Reviews Analysed
21
We Collect & Analyse Reviews
Luca Faloni
Experiences & Reviews
Luca Faloni is an Italian menswear label known for selling premium men’s knitwear and wardrobe staples direct to consumers. The brand emphasises Italian manufacturing and seasonal capsule collections sold via its website and selected retail locations. Consumers searching reviews typically look for information on fabric quality (cashmere, wool, cotton blends), fit and sizing, delivery and returns policies, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
15d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Delivery, exchanges and returns are repeatedly described as fast and smooth. In‑store and next‑day delivery experiences are often praised; isolated complaints focus on refund refusals or policy handling.
Share
Strong
18%
💰
Value for money
Some customers accept higher prices for perceived material quality and finish, while others report poor durability or unexpected wear for the price paid.
Share
Mixed
6%
⚡
User experience
Website navigation, in‑store visits and return flows are generally reported as straightforward and helpful. A minority raise sizing or fit problems that affected ordering confidence.
Share
Strong
9%
🔧
Product quality
Most reviewers praise fabrics, fit and low pilling on cashmere items; several call out excellent workmanship. A smaller group report seam failures or poor durability on specific items.
Share
Strong
29%
📞
Communication
Customer support is frequently described as friendly, professional and helpful, especially for exchanges. A few reviews describe unsatisfactory responses or declined remedies.
Share
Strong
8%
⭐
Overall experience
A large share of reviewers report satisfaction and repeat purchases, citing quality and service. A minority experienced quality or support issues that led to negative overall impressions.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Ordered a cashmere full zip
"Ordered a cashmere full zip. Slightly too slim for me so returned it and bought larger size. The return of the sweater and money back was done so fast..."
Henrik Andersen
Trustpilot
Sep 30, 2025
Featured for: fast returns; praised product quality
Shoddy shirt, even more shoddy customer support.
"I have purchased perhaps 20 shirts from Luca Faloni over the past couple of years. I have not yet worn six of those bought. A recently purchased oxfor..."
Frank
Trustpilot
Sep 30, 2025
Featured for: reports poor quality; unsatisfactory support
Varying quality between products
"Varying quality between products. I have bought several products from Luca Faloni including several Silk-Cotton Amalfi Long Sleeve Polo Shirts and the..."
Thomas
Trustpilot
Sep 30, 2025
Featured for: durability concerns after dry cleaning
Luca Faloni offers good quality and…
"Luca Faloni offers good quality and timeless style. What impressed me most is their super-efficient, frien..."
Andyoro
Trustpilot
Sep 30, 2025
Featured for: friendly customer service; supports small producers
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Liviu Chelbosu
trustpilot.com
Sep 30, 2025
Nice experience
Good quality of products. Delivery procedure efficient,...
A
Andyoro
trustpilot.com
Sep 30, 2025
Luca Faloni offers good quality and…
Luca Faloni offers good quality and timeless style. What impressed me most is their super-efficient, frien...
M
Milena Wiesemann
trustpilot.com
Sep 30, 2025
love the quality & workmanship of the…
love the quality & workmanship of the line of cl...
H
Henrik Andersen
trustpilot.com
Sep 30, 2025
Ordered a cashmere full zip
Ordered a cashmere full zip. Slightly too slim for me so returned it and bought larger size. The return of the sweater and money back was done so fast...
f
frater
trustpilot.com
Sep 30, 2025
+ Superb quality and luxuriousness❗
+ Superb quality and luxurious wearabilit...
C
Chris Sachse
trustpilot.com
Sep 30, 2025
Great fit
...
K
Ken
trustpilot.com
Sep 30, 2025
The sweater is beautiful
The sweater is beautiful. Soft, comfortab...
H
Harri P
trustpilot.com
Sep 30, 2025
Smooth Transaction
Prompt delivery,...
M
Mike Davison
trustpilot.com
Sep 30, 2025
Fantastic quality and fit
Fantastic quality and fit. Excellent...
D
Des Jarvis
trustpilot.com
Sep 30, 2025
Just brought my first few items from…
Just brought my first few items from the Piccadilly store and they...
C
Consumer
trustpilot.com
Sep 30, 2025
Great quality and amazing service
Great quality of garment and amazing service, I had to exchange the item to a different size a...
F
Frank
trustpilot.com
Sep 30, 2025
Shoddy shirt, even more shoddy customer support.
I have purchased perhaps 20 shirts from Luca Faloni over the past couple of years. I have not yet worn six of those bought. A recently purchased oxfor...
W
Wooten Epes
trustpilot.com
Sep 30, 2025
Clothes should not be sold in US sizes…
Clothes should not be sold i...
M
Meqdad Almheiri
trustpilot.com
Sep 30, 2025
Great quality fabric
Great quality fabric, fits perfectly and...
A
Adel Qahwaji
trustpilot.com
Sep 30, 2025
the team is amazing and very helpful
the team is amazing and very helpful. and of course, t...
D
Dominik Kacperski
trustpilot.com
Sep 30, 2025
Great quality and speedy delivery
Great quality and speedy next-day delivery, free over €250. H...
T
Thomas
trustpilot.com
Sep 30, 2025
Varying quality between products
Varying quality between products. I have bought several products from Luca Faloni including several Silk-Cotton Amalfi Long Sleeve Polo Shirts and the...
A
Asiqur Moklis
trustpilot.com
Sep 30, 2025
Great service on time delivery and…
Great service on time delivery and materials are great l...
c
conor mahony
trustpilot.com
Sep 30, 2025
Super customer support
Super customer support, delivery under a tight deadline and just an over...
D
Dirk Salewski
trustpilot.com
Sep 30, 2025
Fast and correct delivery
...
Conclusion
Reviews indicate Luca Faloni is often praised for fabric quality, fit and a generally smooth delivery and returns process. Many customers highlight cashmere performance (low pilling) and quick exchanges, while customer support is usually described as helpful. However, there are isolated complaints about seam failures, inconsistent durability and at least one report of unsatisfactory resolution from support. Prospective buyers should check sizing guidance, read care instructions and review the returns policy before purchasing higher‑priced items.