Many customers mention clear lenses, comfortable frames, and an online ordering process that feels simple and very low priced. Several reviews also highlight fast delivery and spare pairs that can be reused. Another group describes wrong prescriptions, lenses they could not use, or refunds that were not sorted out. Customer support feedback ranges from quick and helpful to unclear or not responding.
Examples from available reviews (Oct 2022 – Mar 2026).
Lightweight, comfortable glasses with accurate, clear lenses and good fit.
“Lightweight, comfortable, and they don’t slip.”
Very low price for complex prescription; comfortable and prompt delivery.
“Can't believe I got a pair of glasses, in my crazy prescription, all set for £18 including P&P!!”
Order cancelled but company sent incorrect glasses and denied refund.
“they produced the glasses, knowing the prescription was wrong, and sent them anyway.”
Poor communication, promised refund and return label not provided.
“I was informed that I would receive a refund, but even after waiting 13 days, no refund was issued.”
Negative reviews often point to fulfilment issues. Customers mention incorrect prescriptions, cancelled orders that still arrived, and replacement or warranty requests that did not get finished. Some say early mistakes were fixed quickly, but unresolved cases come up repeatedly too.
Low prices stand out as a major positive theme. Reviewers point to affordable costs for complex prescriptions, varifocals, and repeat buys as reasons they see good value. Several link the price directly to ordering multiple pairs again.
Many describe the website and checkout as quick and easy. Multiple reviews mention neat packaging, a comfortable fit, and PD measurement guidance that helped. A smaller number report delivery mix-ups or delays.
Many reviews highlight clear lenses, sturdy frames, and less eye strain with blue-light options. Another set of complaints focuses on incorrect prescriptions, lenses that were too weak, glare, and poor finishing on some frames. Negative reviews also mention plastic lenses and rough edges.
Service communication varies across reviews. Several shoppers describe quick, proactive replies, refunds for grading differences, and prescription details checked before dispatch. Others report no response, mixed shipping messages, and return labels or refunds that were promised but never arrived.
Reviews show a strong split between many smooth purchases and a noticeable number of serious problems. Positive comments cluster around price, fit, and easy ordering. Negative feedback centres on prescription accuracy and aftercare that did not get resolved, which strongly shapes satisfaction for those customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a pair of prescription glasses from Low Cost Glasses and I must say that I am very impressed with their service. The website was easy to navigate, and their selection of frames is vast.
The ordering process was straightforward, and they kept me updated throughout the entire process- from order confirmation to dispatch notification. What surprised me the most was how fast my glasses arrived after they were dispatched. It only took a few days for them to arrive at my doorstep.
When trying on the glasses, I noticed that they fit perfectly - just as if I had been fitted in-store. The quality of the lenses are exceptional; there isn't any distortion in vision or uncomfortable feeling when wearing them.
What makes this experience even better was how affordable it all came out too! All in all, I highly recommend Low Cost Glasses for anyone looking for cheap prescription glasses online without sacrificing quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Low Cost Glasses sells prescription eyewear online. Its range includes single-vision and varifocal lenses, frame collections, and prescription sunglasses. Options include blue-light filtering coatings and a PD measuring guide for entering prescription details remotely. Customers can order through the website, get delivery across the UK, and use the returns process. Support is available by email and phone for order and prescription questions.