Reviews for Lovell Rugby show a clear split between customers satisfied with product selection, pricing and the online checkout, and customers who experienced fulfilment and aftercare issues. Positive reviews frequently cite good quality boots, useful discounts and an easy website. Negative feedback centres on delivery failures, incorrect items being sent and slow or absent responses to emails, including delayed or missing refunds. Potential buyers should weigh the pattern: if prompt, reliable returns and responsive customer service are essential, consider contacting the seller before purchase or choosing payment methods with buyer protection.
Examples from available reviews (Jul 2013 – Feb 2026).
Reviewer bought rugby gear and praised product quality and customer service.
“The quality of each item was excellent as well;”
Returned items but missing refund and poor customer service.
“I’m still chasing a missing £55 refund for the Kakari Elite Soft Ground boots.”
Paid for kit with next-day delivery but never received goods.
“The company has taken my money and not delivered anything.”
Products were great and website checkout worked well.
“Great products. Good website. Easy checkout”
Delivery and aftercare show a negative skew: several reviewers report prompt dispatchs, but a larger number cite returns problems, incorrect items and delayed refunds.
Multiple reviewers mention good prices, discounts and perceived value for boots and kit; no substantive comments disputing price or value were found.
Many shoppers report smooth checkout, clear site instructions and quick delivery; a substantial minority report cancelled orders, missing parcels or slow fulfilment.
Product condition and quality are often praised for boots and kit, but several reviews describe wrong items, mismatches or incorrect styles being shipped.
Communication is a frequent complaint: while isolated mentions note helpful responses, many reviewers report unanswered emails, lack of phone contact and inconsistent information.
Overall impressions are split: numerous positive purchases and repeat buyers contrast with a recurring cluster of unresolved delivery and returns complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (20) · Sitejabber (5) · Reviews (1) · Quotes shortened · As of: February 2026
Boots not received and customer service unresponsive despite many emails.
“Emailed the company 30 time with no reply.”
Product arrived but late causing reviewer to miss their event.
“Product did arrive, but was much later than agreed and I missed the event I bought it for.”
Goods not delivered and reviewer had to get a refund via their bank.
“Lovell didnt deliver my goods.”
They sent an order despite only having one pair, increasing delivery cost.
“they only had one pair so the other pair were cancelled.”
Awful customer service and accusations of ripping off customers.
“Ripping off customers left right and centre.”
Items shown in stock were not available and staff lacked product knowledge.
“Selling phantom products”
Goods and money unaccounted for despite many emails and calls.
“15 emails, 4 phone calls and 1 month after my order, I still don't know where my goods or my money has gone.”
Well-organised site delivered quality shirts quickly and accurately.
“The quality of the shirts was excellent and the sizing accurate”
Paid for express delivery but parcel didn't arrive and no helpful communication.
“Parcel didn't arrive on the designated day.”
Extensive stock, great deals, quick delivery and helpful phone service.
“Delivery always quick and if u prefer to contact them over phone for sales, extremely helpful.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lovell Rugby is a UK retailer focused on rugby kit and equipment, operating an online store that typically lists boots, shirts, coaching and training items. Customers searching reviews for Lovell Rugby will look for information on product range, pricing, delivery, returns and customer service.