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We Collect & Analyse Reviews

Luca Faloni
Experiences & Reviews

Luca Faloni is an Italian menswear label known for selling premium men’s knitwear and wardrobe staples direct to consumers. The brand emphasises Italian manufacturing and seasonal capsule collections sold via its website and selected retail locations. Consumers searching reviews typically look for information on fabric quality (cashmere, wool, cotton blends), fit and sizing, delivery and returns policies, and customer support responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 15d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Delivery, exchanges and returns are repeatedly described as fast and smooth. In‑store and next‑day delivery experiences are often praised; isolated complaints focus on refund refusals or policy handling.

Share
18%
Strong
💰

Value for money

Some customers accept higher prices for perceived material quality and finish, while others report poor durability or unexpected wear for the price paid.

Share
6%
Mixed

User experience

Website navigation, in‑store visits and return flows are generally reported as straightforward and helpful. A minority raise sizing or fit problems that affected ordering confidence.

Share
9%
Strong
🔧

Product quality

Most reviewers praise fabrics, fit and low pilling on cashmere items; several call out excellent workmanship. A smaller group report seam failures or poor durability on specific items.

Share
29%
Strong
📞

Communication

Customer support is frequently described as friendly, professional and helpful, especially for exchanges. A few reviews describe unsatisfactory responses or declined remedies.

Share
8%
Strong

Overall experience

A large share of reviewers report satisfaction and repeat purchases, citing quality and service. A minority experienced quality or support issues that led to negative overall impressions.

Share
29%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Liviu Chelbosu
trustpilot.com Sep 30, 2025

Nice experience

Good quality of products. Delivery procedure efficient,...

A
Andyoro
trustpilot.com Sep 30, 2025

Luca Faloni offers good quality and…

Luca Faloni offers good quality and timeless style. What impressed me most is their super-efficient, frien...

M
Milena Wiesemann
trustpilot.com Sep 30, 2025

love the quality & workmanship of the…

love the quality & workmanship of the line of cl...

H
Henrik Andersen
trustpilot.com Sep 30, 2025

Ordered a cashmere full zip

Ordered a cashmere full zip. Slightly too slim for me so returned it and bought larger size. The return of the sweater and money back was done so fast...

f
frater
trustpilot.com Sep 30, 2025

+ Superb quality and luxuriousness❗

+ Superb quality and luxurious wearabilit...

C
Chris Sachse
trustpilot.com Sep 30, 2025

Great fit

...

K
Ken
trustpilot.com Sep 30, 2025

The sweater is beautiful

The sweater is beautiful. Soft, comfortab...

H
Harri P
trustpilot.com Sep 30, 2025

Smooth Transaction

Prompt delivery,...

M
Mike Davison
trustpilot.com Sep 30, 2025

Fantastic quality and fit

Fantastic quality and fit. Excellent...

D
Des Jarvis
trustpilot.com Sep 30, 2025

Just brought my first few items from…

Just brought my first few items from the Piccadilly store and they...

C
Consumer
trustpilot.com Sep 30, 2025

Great quality and amazing service

Great quality of garment and amazing service, I had to exchange the item to a different size a...

F
Frank
trustpilot.com Sep 30, 2025

Shoddy shirt, even more shoddy customer support.

I have purchased perhaps 20 shirts from Luca Faloni over the past couple of years. I have not yet worn six of those bought. A recently purchased oxfor...

W
Wooten Epes
trustpilot.com Sep 30, 2025

Clothes should not be sold in US sizes…

Clothes should not be sold i...

M
Meqdad Almheiri
trustpilot.com Sep 30, 2025

Great quality fabric

Great quality fabric, fits perfectly and...

A
Adel Qahwaji
trustpilot.com Sep 30, 2025

the team is amazing and very helpful

the team is amazing and very helpful. and of course, t...

D
Dominik Kacperski
trustpilot.com Sep 30, 2025

Great quality and speedy delivery

Great quality and speedy next-day delivery, free over €250. H...

T
Thomas
trustpilot.com Sep 30, 2025

Varying quality between products

Varying quality between products. I have bought several products from Luca Faloni including several Silk-Cotton Amalfi Long Sleeve Polo Shirts and the...

A
Asiqur Moklis
trustpilot.com Sep 30, 2025

Great service on time delivery and…

Great service on time delivery and materials are great l...

c
conor mahony
trustpilot.com Sep 30, 2025

Super customer support

Super customer support, delivery under a tight deadline and just an over...

D
Dirk Salewski
trustpilot.com Sep 30, 2025

Fast and correct delivery

...

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Conclusion

Reviews indicate Luca Faloni is often praised for fabric quality, fit and a generally smooth delivery and returns process. Many customers highlight cashmere performance (low pilling) and quick exchanges, while customer support is usually described as helpful. However, there are isolated complaints about seam failures, inconsistent durability and at least one report of unsatisfactory resolution from support. Prospective buyers should check sizing guidance, read care instructions and review the returns policy before purchasing higher‑priced items.