Many reviews mention fast fulfilment, accurate product descriptions, and helpful staff. Another set describes long delays or missing dispatches and refunds that never arrive. People repeatedly criticise tracking and returns communication, creating a clear split in outcomes.
Examples from available reviews (Nov 2021 – Mar 2026).
Reviewer very pleased with purchase and excellent service.
“Excellent service, very pleased with my purchase, thank you”
Received a genuine item with fast shipping and recommendation.
“Genuine item, fast shipping.”
Items returned but refund not issued despite company receiving returns.
“you have yet to refund my money”
Item never delivered and emails unanswered; tracking was faulty.
“Item was never delivered”
Reviews point to two clear service experiences. Some buyers describe helpful in-store support and quick handling of routine orders. Others report orders that never shipped, payments taken after cancellations, and returns processed without refunds.
Many reviewers mention competitive prices and good value on designer items, often alongside fast shipping. A few report expensive orders that were neither delivered nor refunded, which they describe as a direct financial loss.
Customers often say the website is easy to use, with clear stock signals and a simple checkout. In contrast, some describe missing dispatch notices and absent tracking details that left them unsure when deliveries would arrive.
Many buyers say items arrive in good condition and match the descriptions. Complaints about poor or misrepresented products appear but are limited; those reviews mention unacceptable refund offers or substandard fabric after longer delays.
A frequent complaint is emails going unanswered and slow or no replies about returns and refunds. A smaller group reports fast contact and timely updates, but these comments appear less often.
Feedback is sharply split between repeat customers who describe reliable purchases and customers who report unresolved issues after the sale. Delivery failures and drawn-out refund processes drive most negative overall experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item was not as described and refund/return process was problematic.
“Complete scam! Avoid at all costs.”
Delivery and product good, but return communication and refunds poor.
“Communication during the return/refund applications is non-existent”
Reviewer very pleased with purchase and excellent service.
“Excellent service, very pleased with my purchase, thank you”
Good price but delivery took longer than normal despite notice.
“only negative is that it took longer than normal to receive it”
Expensive coat not delivered and refund not received despite contact.
“the coat has still not come”
Reviewer reports great products and great service.
“Great products and great service”
Items returned but refund not issued despite company receiving returns.
“you have yet to refund my money”
Long delivery, cancellation ignored, returns received but no refund.
“Delivery to a shocking 6 weeks.”
Item never delivered and emails unanswered; tracking was faulty.
“Item was never delivered”
Great customer service and perfect order; reviewer will order again.
“Great customer service and my order came perfect.”
Order arrived within quoted timescale and offered exceptional value.
“Exceptionally good value for money”
Cardigan good price but did not arrive within stated timeframe.
“Didn't come in the timeframe stated though.”
Good choice and price, but dispatch delayed and refund slow.
“dispatch was significantly delayed”
Long-term customer who always finds rare pieces and won't switch.
“Been using maison de fashion for years”
Physical shop in Nuneaton with friendly staff and wide designer range.
“The staff are brilliant, friendly and always willing to do as much as they can to help.”
Emailed but received no reply; item still not dispatched in two weeks.
“still no dispatch”
Jacket ordered nine days ago still not dispatched; poor service.
“still not despatched”
Cancellation confirmed but payment taken and refund not received.
“Avoid this company at all costs”
Easy purchasing with clearly marked stock and reliable delivery.
“stock clearly marked and available”
Repeated delays and vague communication left reviewer unsure about dispatch.
“I found it totally bizzare I wasn't given any tracking information at all.”
Item never arrived and no confirmation after payment.
“My item never arrived!”
Item was well packaged and arrived in perfect condition.
“arrived in perfect condition”
Good prices on designer items with usually next day delivery.
“Always a good price for Moncler and Stone Island”
Website is easy to use and delivery was prompt.
“Easy to follow website prompt delivery good choice”
After a month the item was poor quality and refund offer unacceptable.
“literally a rag which was supposed to be a Tommy Hilfiger shirt”
Received a genuine item with fast shipping and recommendation.
“Genuine item, fast shipping.”
Great service and the tee shirt was nice.
“Great service and the tee shirt is nice”
Good price and order was processed and shipped quickly.
“Order was processed and shipped quickly.”
Reviewer reports great service overall.
“Great service!”
Good price with quick delivery for quality goods.
“Great price and quick delivery for quality goods”
Order took nearly a month, poor quality and no return instructions.
“Very poor all round service.”
Excellent product with quick delivery.
“Excellent product quick delivery”
Jacket arrived quickly, nicely packaged and reviewer very happy.
“Arrived within 2 days and nicely packaged.”
Reviewer describes the purchase experience as perfection.
“Perfection.”
Everything was excellent with very good and fast service.
“Everything was excellent, very good service and very fast”
Quick contact and prompt delivery.
“Quick contact and delivery”
Good quality clothing and intent to order again.
“Good quality clothing will be ordering again!”
Great price with super fast delivery.
“Great price - super fast delivery!”
Fantastic customer service and prompt delivery; item matched expectations.
“delivered promptly and item was exactly what I wanted”
Returns are difficult and refunds take nearly a month.
“Takes nearly 1 month for a refund!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maison De Fashion is a UK fashion retailer with an online store selling designer clothing and accessories. Its website shows product pages with images, descriptions, and sizing details to help shoppers choose. The company takes card payments and offers several UK delivery options. It lists a returns policy and provides support channels for order questions and after-sales help.