Customers often praise the fabric quality, fit, and Italian craftsmanship. Many also mention helpful, quick customer service and straightforward exchanges. Several complaints point to delivery problems, unexpected charges, and returns stuck in transit. A smaller number note inconsistent sizing and occasional garment defects.
Examples from available reviews (Jul 2022 – Mar 2026).
Amazing quality, timeless designs and high-quality materials without logos.
“Amazing quality, timeless designs and no logos.”
Excellent shopping experience with amazing quality and helpful customer service.
“outstanding customer service”
Returns stuck in transit and customer service provided no helpful support.
“stuck in an Italian UPS facility”
Shirt seams unraveled after two washes and customer service refused refund.
“sewn seam near the left cuff has unravelled over about 40mm.”
Reviewers often point to attentive boutique staff and fast, responsive customer support. Many describe simple exchanges and quick deliveries. A minority say service fell short during return problems, including refunds being refused.
Shoppers frequently connect the higher price to better materials and construction. Some feel the cost is fair for durable fabrics and timeless designs. A few say it feels expensive when fit or durability issues show up.
Many describe easy online ordering, fast international shipping, and a pleasant unboxing. Store visits are often described as comfortable and personalised. A small number mention confusing size labels and a fit that didn’t meet expectations.
Many reviews highlight refined fabrics, careful workmanship, and garments that hold their shape. A few isolated comments mention seams unravelling, and one item losing shape after dry cleaning. Compared with the volume of praise, these issues appear occasional.
Several reviewers praise clear, timely updates on orders and replacements. One review mentions extra charges not shown on the website, and another describes weak support when a return was stuck in transit. Complaints about third-party carrier fees come up repeatedly in delivery-related feedback.
Most accounts describe a dependable premium experience shaped by strong materials and service. A smaller group stands out for serious delivery or sizing problems. Overall, product approval is high, with occasional breakdowns in operations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Excellent shopping experience with amazing quality and helpful customer service.
“outstanding customer service”
Superb customer service with a positive approach to refunds and changes.
“superb customer service”
Website failed to disclose large additional charges beyond product price.
“You never tell in the web page that the users have to pay a huge amount of money”
Returns stuck in transit and customer service provided no helpful support.
“stuck in an Italian UPS facility”
Product quality and style described as superb.
“quailty and style of these products is superb.”
Good quality, reliable products and complimentary candies appreciated.
“The complimentary candies is nice.”
Terrific customer service during a size exchange; reviewer thankful.
“Terrific customer service for a size exchange.”
Amazing quality, timeless designs and high-quality materials without logos.
“Amazing quality, timeless designs and no logos.”
Easy return process and superb in-store experience; fit and fabric excellent.
“the process was extremely easy.”
Attentive, knowledgeable staff provided personalised, professional luxury retail experience.
“he was attentive without being pushy”
Found the brand for its consistent quality and good fit across purchases.
“it’s the quality and fit.”
Most items had great quality; gloves showed surface flaws though.
“many flaws on the skin”
Incredible fabric and design quality leading to repeat purchases.
“Incredible quality, from the fabric, design and production.”
Products made from fine materials, well-priced, with excellent service.
“finest quality materials and fabrics”
Pleasant store visit though some sales staff lacked product and size knowledge.
“salesmen were not too familiar with the products and sizes.”
Enjoyable shop experience with friendly staff and comfortable garments.
“The garments from Luca Faloni are really nice and comfortable”
Easy ordering and fast international delivery to Dubai within four days.
“which arrived within 4 days.”
High-quality style and materials with top customer service and unboxing.
“Customer service, including the communication and unboxing experience are top.”
Excellent service paired with a fabulous product.
“Excellent service and fabulous product”
Praises product quality highly but dislikes UPS delivery fees.
“Only issue? They use ups for delivery”
Products were good quality and delivery was efficient.
“Good quality of products.”
Super-efficient, friendly customer service and good quality clothing impressed.
“super-efficient, friendly customer service.”
Loves the quality and workmanship and feels connected to roots.
“love the quality & workmanship of the line of clothing as well as it brings me close to my roots”
Smooth returns, fast replacement, and an excellent-fitting, durable sweater.
“The sweater itself fits and feels amazing.”
Superb quality and luxurious wearability created loyal customers.
“Superb quality and luxurious wearability”
Great fit and fabric loved by the reviewer.
“Great fit, love the fabric.”
Sweater described as beautiful, comfortable, stylish and perfectly fitting.
“Soft, comfortable, stylish, and fits perfectly.”
Delivery was prompt and the item matched its description.
“Prompt delivery, item as described.”
Fantastic quality and fit with an excellent try-before-you-buy policy.
“Fantastic quality and fit.”
First purchases at the Piccadilly store were fantastic and very soft.
“they was fantastic and I love the items they are so soft 5 stars from me”
Exchange handled professionally with great garment quality and pleasant communication.
“handled very professionally, with the utmost care and very pleasant communication.”
Shirt seams unraveled after two washes and customer service refused refund.
“sewn seam near the left cuff has unravelled over about 40mm.”
Clothes labelled as US sizes are much too small for the reviewer.
“Clothes should not be sold in US sizes are much too small”
Excellent fabric quality, perfect fit and very comfortable.
“Great quality fabric, fits perfectly and feels very comfortable.”
Team was very helpful and products have unique style and quality.
“the team is amazing and very helpful.”
Great quality, next-day delivery, and hassle-free returns encourage purchases.
“Great quality and speedy next-day delivery, free over €250.”
Product quality varies; a silk-cotton polo lost shape after dry cleaning.
“after dry cleaning once, the shirt already starts to look very different and change shape.”
On-time delivery and great materials, though somewhat expensive.
“materials are great little bit expensive but you are paying for great quality”
Excellent customer support and timely delivery created an exceptional shopping experience.
“Super customer support, delivery under a tight deadline”
Delivery was fast and correct.
“Fast and correct delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luca Faloni is an Italian menswear brand focused on wardrobe staples such as knitwear, shirts, and cashmere. It sources high-quality natural fibres and makes its garments in Italy. The products are sold through a direct-to-consumer online store and physical boutiques. Product pages usually include fabric composition and fit details to help buyers choose. Founded by Luca Faloni, the brand places craftsmanship and material choice at the core of its design approach.