Reviews Analysed
21
We Collect & Analyse Reviews
Lyle & Scott
Experiences & Reviews
Lyle & Scott is a Scottish heritage clothing brand with a long history in knitwear and casual menswear. The label sells through its own online store, physical retail outlets and wholesale partners, and is known for emblematic branded apparel. People searching for Lyle & Scott reviews typically look for information on product durability, customer service, delivery and returns experiences.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe responsive, helpful customer support that resolves orders, returns and errors quickly; only a few mention service gaps.
Share
Strong
30%
💰
Value for money
Very few reviews address price or value directly; one report of HQ sending a free sweatshirt after a store error suggests occasional restitution.
Share
Mixed
3%
⚡
User experience
Customers report straightforward online and in-store experiences: easy ordering, quick fixes for wrong sizes, timely order updates and simple returns.
Share
Strong
18%
🔧
Product quality
A small number of reviews comment on garments, noting evident craftsmanship and durable materials; sample size is limited but generally positive.
Share
Mixed
3%
📞
Communication
Most comments highlight prompt replies, order updates and proactive contact from staff; a minority report delayed or missing responses.
Share
Strong
30%
⭐
Overall experience
Overall impressions are largely positive: many reviewers say issues were resolved and recommend the brand, though some experienced poor follow-up.
Share
Strong
16%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Having bought from Lyle @ Scott…
"Having bought from Lyle @ Scott numerous times in stores and online I’ve always found their products great and never had a problem with them. My last..."
Paul woodhouse
Trustpilot
Sep 30, 2025
Featured for: Positive resolution and detailed updates
Lack of communication
"I contacted the Lyle and Scot customer service team and was asked to email the Head of Brand, Scot Bowman. We exchanged a few emails, he mentioned the..."
Michael Mark
Trustpilot
Sep 30, 2025
Featured for: Reports lack of timely communication
Exceptional Service and Quality Clothing: A Review of Lyle & Scott
"I recently purchased some clothing from Lyle & Scott and was thoroughly impressed with their products. The attention to detail in their craftsmanship was evident, as each garment was purpose-built for lasting quality without sacrificing style. The latest collections offered a wide range of options for any occasion, from casual wear to more formal attire. I particularly enjoyed the variety of colors and patterns available, which allowed me to express my personal sense of fashion in a unique way. What stood out most about my experience at Lyle & Scott was the exceptional customer service. The staff were friendly and knowledgeable about the products, providing helpful recommendations that made my shopping experience all the more enjoyable. Overall, I would highly recommend Lyle & Scott for anyone looking for high-quality garments that are both stylish and durable. Their commitment to crafting purpose-built clothing is evident in every piece they offer, making them an excellent choice for anyone who values long-lasting quality"
Yvette Turner
Collected.reviews
Jan 04, 2023
Featured for: Mentions craftsmanship, in-store service
Thank you Lyle Scott from HQ handling in proper way
"I want to thank to Tracey who is a customer care supervisor from Lyle Scott from HQ in London handling my complaint in proper way. I wrote a letter an..."
Doris NG
Trustpilot
Sep 30, 2025
Featured for: HQ compensation after store error
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Paul woodhouse
trustpilot.com
Sep 30, 2025
Having bought from Lyle @ Scott…
Having bought from Lyle @ Scott numerous times in stores and online I’ve always found their products great and never had a problem with them. My last...
M
Michael Mark
trustpilot.com
Sep 30, 2025
Lack of communication
I contacted the Lyle and Scot customer service team and was asked to email the Head of Brand, Scot Bowman. We exchanged a few emails, he mentioned the...
N
Nigel
trustpilot.com
Sep 30, 2025
Prompt and positive response to my…
Prompt and positive response to my enquiry all...
E
Erik Konrad
trustpilot.com
Sep 30, 2025
Great service
Great service. Quick...
L
Lazar
trustpilot.com
Sep 30, 2025
Your support is perfect!!
Your support is pe...
A
Andrea Sciasci
trustpilot.com
Sep 30, 2025
Nobody replied me!
...
D
Daniel Rieck
trustpilot.com
Sep 30, 2025
I had a great experience with Lyle &…
I had a great experience with Lyle & Scott customer service. They were very frien...
S
Steve Taylor
trustpilot.com
Sep 30, 2025
Ordered the wrong size and was…
Ordered the wrong size and was immediately helped by customer support, order ca...
P
Pcspiers
trustpilot.com
Sep 30, 2025
Top stuff Lyle & Scott…
Never had an issue with Lyle & Scott but wondered where my email was that my order was sent out. They got back straight away and assured me it's comin...
D
Doris NG
trustpilot.com
Sep 30, 2025
Thank you Lyle Scott from HQ handling in proper way
I want to thank to Tracey who is a customer care supervisor from Lyle Scott from HQ in London handling my complaint in proper way. I wrote a letter an...
c
customer
trustpilot.com
Sep 30, 2025
Amazing customer support
...
M
Monty
trustpilot.com
Sep 30, 2025
fast, friendly, reliable
...
T
Tessa
trustpilot.com
Sep 30, 2025
Fast response
...
S
Scotty
trustpilot.com
Sep 30, 2025
Quick response
A swift response to my query & an update on...
Z
Zach Hoffman
trustpilot.com
Sep 30, 2025
Easy experience!
...
s
stef Vbb
trustpilot.com
Sep 30, 2025
After some small shipping problems
After some small shipping problems, the customor support team made sure my...
F
Frank S.
trustpilot.com
Sep 30, 2025
Return
Very good service and perfect support with my return. Ve...
S
Sven Heß
trustpilot.com
Sep 30, 2025
Micheal, Customer Care Operative
Hello, I am from Germany and had problems with the registration of your newsletter and the welcome discount … Micheal from your Customer Care...
E
Ethan
trustpilot.com
Sep 30, 2025
Very good
Quick, simple and polite response with an easy fix. Lovely member...
J
John Anderson
trustpilot.com
Sep 30, 2025
I found Steve to be very approachable…
I found Steve to be very approachable and wi...
Conclusion
Reviews of Lyle & Scott show consistent praise for customer service responsiveness and practical problem resolution, including order updates and quick fixes for returns or wrong sizes. Multiple reviewers name staff (for example Tracey and Micheal) who handled issues and kept customers informed. Product comments are fewer but include positive notes on craftsmanship and durability. A small number of reviews describe communication failures; these tend to be isolated rather than systemic. For shoppers researching Lyle & Scott reviews, consider the strong pattern of rapid customer support alongside limited direct feedback on pricing or long-term product wear.