Across the provided reviews, customers most often praise fast delivery, clear order updates and an easy ordering process. Several reviewers also highlight good pricing and a wide choice, but a noticeable minority report damaged items, dents or unsatisfactory product quality that led to returns. If considering a purchase, inspect deliveries promptly and retain packaging for returns; check postage costs before completing orders. For full confidence, confirm product descriptions and the seller's returns and shipping policies on official channels before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
High-quality, comfortable products with great price and excellent customer service.
“They are very soft, warm and comfortable, just what we needed.”
Packaging was terrible so item arrived damaged and returned.
“Packaging was terrible and therefore got damaged.”
Mask quality was shockingly poor, so it was returned.
“shockingly bad for £100”
Website easy to use for click and collect; pleasant store service.
“Website easy to use to order click and collect.”
Reviewers most often mention prompt delivery, helpful staff and reliable fulfilment; service-related comments are predominantly positive across reviews.
Many reviewers describe purchases as good value or 'well worth the money', but a minority report poor quality or high postage costs.
Customers frequently report an easy ordering experience and a wide product selection; a small number request clearer instructions for some items.
Product reports are mixed: several praise materials and condition on arrival, while a notable share report damaged items or unsatisfactory build quality.
Order updates and pre‑order communications are mentioned positively, but the sample of communication comments is small and should be treated cautiously.
Overall impressions lean positive: many reviewers say they'd buy again or recommend, though some experienced returns due to damage or quality issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
We are very happy to have found your store. Thank you so much for the bathrobes and pyjamas sets. We all love them! They are very soft, warm and comfortable, just what we needed. I also like the color, nice choice of colors. The fabric is good quality, it's not too thin, not too thick. Again thanks for the great product at a great price. Your customer service is outstanding as well, fast delivery and very good communication during the entire process. We are a happy family! We will buy from you again and again and recommend our friends and relatives. You deserve a five star.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lost Universe is a company name consumers may encounter when researching online retailers. Before purchasing, verify the company's official website, contact details and registered business information. Check published shipping, returns and warranty policies, and look for secure payment and clear customer‑service contacts to assess trustworthiness.