Many reviewers say deliveries arrive on time and products match the descriptions. Shoppers often mention the online store and checkout as easy to use. Customer support and order updates are frequently described as helpful. A smaller group reports damaged items, very long delivery delays, or collection mistakes.
Examples from available reviews (Nov 2021 – Mar 2026).
Gift price was good, delivery fast, recipient delighted.
“delivery was fast and he was delighted with his gifts”
Delivery took an extremely long time, causing frustration.
“Ordered an item for someones birthday and it took so long to arrive that the person has had 7 birthdays and 7 Christmasses...”
Packaging was terrible so item arrived damaged and returned.
“Packaging was terrible and therefore got damaged.”
Website was easy to use for designing the apron and delivery updates.
“the Web site was easy to use”
Many reviews mention quick fulfilment and polite service at checkout. Some describe issues with certain couriers, missing items at collection, and at least one delivery that arrived very late. These problems appear less common than on-time deliveries, but they trigger strong frustration when they happen.
Many customers say the products felt worth the price and offered good value. Some reviewers point out that certain items cost more than at other retailers. A few also cite postage or delivery fees as a downside.
Customers often describe the site and ordering process as easy. Several reviews single out click-and-collect and a simple checkout as highlights. A small number say the instructions or product details could be clearer.
Several reviewers say items met expectations and arrived well packed and protected. Others repeatedly mention damage linked to poor packaging, along with isolated reports of unacceptable product quality. These issues come up less often, but reviewers consistently call them out when they occur.
Many reviewers mention clear updates on order status, pre-orders, and stock issues. Customer service is often described as helpful and able to sort out problems. A minority focus on courier-related communication gaps rather than the company’s responsiveness.
Most reviews describe a good shopping experience, with on-time delivery and satisfactory products. Set against that are fewer but more serious complaints, including long delays, damaged deliveries, and collection errors. That split leads to uneven sentiment across reviewers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
We are very happy to have found your store. Thank you so much for the bathrobes and pyjamas sets. We all love them! They are very soft, warm and comfortable, just what we needed. I also like the color, nice choice of colors. The fabric is good quality, it's not too thin, not too thick. Again thanks for the great product at a great price. Your customer service is outstanding as well, fast delivery and very good communication during the entire process. We are a happy family! We will buy from you again and again and recommend our friends and relatives. You deserve a five star.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lost Universe runs an online store selling gift and lifestyle products direct to consumers. Its website shows product pages with images, descriptions, and prices so customers can compare options. Customers place orders online, and third-party couriers handle delivery. The company also offers support for order questions and returns.