Reviews Analysed
21
We Collect & Analyse Reviews
Lovell Rugby
Experiences & Reviews
Lovell Rugby is a UK retailer focused on rugby kit and equipment, operating an online store that typically lists boots, shirts, coaching and training items. Customers searching reviews for Lovell Rugby will look for information on product range, pricing, delivery, returns and customer service.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
18d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Delivery and aftercare show a negative skew: several reviewers report prompt dispatchs, but a larger number cite returns problems, incorrect items and delayed refunds.
Share
Weak
18%
💰
Value for money
Multiple reviewers mention good prices, discounts and perceived value for boots and kit; no substantive comments disputing price or value were found.
Share
Strong
6%
⚡
User experience
Many shoppers report smooth checkout, clear site instructions and quick delivery; a substantial minority report cancelled orders, missing parcels or slow fulfilment.
Share
Mixed
26%
🔧
Product quality
Product condition and quality are often praised for boots and kit, but several reviews describe wrong items, mismatches or incorrect styles being shipped.
Share
Mixed
11%
📞
Communication
Communication is a frequent complaint: while isolated mentions note helpful responses, many reviewers report unanswered emails, lack of phone contact and inconsistent information.
Share
Weak
13%
⭐
Overall experience
Overall impressions are split: numerous positive purchases and repeat buyers contrast with a recurring cluster of unresolved delivery and returns complaints.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Impressive Selections And Quality Products Plus Excellent Service At Lovell Rugby
"I recently purchased some rugby gear from Lovell Rugby and was very impressed with their wide selection of products. They had everything I needed, from rugby shirts to boots, coaching equipment, and training gear. The prices were great for the quality of the products as well. The customer service at Lovell Rugby was exceptional. When I had a question about sizing for my new boots, they were quick to respond and help me find the perfect fit. Their representatives were knowledgeable and professional. When my order arrived it was well-packaged and all items were exactly as described on their website. The quality of each item was excellent as well; everything is holding up nicely even after multiple rigorous training sessions. Overall, I'm delighted with my purchase from Lovell Rugby. They offer a great range of top-quality rugby products at reasonable prices while also providing excellent customer service that helped me throughout the purchasing process"
Wilfrid
Collected.reviews
Sep 02, 2022
Featured for: Positive: selection, quality, helpful service
Appalling Customer Service – Still Awaiting Refund After a Month
"I rarely leave reviews, but Lovell Rugby has pushed me to the limit. I returned four pairs of boots from order and have only been refunded for three...."
Samantha
Trustpilot
Sep 30, 2025
Featured for: Negative: unresolved refund, poor communication
Avoid
"I wish I had of read the recent Trustpilot reviews before using this company. I ordered £500 worth of kit and paid for next day delivery. All I got wa..."
Matthew
Trustpilot
Sep 30, 2025
Featured for: Negative: large order, non-delivery, unresponsive
Great products
"Great products. Good..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Positive: great products, easy website
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Daxie
trustpilot.com
Sep 30, 2025
Good quality and quick delivery
Good quality an...
J
James the boy
trustpilot.com
Sep 30, 2025
Complete lack of care. Poor experience.
Complete lack of care. Ordered a pair of boots. Packaged awfully, box was completely ripped to shreds and I opened it up and it was completely the wro...
O
Oliver Heath
trustpilot.com
Sep 30, 2025
Impossible to return goods
Boots arrived promptly but there is no return form and they don'...
S
Samantha
trustpilot.com
Sep 30, 2025
Appalling Customer Service – Still Awaiting Refund After a Month
I rarely leave reviews, but Lovell Rugby has pushed me to the limit. I returned four pairs of boots from order and have only been refunded for three....
C
Cameron Woolsey
trustpilot.com
Sep 30, 2025
Good quality boots good price and quick…
Good quality boots good price...
M
Mark Thorley
trustpilot.com
Sep 30, 2025
Complete lack of customer service
Wrong items sent for part of the order. Numerous emails to the sales team have been in responded to over a period of 10 working days. All been within...
c
customer
trustpilot.com
Sep 30, 2025
Do NOT use them!
I ordered 2 items, both the same, the 2 items sent were not the ones that were ordered and they weren't even the same! Managed to get a returns label...
n
nikolas polimeros
trustpilot.com
Sep 30, 2025
A decent company
Its not the first time ordering from lovell rugby. Every time they provide excellent service...
G
Ginger Reay
trustpilot.com
Sep 30, 2025
No fuss
No fuss, great discounts and clear...
A
ACG
trustpilot.com
Sep 30, 2025
Easy checkout
...
M
Matthew
trustpilot.com
Sep 30, 2025
Avoid
I wish I had of read the recent Trustpilot reviews before using this company. I ordered £500 worth of kit and paid for next day delivery. All I got wa...
C
Customer
trustpilot.com
Sep 30, 2025
Great products
Great products. Good...
C
Customer
trustpilot.com
Sep 30, 2025
Lions Rugby Merch from Lovell Rugby
I ordered Lions Rugby Merch from them, requested next day delivery, after 3 days nothing arrived. I emailed them waited a few days and no reply. In th...
H
HUGHES
trustpilot.com
Sep 30, 2025
Smooth website and payment
...
J
Jack Ormond
trustpilot.com
Sep 30, 2025
Fantastic
Fantastic experience...
C
Curtis Ewing
trustpilot.com
Sep 30, 2025
Great discounts and availability of…
Great discounts and...
M
Mr Flint
trustpilot.com
Sep 30, 2025
Great choice
Great choice, great price...
F
Fermín
trustpilot.com
Sep 30, 2025
I made a purchase that was supposed to…
I made a purchase that was supposed to take between 3 and 12 days. The order was never shipped, and I had to send two emails and place an order online...
M
MATEO_ RX
trustpilot.com
Sep 30, 2025
the best service
...
J
James Jack
trustpilot.com
Sep 30, 2025
Sent a top that was absolutely nothing…
Sent a top that was absolutely nothing like what I ordered and paid for. Completely different style. Just sent me an...
Conclusion
Reviews for Lovell Rugby show a clear split between customers satisfied with product selection, pricing and the online checkout, and customers who experienced fulfilment and aftercare issues. Positive reviews frequently cite good quality boots, useful discounts and an easy website. Negative feedback centres on delivery failures, incorrect items being sent and slow or absent responses to emails, including delayed or missing refunds. Potential buyers should weigh the pattern: if prompt, reliable returns and responsive customer service are essential, consider contacting the seller before purchase or choosing payment methods with buyer protection.