Reviews indicate Luca Faloni is often praised for fabric quality, fit and a generally smooth delivery and returns process. Many customers highlight cashmere performance (low pilling) and quick exchanges, while customer support is usually described as helpful. However, there are isolated complaints about seam failures, inconsistent durability and at least one report of unsatisfactory resolution from support. Prospective buyers should check sizing guidance, read care instructions and review the returns policy before purchasing higher‑priced items.
Examples from available reviews (Jul 2022 – Feb 2026).
Smooth returns, fast replacement, and an excellent-fitting, durable sweater.
“The sweater itself fits and feels amazing.”
Shirt seams unraveled after two washes and customer service refused refund.
“sewn seam near the left cuff has unravelled over about 40mm.”
Product quality varies; a silk-cotton polo lost shape after dry cleaning.
“after dry cleaning once, the shirt already starts to look very different and change shape.”
Super-efficient, friendly customer service and good quality clothing impressed.
“super-efficient, friendly customer service.”
Delivery, exchanges and returns are repeatedly described as fast and smooth. In‑store and next‑day delivery experiences are often praised; isolated complaints focus on refund refusals or policy handling.
Some customers accept higher prices for perceived material quality and finish, while others report poor durability or unexpected wear for the price paid.
Website navigation, in‑store visits and return flows are generally reported as straightforward and helpful. A minority raise sizing or fit problems that affected ordering confidence.
Most reviewers praise fabrics, fit and low pilling on cashmere items; several call out excellent workmanship. A smaller group report seam failures or poor durability on specific items.
Customer support is frequently described as friendly, professional and helpful, especially for exchanges. A few reviews describe unsatisfactory responses or declined remedies.
A large share of reviewers report satisfaction and repeat purchases, citing quality and service. A minority experienced quality or support issues that led to negative overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent shopping experience with amazing quality and helpful customer service.
“outstanding customer service”
Superb customer service with a positive approach to refunds and changes.
“superb customer service”
Website failed to disclose large additional charges beyond product price.
“You never tell in the web page that the users have to pay a huge amount of money”
Returns stuck in transit and customer service provided no helpful support.
“stuck in an Italian UPS facility”
Product quality and style described as superb.
“quailty and style of these products is superb.”
Good quality, reliable products and complimentary candies appreciated.
“The complimentary candies is nice.”
Terrific customer service during a size exchange; reviewer thankful.
“Terrific customer service for a size exchange.”
Amazing quality, timeless designs and high-quality materials without logos.
“Amazing quality, timeless designs and no logos.”
Easy return process and superb in-store experience; fit and fabric excellent.
“the process was extremely easy.”
Attentive, knowledgeable staff provided personalised, professional luxury retail experience.
“he was attentive without being pushy”
Found the brand for its consistent quality and good fit across purchases.
“it’s the quality and fit.”
Most items had great quality; gloves showed surface flaws though.
“many flaws on the skin”
Incredible fabric and design quality leading to repeat purchases.
“Incredible quality, from the fabric, design and production.”
Products made from fine materials, well-priced, with excellent service.
“finest quality materials and fabrics”
Pleasant store visit though some sales staff lacked product and size knowledge.
“salesmen were not too familiar with the products and sizes.”
Enjoyable shop experience with friendly staff and comfortable garments.
“The garments from Luca Faloni are really nice and comfortable”
Easy ordering and fast international delivery to Dubai within four days.
“which arrived within 4 days.”
High-quality style and materials with top customer service and unboxing.
“Customer service, including the communication and unboxing experience are top.”
Excellent service paired with a fabulous product.
“Excellent service and fabulous product”
Praises product quality highly but dislikes UPS delivery fees.
“Only issue? They use ups for delivery”
Products were good quality and delivery was efficient.
“Good quality of products.”
Super-efficient, friendly customer service and good quality clothing impressed.
“super-efficient, friendly customer service.”
Loves the quality and workmanship and feels connected to roots.
“love the quality & workmanship of the line of clothing as well as it brings me close to my roots”
Smooth returns, fast replacement, and an excellent-fitting, durable sweater.
“The sweater itself fits and feels amazing.”
Superb quality and luxurious wearability created loyal customers.
“Superb quality and luxurious wearability”
Great fit and fabric loved by the reviewer.
“Great fit, love the fabric.”
Sweater described as beautiful, comfortable, stylish and perfectly fitting.
“Soft, comfortable, stylish, and fits perfectly.”
Delivery was prompt and the item matched its description.
“Prompt delivery, item as described.”
Fantastic quality and fit with an excellent try-before-you-buy policy.
“Fantastic quality and fit.”
First purchases at the Piccadilly store were fantastic and very soft.
“they was fantastic and I love the items they are so soft 5 stars from me”
Exchange handled professionally with great garment quality and pleasant communication.
“handled very professionally, with the utmost care and very pleasant communication.”
Shirt seams unraveled after two washes and customer service refused refund.
“sewn seam near the left cuff has unravelled over about 40mm.”
Clothes labelled as US sizes are much too small for the reviewer.
“Clothes should not be sold in US sizes are much too small”
Excellent fabric quality, perfect fit and very comfortable.
“Great quality fabric, fits perfectly and feels very comfortable.”
Team was very helpful and products have unique style and quality.
“the team is amazing and very helpful.”
Great quality, next-day delivery, and hassle-free returns encourage purchases.
“Great quality and speedy next-day delivery, free over €250.”
Product quality varies; a silk-cotton polo lost shape after dry cleaning.
“after dry cleaning once, the shirt already starts to look very different and change shape.”
On-time delivery and great materials, though somewhat expensive.
“materials are great little bit expensive but you are paying for great quality”
Excellent customer support and timely delivery created an exceptional shopping experience.
“Super customer support, delivery under a tight deadline”
Delivery was fast and correct.
“Fast and correct delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luca Faloni is an Italian menswear label known for selling premium men’s knitwear and wardrobe staples direct to consumers. The brand emphasises Italian manufacturing and seasonal capsule collections sold via its website and selected retail locations. Consumers searching reviews typically look for information on fabric quality (cashmere, wool, cotton blends), fit and sizing, delivery and returns policies, and customer support responsiveness.