Across the provided reviews, customers most often praise fast delivery, clear order updates and an easy ordering process. Several reviewers also highlight good pricing and a wide choice, but a noticeable minority report damaged items, dents or unsatisfactory product quality that led to returns. If considering a purchase, inspect deliveries promptly and retain packaging for returns; check postage costs before completing orders. For full confidence, confirm product descriptions and the seller's returns and shipping policies on official channels before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
High-quality, comfortable products with great price and excellent customer service.
“They are very soft, warm and comfortable, just what we needed.”
Packaging was terrible so item arrived damaged and returned.
“Packaging was terrible and therefore got damaged.”
Mask quality was shockingly poor, so it was returned.
“shockingly bad for £100”
Website easy to use for click and collect; pleasant store service.
“Website easy to use to order click and collect.”
Reviewers most often mention prompt delivery, helpful staff and reliable fulfilment; service-related comments are predominantly positive across reviews.
Many reviewers describe purchases as good value or 'well worth the money', but a minority report poor quality or high postage costs.
Customers frequently report an easy ordering experience and a wide product selection; a small number request clearer instructions for some items.
Product reports are mixed: several praise materials and condition on arrival, while a notable share report damaged items or unsatisfactory build quality.
Order updates and pre‑order communications are mentioned positively, but the sample of communication comments is small and should be treated cautiously.
Overall impressions lean positive: many reviewers say they'd buy again or recommend, though some experienced returns due to damage or quality issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Gift price was good, delivery fast, recipient delighted.
“delivery was fast and he was delighted with his gifts”
Product was great but courier choice (Evri) was a downside.
“The only downside was that they use Evri as the courier service (for my delivery at least).”
Items matched expectations and were well received as gifts.
“Items exactly as expected. Bought as gifts and well received by recipients”
Product is very relaxing, lightweight and highly portable.
“Very relaxing. Recommend. Lightweight too making it extremely portable it also has a very long cable to the plug.”
Consistently great quality items and timely delivery.
“Great quality items each time I’ve ordered from menkind.”
Stock number problems were resolved by Menkind customer services.
“Had problems with stock numbers in stores but men kind customer services sorted it out thanks”
Reviewer loves the company and its products.
“Amazing company, love all their products 🫶🏻 😊”
Item arrived in a few days in good condition.
“Item arrived in few days, in good condition, happy with service”
Product was great, arrived quickly and well packaged.
“Great product. Arrived quickly and well packaged. I would highly recommend them”
Good communication with the supplier.
“Good communication with the supplier”
Delivery took an extremely long time, causing frustration.
“Ordered an item for someones birthday and it took so long to arrive that the person has had 7 birthdays and 7 Christmasses...”
Website was easy to use for designing the apron and delivery updates.
“the Web site was easy to use”
Package arrived on time and customer service was great.
“great customer service will use thease again”
Purchasing was easy and delivery was impressively quick.
“The ease in which it was to purchase the item and the quickness in getting sent out and delivered very impresive”
Item was slightly dearer than other retailers but available.
“Stranger things pops a little dearer than other retailers but had what I wanted 😀”
Pokémon item was close to retail price and well protected in postage.
“Item was well protected during postage.”
Ordering was straightforward and item was received on time.
“Ordering was straightforward and recieved my item on time.”
Shopping experience was great; delivery quick and items perfect.
“Great shopping experience. Delivered quickly and in perfect condition. Will definitely use again.”
Good offers and helpful service provided.
“Good offer and helpful service.”
Ordered two items online but only received one at collection.
“Product was fine ordered 2 online went to collect they gave me 1 and it was a bit off a faff trying to show them I have paid for 2”
Products matched description and arrived promptly.
“Products were as described and arrived promptly”
Delivery was good and on time.
“Good delivery on time”
Service was very good and fast.
“very good and fast”
Item had a great price and fast delivery.
“Great price for the item that i purchased & fast delivery time.”
Packaging was terrible so item arrived damaged and returned.
“Packaging was terrible and therefore got damaged.”
Purchase was well worth the money.
“Well worth the money”
Offers unusual gifts, particularly for men.
“Unusual gifts especially for men”
Both tins arrived dented despite good packaging, rendering them unsuitable.
“Unfortunately both tins were dented”
Mask quality was shockingly poor, so it was returned.
“shockingly bad for £100”
Good communication about order status and satisfactory product.
“Great experience and communication about the order status.”
No issues and would happily use the company again.
“No issues, would happily use again.”
Brilliant choice of advent calendars; will order Christmas pressies soon.
“Brilliant choice of advent calendars.”
Items arrived quickly and in good condition.
“They arrived in good condition and it was quick.”
Ordering was easy and delivery quick, though postage expensive.
“Was easy to order and came quickly Postage was quite expensive”
Product was awful, but reviewer admits it was their choice.
“Awful product, but it was my choice to buy it, so its no fault of Menkind”
Instructions provided could be improved.
“Instructions could be improved.”
Great communication provided for pre-order items.
“Great communication regarding pre-order items.”
Wide selection, competitive prices, high quality and fast delivery.
“you will not be disappointed in the service or quality”
Website easy to use for click and collect; pleasant store service.
“Website easy to use to order click and collect.”
Website had many items, lamp was small and delivery was on time.
“Excellent delivery got on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lost Universe is a company name consumers may encounter when researching online retailers. Before purchasing, verify the company's official website, contact details and registered business information. Check published shipping, returns and warranty policies, and look for secure payment and clear customer‑service contacts to assess trustworthiness.