Reviews indicate Luca Faloni is often praised for fabric quality, fit and a generally smooth delivery and returns process. Many customers highlight cashmere performance (low pilling) and quick exchanges, while customer support is usually described as helpful. However, there are isolated complaints about seam failures, inconsistent durability and at least one report of unsatisfactory resolution from support. Prospective buyers should check sizing guidance, read care instructions and review the returns policy before purchasing higher‑priced items.
Examples from available reviews (Jul 2022 – Feb 2026).
Smooth returns, fast replacement, and an excellent-fitting, durable sweater.
“The sweater itself fits and feels amazing.”
Shirt seams unraveled after two washes and customer service refused refund.
“sewn seam near the left cuff has unravelled over about 40mm.”
Product quality varies; a silk-cotton polo lost shape after dry cleaning.
“after dry cleaning once, the shirt already starts to look very different and change shape.”
Super-efficient, friendly customer service and good quality clothing impressed.
“super-efficient, friendly customer service.”
Delivery, exchanges and returns are repeatedly described as fast and smooth. In‑store and next‑day delivery experiences are often praised; isolated complaints focus on refund refusals or policy handling.
Some customers accept higher prices for perceived material quality and finish, while others report poor durability or unexpected wear for the price paid.
Website navigation, in‑store visits and return flows are generally reported as straightforward and helpful. A minority raise sizing or fit problems that affected ordering confidence.
Most reviewers praise fabrics, fit and low pilling on cashmere items; several call out excellent workmanship. A smaller group report seam failures or poor durability on specific items.
Customer support is frequently described as friendly, professional and helpful, especially for exchanges. A few reviews describe unsatisfactory responses or declined remedies.
A large share of reviewers report satisfaction and repeat purchases, citing quality and service. A minority experienced quality or support issues that led to negative overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Luca Faloni is the epitome of luxury men's clothing made in Italy. From the moment I stepped into their virtual store, I was thoroughly impressed with their timeless and elegant collection. Their pieces are crafted from luxurious materials by skilled artisans in Italy, which truly reflects in the quality. The attention to detail on every garment is remarkable.
I had been looking for a high-quality cashmere sweater and was delighted to come across Luca Faloni's collection. The website made it so easy to navigate through all their different styles and colors, with detailed descriptions about each product that allowed me to make an informed purchase.
The delivery process was seamless; the package arrived promptly without any damage, and I couldn't wait to try on my new sweater. It fit like a glove – so soft and comfortable! Not only does it look great but it also feels fantastic against my skin.
One pleasant surprise was the complimentary gift wrap option at checkout; this added an extra touch of elegance when receiving my order. This experience has undoubtedly won me over as a customer for life; I highly recommend anyone who appreciates quality products crafted by experienced artisans in Italy should shop here.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luca Faloni is an Italian menswear label known for selling premium men’s knitwear and wardrobe staples direct to consumers. The brand emphasises Italian manufacturing and seasonal capsule collections sold via its website and selected retail locations. Consumers searching reviews typically look for information on fabric quality (cashmere, wool, cotton blends), fit and sizing, delivery and returns policies, and customer support responsiveness.