Reviews Analysed
21
We Collect & Analyse Reviews
Lost Universe
Experiences & Reviews
Lost Universe is a company name consumers may encounter when researching online retailers. Before purchasing, verify the company's official website, contact details and registered business information. Check published shipping, returns and warranty policies, and look for secure payment and clear customer‑service contacts to assess trustworthiness.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Reviewers most often mention prompt delivery, helpful staff and reliable fulfilment; service-related comments are predominantly positive across reviews.
Share
Strong
22%
💰
Value for money
Many reviewers describe purchases as good value or 'well worth the money', but a minority report poor quality or high postage costs.
Share
Mixed
10%
⚡
User experience
Customers frequently report an easy ordering experience and a wide product selection; a small number request clearer instructions for some items.
Share
Strong
12%
🔧
Product quality
Product reports are mixed: several praise materials and condition on arrival, while a notable share report damaged items or unsatisfactory build quality.
Share
Mixed
19%
📞
Communication
Order updates and pre‑order communications are mentioned positively, but the sample of communication comments is small and should be treated cautiously.
Share
Mixed
7%
⭐
Overall experience
Overall impressions lean positive: many reviewers say they'd buy again or recommend, though some experienced returns due to damage or quality issues.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Bathrobes and pyjamas
"We are very happy to have found your store. Thank you so much for the bathrobes and pyjamas sets. We all love them! They are very soft, warm and comfortable, just what we needed. I also like the color, nice choice of colors. The fabric is good quality, it's not too thin, not too thick. Again thanks for the great product at a great price. Your customer service is outstanding as well, fast delivery and very good communication during the entire process. We are a happy family! We will buy from you again and again and recommend our friends and relatives. You deserve a five star."
Alexander Arlo
Collected.reviews
Nov 27, 2021
Featured for: covers product, service, communication
Packaging was terrible and therefore…
"Packaging was terrible and therefore got damaged. The collectable figure I orde..."
David Gibson
Trustpilot
Sep 30, 2025
Featured for: Damaged packaging; item returned
Crap quality
"To be honest for the price I paid for the mask I expected much much bet..."
Scott Francis
Trustpilot
Sep 30, 2025
Featured for: Explicit poor product and value
Website easy to use to order click and…
"Website easy to use to order click and collect. Went to store and ord..."
Janet
Trustpilot
Sep 30, 2025
Featured for: Website UX plus pleasant staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sophie
trustpilot.com
Sep 30, 2025
Products were as described and arrived…
Products were as descri...
P
Paul Lambden
trustpilot.com
Sep 30, 2025
Good delivery on time
...
W
Wojtek
trustpilot.com
Sep 30, 2025
very good and fast
...
p
paul pearson
trustpilot.com
Sep 30, 2025
Great price for the item that i…
Great price for the item that i...
D
David Gibson
trustpilot.com
Sep 30, 2025
Packaging was terrible and therefore…
Packaging was terrible and therefore got damaged. The collectable figure I orde...
M
Mrs Walker
trustpilot.com
Sep 30, 2025
Well worth the money
...
J
Janet
trustpilot.com
Sep 30, 2025
Unusual gifts especially for men
Unusual gifts es...
C
Consumer
trustpilot.com
Sep 30, 2025
Damaged
I bought 2 iron maiden trooper tins and they were delivered promptly. Unfortunately both tins were dented and as these were intended to be gifts they...
S
Scott Francis
trustpilot.com
Sep 30, 2025
Crap quality
To be honest for the price I paid for the mask I expected much much bet...
T
Teresa
trustpilot.com
Sep 30, 2025
Great experience and communication…
Great experience and communication about the order st...
M
Mr Santino Giampalma
trustpilot.com
Sep 30, 2025
No issues
No issues, would...
K
Kirsty Jackson
trustpilot.com
Sep 30, 2025
Brilliant choice of advent calendars
Brilliant choice of advent calendars. I will...
Z
Zara
trustpilot.com
Sep 30, 2025
Good
They arrived in good con...
S
S Holt
trustpilot.com
Sep 30, 2025
Was easy to order and came quickly
Was easy to order and came quic...
C
CHRIS
trustpilot.com
Sep 30, 2025
Product was aweful.
Awful product, but it was my choice...
P
Peter Brown
trustpilot.com
Sep 30, 2025
Instructions could be improved.
Instructions co...
D
David squires
trustpilot.com
Sep 30, 2025
Great communication regarding pre-order…
Great communication reg...
A
Alison
trustpilot.com
Sep 30, 2025
Superior service
Massive choices good competitive prices high quality items kept up to date fast deli...
J
Janet
trustpilot.com
Sep 30, 2025
Website easy to use to order click and…
Website easy to use to order click and collect. Went to store and ord...
P
Pamela Barclay
trustpilot.com
Sep 30, 2025
IT Balloon Lamp
Great website, see too many things to buy makes choice difficult. Bought lamp for a birthday present for...
Conclusion
Across the provided reviews, customers most often praise fast delivery, clear order updates and an easy ordering process. Several reviewers also highlight good pricing and a wide choice, but a noticeable minority report damaged items, dents or unsatisfactory product quality that led to returns. If considering a purchase, inspect deliveries promptly and retain packaging for returns; check postage costs before completing orders. For full confidence, confirm product descriptions and the seller's returns and shipping policies on official channels before buying.