Many reviewers highlight fast, personal customer service that resends missing items, sends replacements, and includes vouchers or small gifts. Several customers praise the clothing quality and attention to detail. A recurring negative theme is parcels that never arrive or international shipping breaking down. A few reviews mention enquiries going unanswered and refunds that were not processed.
Examples from available reviews (Jul 2017 – Mar 2026).
Support solved problems and followed up to ensure satisfaction.
“So helpful Solved all my problems and then followed up to make sure I was happy”
Customer praised both superb service and excellent clothing quality.
“the clothing is second to none!”
Goods did not arrive, courier lost them and customer service was absent.
“Goods purchased don't arrive”
Refund promised twice was not received after a return.
“This refund has not happened yet”
Many reviews name specific agents and describe quick, tailored solutions. Customers point to clear fixes such as immediate replacements, reshipments, apology cards, and follow-up checks. A smaller set describes missing support or refund promises that were not resolved.
Several reviews mention vouchers, bulk-discount codes, and occasional compensation after shipping mistakes. Beyond that, comments on price or long-term value are rare.
When everything runs smoothly, many shoppers describe easy ordering, fast delivery, and simple returns. Another group reports parcels lost in transit, delivery failures after reaching the destination country, and orders cancelled or never received. These delivery problems drive the most negative buying experiences.
Multiple reviewers praise the build quality and fit, using phrases such as "second to none" and noting the "attention to detail". A small number report shrinkage or sizing changes after washing, pointing to isolated quality or care issues.
Most customers describe quick, clear replies from customer care and timely order updates. The main complaints focus on no response from brand contacts and messages left unanswered, including one case where the Head of Brand did not reply. In a few individual cases, refund communication also broke down.
Sentiment is largely positive when customer service steps in quickly to fix problems. Separate reviews end on a sharply negative note when delivery or refunds remain unresolved. Overall, the feedback splits between high satisfaction linked to responsive support and dissatisfaction tied to logistics failures or silence in communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
Most shirts shrink and the company did not issue requested invoice.
“De meeste shirts krimpen”
Reviewer stated: 'To help people in life'.
“To help people in life”
I recently purchased some clothing from Lyle & Scott and was thoroughly impressed with their products. The attention to detail in their craftsmanship was evident, as each garment was purpose-built for lasting quality without sacrificing style.
The latest collections offered a wide range of options for any occasion, from casual wear to more formal attire. I particularly enjoyed the variety of colors and patterns available, which allowed me to express my personal sense of fashion in a unique way.
What stood out most about my experience at Lyle & Scott was the exceptional customer service. The staff were friendly and knowledgeable about the products, providing helpful recommendations that made my shopping experience all the more enjoyable.
Overall, I would highly recommend Lyle & Scott for anyone looking for high-quality garments that are both stylish and durable. Their commitment to crafting purpose-built clothing is evident in every piece they offer, making them an excellent choice for anyone who values long-lasting quality
Refund promised twice was not received after a return.
“This refund has not happened yet”
Goods did not arrive, courier lost them and customer service was absent.
“Goods purchased don't arrive”
Jade resolved a delayed shipment calmly and offered unexpected compensation.
“something special you have offered to compensate shipping carrier mistake!!”
Reviewer mentioned discount codes are available for bulk orders.
“Discount codes for bulk orders”
Delivery cost to Ukraine was low and delivery was fast.
“Low delivery cost to Ukraine. And fast deliry.”
Sizing was correct and company sent apology card and gift for delay.
“I received a "We're sorry" card and a gift”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lyle & Scott is a Scottish clothing brand known for knitwear and casual clothing. It started in Hawick and has built a heritage around knitted pieces and wardrobe staples. The range includes menswear, womenswear, childrenswear, and accessories, sold online, in retail stores, and through wholesale partners. The brand uses recognisable design cues, including a distinctive logo, and centres collections on woven and knitted fabrics.