Reviewer feedback is largely positive on Lookfantastic for delivery speed, product quality and perceived value, with many customers noting next‑day or prompt delivery and good prices. Several users also describe the ordering experience as quick and easy and cite helpful staff or useful order updates. However, a small number of reviews report delivery handling issues, such as parcels left in view or poor courier placement. Consumers prioritising secure delivery may wish to add delivery instructions or use tracked options; overall the review sample shows predominantly favourable customer experiences.
Examples from available reviews (Jun 2024 – Feb 2026).
Parcel was left in plain view on the doorstep without courier knocking.
“my parcel was literally left in full view of a potential thief on the doorstep.”
Reviewer liked trying a sample then bought an excellent product with fast delivery.
“Super fast delivery”
Products had a good price with prompt delivery and no hassle.
“Good price, prompt delivery, no hassle.”
Delivery speed is frequently praised — many reviewers report next‑day or prompt delivery; a small number report poor courier handling or insecure drops.
Several reviewers mention good prices, offers and deals; users often cite discounts and perceived value when buying familiar brands.
A few reviewers describe the ordering process as quick and easy with little hassle; data are limited so impressions are tentative.
Multiple reviewers report good or excellent product quality, sometimes buying after trying samples; packaging and secure wrapping are also noted.
Some reviews highlight clear order updates and helpful staff; mentions of being 'kept up to date' are positive but relatively few.
Most reviewers give a positive overall impression, citing fast delivery, product satisfaction and good value; a minority report delivery faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Reviewer regularly uses the site and is kept up to date with fast delivery.
“I’m kept up to date with the order and always delivered fast.”
Ordering is easy with quick delivery, good prices and wide range.
“Always easy to order, quick delivery, great prices and well packaged.”
Reviewer had return handling issues and felt accused of using returned items.
“Horrible company . Don't buy .”
Customer couldn't change or cancel an order with incorrect address and lost £60.
“Couldn’t change delivery address. Wouldn’t cancel the order.”
Reviewer describes customer service as terrible and dishonest.
“Terrible lying customer service”
Reviewer reports missing product, disputed return condition and refused refund.
“Refused any refund!!! TO AVOID!!!!!”
Item not delivered and reviewer received no helpful response about the delivery.
“You don't even deserve 1 star.”
Return process failed twice and company refused to process the refund, losing the customer.
“Go pick up the item from the third party courier and post it to us again or we won't be processing your refund”
Received an empty box for a £185 eye cream; account then closed.
“only received an empty box three years ago.”
They sent an expired product and did not reply to emails.
“They sent me an expired product”
UK orders incur at least a 15% unexpected extra charge on delivery.
“they will charge you at least 15% of the total amount you paid.”
Order not received and no response from the company.
“items have not rcvd yet and there's no response”
They charged unexpected delivery fees and provided unhelpful customer service.
“orders above 200 have free delivery.”
Parcel lost in transit, replacements delayed and no tracking updates for weeks.
“It's been a total of 5+ weeks and counting since my original order”
Did not receive advertised free case and was poorly handled by customer service.
“I never received my free wild case with my order”
Alleges package fraud where customers pay but do not receive orders.
“packages aren't sent but the funds are taken from customers”
Replacement order sent for only one unit; company closed account and disputed the claim.
“we checked CCTV and your order was packed and we are closing your account.”
Great prices and consistently positive experience; highly recommended.
“Absolutely brilliant to deal with .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lookfantastic is a UK-based online beauty retailer specialising in skincare, haircare, make-up and beauty accessories. It operates an e-commerce site selling branded products and promotions to consumers in multiple markets. People searching for reviews often seek information on delivery speed, product authenticity, pricing and customer support.