Many customers mention clear lenses, comfortable frames, and an online ordering process that feels simple and very low priced. Several reviews also highlight fast delivery and spare pairs that can be reused. Another group describes wrong prescriptions, lenses they could not use, or refunds that were not sorted out. Customer support feedback ranges from quick and helpful to unclear or not responding.
Examples from available reviews (Oct 2022 – Mar 2026).
Lightweight, comfortable glasses with accurate, clear lenses and good fit.
“Lightweight, comfortable, and they don’t slip.”
Very low price for complex prescription; comfortable and prompt delivery.
“Can't believe I got a pair of glasses, in my crazy prescription, all set for £18 including P&P!!”
Order cancelled but company sent incorrect glasses and denied refund.
“they produced the glasses, knowing the prescription was wrong, and sent them anyway.”
Poor communication, promised refund and return label not provided.
“I was informed that I would receive a refund, but even after waiting 13 days, no refund was issued.”
Negative reviews often point to fulfilment issues. Customers mention incorrect prescriptions, cancelled orders that still arrived, and replacement or warranty requests that did not get finished. Some say early mistakes were fixed quickly, but unresolved cases come up repeatedly too.
Low prices stand out as a major positive theme. Reviewers point to affordable costs for complex prescriptions, varifocals, and repeat buys as reasons they see good value. Several link the price directly to ordering multiple pairs again.
Many describe the website and checkout as quick and easy. Multiple reviews mention neat packaging, a comfortable fit, and PD measurement guidance that helped. A smaller number report delivery mix-ups or delays.
Many reviews highlight clear lenses, sturdy frames, and less eye strain with blue-light options. Another set of complaints focuses on incorrect prescriptions, lenses that were too weak, glare, and poor finishing on some frames. Negative reviews also mention plastic lenses and rough edges.
Service communication varies across reviews. Several shoppers describe quick, proactive replies, refunds for grading differences, and prescription details checked before dispatch. Others report no response, mixed shipping messages, and return labels or refunds that were promised but never arrived.
Reviews show a strong split between many smooth purchases and a noticeable number of serious problems. Positive comments cluster around price, fit, and easy ordering. Negative feedback centres on prescription accuracy and aftercare that did not get resolved, which strongly shapes satisfaction for those customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Lightweight, comfortable glasses with accurate, clear lenses and good fit.
“Lightweight, comfortable, and they don’t slip.”
Low-priced glasses with genuinely solid quality and good appearance.
“The quality is genuinely solid and they look great on.”
Easy frame selection and prescription entry; well packed and comfortable fit.
“Really simple to choose frames and enter my prescription.”
Consistently accurate sizing and durable lenses; excellent value.
“Excellent quality for the money .”
Straightforward website checkout; prescription accurate and comfortable fit.
“Website was straightforward and checkout was quick.”
Blue light lenses reduced evening eye strain and look normal.
“Less eye strain in the evenings and they still look like normal glasses.”
Premium-looking frames and clear lenses with no night glare.
“Frames look premium for the price. Lenses are clear and there’s no glare at night.”
Same lens options as stores but much cheaper; well packaged.
“Better than high street prices .”
Support guided PD measurement clearly and verified details before dispatch.
“Customer service was brilliant.”
Order cancelled but company sent incorrect glasses and denied refund.
“they produced the glasses, knowing the prescription was wrong, and sent them anyway.”
Good glasses; slight delivery delay but helpful, responsive support.
“customer support responded quickly and kept me updated.”
Good backup pair, easy ordering and timely updates; frames nicer than photos.
“Perfect for a spare pair.”
Low cost, fast delivery with perfect fit and clear lenses.
“Great value and quick delivery.”
Poor communication, promised refund and return label not provided.
“I was informed that I would receive a refund, but even after waiting 13 days, no refund was issued.”
Received glasses with a prescription nowhere near what was ordered.
“nowhere near my prescription, not even close.”
Incorrect lenses and poor-quality glasses caused sickness and filthy case.
“Bad glasses, poor quality, weak, and incorrect lenses”
Cheap price and great glasses with about ten day delivery.
“Great glasses and price very cheap.”
Previously good service, latest order inaccurate and aftersales response poor.
“poor response so they need to improve on their customer service”
Initial prescription error replaced quickly with a very good new pair.
“Problem with first pair, prescription inaccurate for one eye.”
Under-prescribed lenses, plastic material and poor lens edge finishing.
“It is not made clear they are not glass but plastic.”
Received multiple conflicting shipment messages and confusing delivery timing.
“THE GLASSES WERE DELIVERED ON 1st September!”
Repeatedly ordered many excellent glasses that offer exceptional value.
“They are all brilliant and exceptional value.”
Glasses broke within six months and replacement process was not completed.
“VERY POOR SERVICE.”
Sent prescription but received wrong glasses and then no response.
“still no reply”
Excellent prices and pleased with the glasses received.
“Excellent prices and a great pair of speckles thank you”
Offers frame choices not always available on the high street.
“sometimes can't find what need on high street.”
Frame issue ignored; promised replacement never arrived and emails ignored.
“shocking customer service”
Company proactively advised on lens grade and refunded the difference.
“refunded me the difference.”
Repeatedly used service; products good and typically delivered in around two weeks.
“delivered in around two weeks”
Excellent communication and professionally made, high-quality glasses.
“Communication was excellent as were the glasses I ordered.”
Found lenses better than those from expensive opticians.
“I found the lenses better than the opticians expensive glasses”
Frame broke three months after arrival but warranty was denied.
“out of the guarantee period.”
Fairly priced with excellent design variations and highly recommended.
“Fair priced exellent design variations highly recommended.”
Smooth process, easy website, updated throughout, quick delivery.
“Website easy to navigate and kept updated at all times”
Quality glasses well packaged; multiple purchases with no faults.
“Quality glasses packaged well for delivery”
Order quick, prescription accurate, excellent value for varifocal lenses.
“excellent value and excellent service”
Very low price for complex prescription; comfortable and prompt delivery.
“Can't believe I got a pair of glasses, in my crazy prescription, all set for £18 including P&P!!”
Two glasses had a bottom glare making them unusable and no reply.
“both have a disconcerting glare across the bottom which makes them unusable.”
Bought several pairs; great value, fast delivery and good communication.
“Great value , fast delivery. Good communication on when your glasses are going to arrive”
Great price and very happy with the glasses.
“Great price, very happy with the glasses”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Low Cost Glasses sells prescription eyewear online. Its range includes single-vision and varifocal lenses, frame collections, and prescription sunglasses. Options include blue-light filtering coatings and a PD measuring guide for entering prescription details remotely. Customers can order through the website, get delivery across the UK, and use the returns process. Support is available by email and phone for order and prescription questions.