Reviews of Lyle & Scott show consistent praise for customer service responsiveness and practical problem resolution, including order updates and quick fixes for returns or wrong sizes. Multiple reviewers name staff (for example Tracey and Micheal) who handled issues and kept customers informed. Product comments are fewer but include positive notes on craftsmanship and durability. A small number of reviews describe communication failures; these tend to be isolated rather than systemic. For shoppers researching Lyle & Scott reviews, consider the strong pattern of rapid customer support alongside limited direct feedback on pricing or long-term product wear.
Examples from available reviews (Jul 2017 – Feb 2026).
Customer service promptly re-sent a missing T-shirt and kept me informed.
“She really went out of her way to help and solve the problem.”
Head of Brand did not reply after promising a possible kit.
“I didn’t hear back for almost two weeks”
High-quality, stylish garments with attentive and helpful customer service.
“The attention to detail in their craftsmanship was evident”
Head office sent a free sweatshirt after resolving a wrong-size store error.
“send me a free sweatshirt to cover my expenses”
Most reviewers describe responsive, helpful customer support that resolves orders, returns and errors quickly; only a few mention service gaps.
Very few reviews address price or value directly; one report of HQ sending a free sweatshirt after a store error suggests occasional restitution.
Customers report straightforward online and in-store experiences: easy ordering, quick fixes for wrong sizes, timely order updates and simple returns.
A small number of reviews comment on garments, noting evident craftsmanship and durable materials; sample size is limited but generally positive.
Most comments highlight prompt replies, order updates and proactive contact from staff; a minority report delayed or missing responses.
Overall impressions are largely positive: many reviewers say issues were resolved and recommend the brand, though some experienced poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Customer support replaced a lost parcel and provided a 20% voucher.
“they even gave me a 20% discount voucher.”
Michael promptly resolved a missing-item issue in the order.
“Was an item missing from my order Micheal very kindly sorted it out quickly.”
Customer service was personal, attentive and went beyond expectations.
“A special thank you to Marcus for the outstanding service.”
Customer service was excellent despite some delivery issues.
“Customer service was excellent a few issues with delivery though.”
Shipment did not arrive for the reviewer.
“shipment didnt come”
Communication was fine, but shipping failed after Portugal arrival.
“The problem is the shipping once it arrives in Portugal.”
Provided good aftersales support when problems occurred.
“Good aftersales when you have a problem”
Customer service replaced an out-of-warranty gilet with a new one.
“they still went over and beyond and provided me with a brand new gilet”
Support solved problems and followed up to ensure satisfaction.
“So helpful Solved all my problems and then followed up to make sure I was happy”
Customer praised both superb service and excellent clothing quality.
“the clothing is second to none!”
Helpful, fast response; order arrived quickly and clothes were perfect.
“order arrived quickly and the clothes were perfect”
Received an excellent, quick and reliable response.
“Excellent, quick response and reliable.”
Customer service resolved a failed return and provided fast help.
“no problems with my return after an initial failed return.”
Replacement issued immediately after parcel was lost; excellent customer service.
“Was issued replacement immediately.”
Reviewer thanked the company for trying to resolve the issue.
“Thanks for trying.”
Customer service is top tier with no-quibble returns and refunds.
“Top tier in terms of customer service”
Sweatshirt quality was great and service was even better.
“Great quality sweatshirt, even better service. Thanks Tracey”
Customer service team was excellent, proactive and caring.
“Excellent pros”
Marcus resolved an initial order difficulty professionally and respectfully.
“handled and resolved quickly by Marcus in a very professional and respectful manner.”
Tracey was very helpful and resolved the order issue personally.
“Tracey was no end of help in getting matters resolved.”
Customer service promptly re-sent a missing T-shirt and kept me informed.
“She really went out of her way to help and solve the problem.”
Head of Brand did not reply after promising a possible kit.
“I didn’t hear back for almost two weeks”
Prompt and positive response allowed me to order stock timeously.
“Prompt and positive response to my enquiry allowing me to timeously order an item of stock .”
Received quick and friendly service response.
“Great service.”
Customer support was perfect and much appreciated.
“Your support is perfect!!!”
No one replied to the reviewer's message or enquiry.
“Nobody replied me!”
Customer service was friendly and provided a quick helpful response.
“I had a great experience with Lyle & Scott customer service.”
Customer support corrected sizing and reprocessed order within ten minutes.
“All carried out within 10 minutes.”
Customer service responded quickly and parcel notification followed shortly.
“They got back straight away”
Head office sent a free sweatshirt after resolving a wrong-size store error.
“send me a free sweatshirt to cover my expenses”
Reviewer praised the customer support as amazing.
“Amazing customer support”
Service was fast, friendly and reliable.
“fast, friendly, reliable”
Received a fast response from customer service.
“Fast response”
Received a swift response and an order update simultaneously.
“A swift response to my query & an update on my order at the same time.”
The purchase was an easy experience for the reviewer.
“Easy experience!”
Customer support quickly reshipped after shipping problems and used personalised approach.
“the customor support team made sure my package was shipped immediatly.”
Return handled with friendly, quick and effective service.
“Very good service and perfect support with my return.”
Customer care operative Michael resolved newsletter and discount registration issues quickly.
“Micheal from your Customer Care Operative helped me in a very fast and friendly manner!”
Received a quick, simple, polite response and likely will reorder.
“Quick, simple and polite response with an easy fix.”
Steve was approachable and willing to explore proposed opportunities.
“I found Steve to be very approachable and willing to explore the oportunitites proposed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lyle & Scott is a Scottish heritage clothing brand with a long history in knitwear and casual menswear. The label sells through its own online store, physical retail outlets and wholesale partners, and is known for emblematic branded apparel. People searching for Lyle & Scott reviews typically look for information on product durability, customer service, delivery and returns experiences.