Reviews Analysed
21
We Collect & Analyse Reviews
Low Cost Glasses
Experiences & Reviews
Low Cost Glasses is an online eyewear retailer offering budget prescription glasses, frames and lens options for consumers in the UK and internationally. The site typically accepts uploaded prescriptions and sells single-vision, reading and varifocal lenses alongside a wide range of frames. Customers researching reviews will commonly look for information about lens accuracy, frame durability, delivery times, returns and customer support.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Ordering and delivery are often described as efficient, but several reviewers report unresolved warranty or replacement attempts and poor aftercare.
Share
Mixed
15%
💰
Value for money
Many reviewers highlight low prices and good value, frequently noting satisfactory lenses and affordable alternatives to high‑street options.
Share
Strong
14%
⚡
User experience
The website, ordering process and delivery tracking are commonly described as straightforward and fast by multiple reviewers.
Share
Strong
8%
🔧
Product quality
Numerous customers report accurate prescriptions and comfortable lenses, while a noticeable minority report broken frames or defective lenses.
Share
Mixed
22%
📞
Communication
Some reviews describe clear proactive updates and refunds, but others report ignored emails, inconsistent shipping messages and poor follow‑up.
Share
Mixed
14%
⭐
Overall experience
Overall opinions vary: many repeat buyers praise price and reliability, while a group of customers report serious service or product faults.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A worthwhile investment
"I recently purchased a pair of prescription glasses from Low Cost Glasses and I must say that I am very impressed with their service. The website was easy to navigate, and their selection of frames is vast. The ordering process was straightforward, and they kept me updated throughout the entire process- from order confirmation to dispatch notification. What surprised me the most was how fast my glasses arrived after they were dispatched. It only took a few days for them to arrive at my doorstep. When trying on the glasses, I noticed that they fit perfectly - just as if I had been fitted in-store. The quality of the lenses are exceptional; there isn't any distortion in vision or uncomfortable feeling when wearing them. What makes this experience even better was how affordable it all came out too! All in all, I highly recommend Low Cost Glasses for anyone looking for cheap prescription glasses online without sacrificing quality."
Cornelius Breitenberg
Collected.reviews
Oct 05, 2022
Featured for: Comprehensive positive review: service, quality
Terrible
"Terrible! Glasses I purchased broke within 6 months of purchase. Low Cost Glasses started the process of supplying a r..."
Kev Ducran
Trustpilot
Sep 30, 2025
Featured for: Broke; replacement process failed
Inability to read a prescription correctly.
"Ordered a pair of reading glasses, sent in my prescription. When they arrived I couldn’t see through them. So I emailed and explained the situation th..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Incorrect prescription; no follow-up
Wow! Wish I had purchased from Low Cost Glasses years ago!
"Can't believe I got a pair of glasses, in my crazy prescription, all set for £18 including P&P!! My glasses usually cost at least £100, just for the l..."
Amy Simpson
Trustpilot
Sep 30, 2025
Featured for: Strong value, prompt delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
James Krol
trustpilot.com
Sep 30, 2025
I received a variety of messages…
I received a variety of messages regarding Order Number 1054795 between 11th August 2025 (thank you for your order); 23rd August (being shipped - this...
A
Avril
trustpilot.com
Sep 30, 2025
Great choice of styles, great value.
After a trial run of ordering a single pair, I have now ordered so many pairs of glasses from Low Cost Glasses that I have lost count. T...
K
Kev Ducran
trustpilot.com
Sep 30, 2025
Terrible
Terrible! Glasses I purchased broke within 6 months of purchase. Low Cost Glasses started the process of supplying a r...
C
Consumer
trustpilot.com
Sep 30, 2025
Inability to read a prescription correctly.
Ordered a pair of reading glasses, sent in my prescription. When they arrived I couldn’t see through them. So I emailed and explained the situation th...
L
Lorne
trustpilot.com
Sep 30, 2025
Excellent company
Excellent prices and a grea...
O
Owein
trustpilot.com
Sep 30, 2025
Great recommended
Great recommended. Researched frames looking for. sometimes can't find what need on high...
C
Consumer
trustpilot.com
Sep 30, 2025
Experienced a problem with my frame
Experienced a problem with my frame, after numerous ignored emails finally got an answer offering replacement as soon as possible,3 weeks later...
r
ronnie norton
trustpilot.com
Sep 30, 2025
Great company to deal with
Great company to deal with, speedy and efficient. The company even contacted me to advise me that the p...
I
Ian Pygott
trustpilot.com
Sep 30, 2025
I have used low cost a number of times
I have used low cost a number of times, the product has always been good and d...
C
CDEC Wedding Cars
trustpilot.com
Sep 30, 2025
Communication was excellent as were the…
Communication was excellent as were the glasses I ordered. Proper profe...
M
Mr John W Qualtrough
trustpilot.com
Sep 30, 2025
I found the lenses better than the opticians.
I found the lenses better than the opticians expensive glass...
D
DEK
trustpilot.com
Sep 30, 2025
Dismissive customer service
The frame of my glasses broke exactly 3 months after I recei...
M
Martin Richardson
trustpilot.com
Sep 30, 2025
Fair priced exellent design variations…
Fair priced exellent design v...
C
Carole
trustpilot.com
Sep 30, 2025
Very pleased with the whole process…
Very pleased with the whole process from start to finish Website easy to navigate and...
P
PAUL COOK
trustpilot.com
Sep 30, 2025
Quality glasses packaged well for…
Quality glasses packaged well for delivery This was my...
S
Stephen Walsh
trustpilot.com
Sep 30, 2025
Excellent Service
My order arrived very quickly and the prescription was accurate, the order process was straightforward with no complicated form to complete, I paid le...
A
Amy Simpson
trustpilot.com
Sep 30, 2025
Wow! Wish I had purchased from Low Cost Glasses years ago!
Can't believe I got a pair of glasses, in my crazy prescription, all set for £18 including P&P!! My glasses usually cost at least £100, just for the l...
K
Kevin Bowman
trustpilot.com
Sep 30, 2025
Wasted £100
Ordered two sets of glasses both have a disconcerting glare across the bottom which m...
B
B J
trustpilot.com
Sep 30, 2025
Bought several pairs of glasses
Bought several pairs of glasses. Great value , fast delivery...
M
Mair Cork
trustpilot.com
Sep 30, 2025
Great price
Great price, very ha...
Conclusion
Reviews indicate Low Cost Glasses is frequently chosen for low prices, simple online ordering and a wide frame selection. Many customers report accurate prescriptions, quick delivery and repeat purchases for budget eyewear. However, multiple reviews describe issues with frame durability, prescription errors and slow or unresponsive customer service when seeking replacements or refunds. Prospective buyers may wish to check the returns and warranty terms, retain order documentation and try a single pair first to assess fit and optical accuracy.