Reviews of Lyle & Scott show consistent praise for customer service responsiveness and practical problem resolution, including order updates and quick fixes for returns or wrong sizes. Multiple reviewers name staff (for example Tracey and Micheal) who handled issues and kept customers informed. Product comments are fewer but include positive notes on craftsmanship and durability. A small number of reviews describe communication failures; these tend to be isolated rather than systemic. For shoppers researching Lyle & Scott reviews, consider the strong pattern of rapid customer support alongside limited direct feedback on pricing or long-term product wear.
Examples from available reviews (Jul 2017 – Feb 2026).
Customer service promptly re-sent a missing T-shirt and kept me informed.
“She really went out of her way to help and solve the problem.”
Head of Brand did not reply after promising a possible kit.
“I didn’t hear back for almost two weeks”
High-quality, stylish garments with attentive and helpful customer service.
“The attention to detail in their craftsmanship was evident”
Head office sent a free sweatshirt after resolving a wrong-size store error.
“send me a free sweatshirt to cover my expenses”
Most reviewers describe responsive, helpful customer support that resolves orders, returns and errors quickly; only a few mention service gaps.
Very few reviews address price or value directly; one report of HQ sending a free sweatshirt after a store error suggests occasional restitution.
Customers report straightforward online and in-store experiences: easy ordering, quick fixes for wrong sizes, timely order updates and simple returns.
A small number of reviews comment on garments, noting evident craftsmanship and durable materials; sample size is limited but generally positive.
Most comments highlight prompt replies, order updates and proactive contact from staff; a minority report delayed or missing responses.
Overall impressions are largely positive: many reviewers say issues were resolved and recommend the brand, though some experienced poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Most shirts shrink and the company did not issue requested invoice.
“De meeste shirts krimpen”
Reviewer stated: 'To help people in life'.
“To help people in life”
I recently purchased some clothing from Lyle & Scott and was thoroughly impressed with their products. The attention to detail in their craftsmanship was evident, as each garment was purpose-built for lasting quality without sacrificing style.
The latest collections offered a wide range of options for any occasion, from casual wear to more formal attire. I particularly enjoyed the variety of colors and patterns available, which allowed me to express my personal sense of fashion in a unique way.
What stood out most about my experience at Lyle & Scott was the exceptional customer service. The staff were friendly and knowledgeable about the products, providing helpful recommendations that made my shopping experience all the more enjoyable.
Overall, I would highly recommend Lyle & Scott for anyone looking for high-quality garments that are both stylish and durable. Their commitment to crafting purpose-built clothing is evident in every piece they offer, making them an excellent choice for anyone who values long-lasting quality
Refund promised twice was not received after a return.
“This refund has not happened yet”
Goods did not arrive, courier lost them and customer service was absent.
“Goods purchased don't arrive”
Jade resolved a delayed shipment calmly and offered unexpected compensation.
“something special you have offered to compensate shipping carrier mistake!!”
Reviewer mentioned discount codes are available for bulk orders.
“Discount codes for bulk orders”
Delivery cost to Ukraine was low and delivery was fast.
“Low delivery cost to Ukraine. And fast deliry.”
Sizing was correct and company sent apology card and gift for delay.
“I received a "We're sorry" card and a gift”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lyle & Scott is a Scottish heritage clothing brand with a long history in knitwear and casual menswear. The label sells through its own online store, physical retail outlets and wholesale partners, and is known for emblematic branded apparel. People searching for Lyle & Scott reviews typically look for information on product durability, customer service, delivery and returns experiences.