Customers often praise the fabric quality, fit, and Italian craftsmanship. Many also mention helpful, quick customer service and straightforward exchanges. Several complaints point to delivery problems, unexpected charges, and returns stuck in transit. A smaller number note inconsistent sizing and occasional garment defects.
Examples from available reviews (Jul 2022 – Mar 2026).
Amazing quality, timeless designs and high-quality materials without logos.
“Amazing quality, timeless designs and no logos.”
Excellent shopping experience with amazing quality and helpful customer service.
“outstanding customer service”
Returns stuck in transit and customer service provided no helpful support.
“stuck in an Italian UPS facility”
Shirt seams unraveled after two washes and customer service refused refund.
“sewn seam near the left cuff has unravelled over about 40mm.”
Reviewers often point to attentive boutique staff and fast, responsive customer support. Many describe simple exchanges and quick deliveries. A minority say service fell short during return problems, including refunds being refused.
Shoppers frequently connect the higher price to better materials and construction. Some feel the cost is fair for durable fabrics and timeless designs. A few say it feels expensive when fit or durability issues show up.
Many describe easy online ordering, fast international shipping, and a pleasant unboxing. Store visits are often described as comfortable and personalised. A small number mention confusing size labels and a fit that didn’t meet expectations.
Many reviews highlight refined fabrics, careful workmanship, and garments that hold their shape. A few isolated comments mention seams unravelling, and one item losing shape after dry cleaning. Compared with the volume of praise, these issues appear occasional.
Several reviewers praise clear, timely updates on orders and replacements. One review mentions extra charges not shown on the website, and another describes weak support when a return was stuck in transit. Complaints about third-party carrier fees come up repeatedly in delivery-related feedback.
Most accounts describe a dependable premium experience shaped by strong materials and service. A smaller group stands out for serious delivery or sizing problems. Overall, product approval is high, with occasional breakdowns in operations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Luca Faloni is the epitome of luxury men's clothing made in Italy. From the moment I stepped into their virtual store, I was thoroughly impressed with their timeless and elegant collection. Their pieces are crafted from luxurious materials by skilled artisans in Italy, which truly reflects in the quality. The attention to detail on every garment is remarkable.
I had been looking for a high-quality cashmere sweater and was delighted to come across Luca Faloni's collection. The website made it so easy to navigate through all their different styles and colors, with detailed descriptions about each product that allowed me to make an informed purchase.
The delivery process was seamless; the package arrived promptly without any damage, and I couldn't wait to try on my new sweater. It fit like a glove – so soft and comfortable! Not only does it look great but it also feels fantastic against my skin.
One pleasant surprise was the complimentary gift wrap option at checkout; this added an extra touch of elegance when receiving my order. This experience has undoubtedly won me over as a customer for life; I highly recommend anyone who appreciates quality products crafted by experienced artisans in Italy should shop here.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luca Faloni is an Italian menswear brand focused on wardrobe staples such as knitwear, shirts, and cashmere. It sources high-quality natural fibres and makes its garments in Italy. The products are sold through a direct-to-consumer online store and physical boutiques. Product pages usually include fabric composition and fit details to help buyers choose. Founded by Luca Faloni, the brand places craftsmanship and material choice at the core of its design approach.