Many reviewers say deliveries arrive on time and products match the descriptions. Shoppers often mention the online store and checkout as easy to use. Customer support and order updates are frequently described as helpful. A smaller group reports damaged items, very long delivery delays, or collection mistakes.
Examples from available reviews (Nov 2021 – Mar 2026).
Gift price was good, delivery fast, recipient delighted.
“delivery was fast and he was delighted with his gifts”
Delivery took an extremely long time, causing frustration.
“Ordered an item for someones birthday and it took so long to arrive that the person has had 7 birthdays and 7 Christmasses...”
Packaging was terrible so item arrived damaged and returned.
“Packaging was terrible and therefore got damaged.”
Website was easy to use for designing the apron and delivery updates.
“the Web site was easy to use”
Many reviews mention quick fulfilment and polite service at checkout. Some describe issues with certain couriers, missing items at collection, and at least one delivery that arrived very late. These problems appear less common than on-time deliveries, but they trigger strong frustration when they happen.
Many customers say the products felt worth the price and offered good value. Some reviewers point out that certain items cost more than at other retailers. A few also cite postage or delivery fees as a downside.
Customers often describe the site and ordering process as easy. Several reviews single out click-and-collect and a simple checkout as highlights. A small number say the instructions or product details could be clearer.
Several reviewers say items met expectations and arrived well packed and protected. Others repeatedly mention damage linked to poor packaging, along with isolated reports of unacceptable product quality. These issues come up less often, but reviewers consistently call them out when they occur.
Many reviewers mention clear updates on order status, pre-orders, and stock issues. Customer service is often described as helpful and able to sort out problems. A minority focus on courier-related communication gaps rather than the company’s responsiveness.
Most reviews describe a good shopping experience, with on-time delivery and satisfactory products. Set against that are fewer but more serious complaints, including long delays, damaged deliveries, and collection errors. That split leads to uneven sentiment across reviewers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Gift price was good, delivery fast, recipient delighted.
“delivery was fast and he was delighted with his gifts”
Product was great but courier choice (Evri) was a downside.
“The only downside was that they use Evri as the courier service (for my delivery at least).”
Items matched expectations and were well received as gifts.
“Items exactly as expected. Bought as gifts and well received by recipients”
Product is very relaxing, lightweight and highly portable.
“Very relaxing. Recommend. Lightweight too making it extremely portable it also has a very long cable to the plug.”
Consistently great quality items and timely delivery.
“Great quality items each time I’ve ordered from menkind.”
Stock number problems were resolved by Menkind customer services.
“Had problems with stock numbers in stores but men kind customer services sorted it out thanks”
Reviewer loves the company and its products.
“Amazing company, love all their products 🫶🏻 😊”
Item arrived in a few days in good condition.
“Item arrived in few days, in good condition, happy with service”
Product was great, arrived quickly and well packaged.
“Great product. Arrived quickly and well packaged. I would highly recommend them”
Good communication with the supplier.
“Good communication with the supplier”
Delivery took an extremely long time, causing frustration.
“Ordered an item for someones birthday and it took so long to arrive that the person has had 7 birthdays and 7 Christmasses...”
Website was easy to use for designing the apron and delivery updates.
“the Web site was easy to use”
Package arrived on time and customer service was great.
“great customer service will use thease again”
Purchasing was easy and delivery was impressively quick.
“The ease in which it was to purchase the item and the quickness in getting sent out and delivered very impresive”
Item was slightly dearer than other retailers but available.
“Stranger things pops a little dearer than other retailers but had what I wanted 😀”
Pokémon item was close to retail price and well protected in postage.
“Item was well protected during postage.”
Ordering was straightforward and item was received on time.
“Ordering was straightforward and recieved my item on time.”
Shopping experience was great; delivery quick and items perfect.
“Great shopping experience. Delivered quickly and in perfect condition. Will definitely use again.”
Good offers and helpful service provided.
“Good offer and helpful service.”
Ordered two items online but only received one at collection.
“Product was fine ordered 2 online went to collect they gave me 1 and it was a bit off a faff trying to show them I have paid for 2”
Products matched description and arrived promptly.
“Products were as described and arrived promptly”
Delivery was good and on time.
“Good delivery on time”
Service was very good and fast.
“very good and fast”
Item had a great price and fast delivery.
“Great price for the item that i purchased & fast delivery time.”
Packaging was terrible so item arrived damaged and returned.
“Packaging was terrible and therefore got damaged.”
Purchase was well worth the money.
“Well worth the money”
Offers unusual gifts, particularly for men.
“Unusual gifts especially for men”
Both tins arrived dented despite good packaging, rendering them unsuitable.
“Unfortunately both tins were dented”
Mask quality was shockingly poor, so it was returned.
“shockingly bad for £100”
Good communication about order status and satisfactory product.
“Great experience and communication about the order status.”
No issues and would happily use the company again.
“No issues, would happily use again.”
Brilliant choice of advent calendars; will order Christmas pressies soon.
“Brilliant choice of advent calendars.”
Items arrived quickly and in good condition.
“They arrived in good condition and it was quick.”
Ordering was easy and delivery quick, though postage expensive.
“Was easy to order and came quickly Postage was quite expensive”
Product was awful, but reviewer admits it was their choice.
“Awful product, but it was my choice to buy it, so its no fault of Menkind”
Instructions provided could be improved.
“Instructions could be improved.”
Great communication provided for pre-order items.
“Great communication regarding pre-order items.”
Wide selection, competitive prices, high quality and fast delivery.
“you will not be disappointed in the service or quality”
Website easy to use for click and collect; pleasant store service.
“Website easy to use to order click and collect.”
Website had many items, lamp was small and delivery was on time.
“Excellent delivery got on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lost Universe runs an online store selling gift and lifestyle products direct to consumers. Its website shows product pages with images, descriptions, and prices so customers can compare options. Customers place orders online, and third-party couriers handle delivery. The company also offers support for order questions and returns.