfortable, boots became stylish and comfy after a week.
“After wearing for a week I can admit these are great boots.”
Customer service handled a size exchange promptly, delivering replacement within four days.
“Shona was very professional, proactive , I sent them back the same day and Shona got me the replacement shoes within 4 days.”
Delivery returned due to concierge code requirement and delivery fee was not refunded.
“didn’t refund the delivery fee.”
Reviewer describes the trainers as amazing.
“Amazing trainers”
Trainers look better than the photos and suit the wedding outfit.
“Better than the photos”
Ordering was easy, delivery fast, trainers well made with thoughtful extras.
“Trainers came well wrapped with shoe bags”
DPD returned parcel instead of redelivering and carriage costs were not refunded.
“Rather than redeliver they returned my parcel.”
Reviewer highlights their experience purchasing from Mexico.
“The most importante experience with the product and the shopping online from México.”
Reviewer had a really bad experience due to misleading website pictures.
“Really bad experience, misleading customers from the website.”
Reviewer describes the trainers as very good.
“Very good trainers”
Order returned but refund not received and tracking shows not delivered.
“I’ve not had a refund”
Shoes are very comfortable and will be worn for a while.
“Very comfortable shoes”
Order delivered early and the reviewer is very happy with the trainers.
“Delivered before time”
Customer service was exceptional and reviewer would highly recommend.
“Customer service exceptional”
Delivery was prompt and the order was well packaged.
“Prompt delivery, well packaged”
Trainers and t-shirt look amazing and arrived very quickly.
“Trainers and t-shirt look amazing”
First purchase; service was fast with nice packaging, will purchase again.
“How fast your service was and nice packaging”
Multiple shoes arrived beautifully packaged and are described as top quality.
“the shoes are top quality”
Reviewer praises the product and the speedy service.
“Great product and speedy service!”
Reviewer reports great service and fast delivery.
“Great service fast delivery”
Customer service promptly resolved a duplicate order and rang the reviewer.
“Outstanding customer service from Shona.”
Reviewer states the product is good quality.
“Good quality”
Hoxton Lite trainers are great quality and delivered really quickly.
“the quality is great”
Reviewer reports their order has not arrived.
“My order hasn’t arrived 😡”
Delivery marked as attempted despite reviewer being home; refund issued but delivery charge kept.
“got my money back in 5days but got charged for delivery”
Reviewer had a perfect experience and says product is great quality.
“perfect experience and great quality”
Reviewer praises excellent service and trainers, preferring Mallets over Nike.
“mallets beat them hands down”
Reviewer received exceptional customer service and good after-care.
“Exceptional customer service.”
Product was returned to Mallet and refund has not been received.
“been returned to Mallet and no refund received yet?”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mallet Footwear is a footwear brand and online retailer focused on casual shoes and related apparel. Its product pages show specifications, sizing guidance, and high-resolution images. Customers buy through the online checkout and can use standard support channels for order queries. Product pages also list materials and care details to guide purchases. Mallet runs an e-commerce platform selling direct to consumers.