Many customers highlight fast delivery, often next day, a wide product range, and frequent discounts. Reviews often mention good product quality and a straightforward ordering process on the website and app. Another clear group describes serious after-sales problems, including missing parcels, refunds being refused, and customer service that doesn’t respond or turns accusatory. The result is a split between smooth buying and unresolved issues after purchase.
Examples from available reviews (Jun 2024 – Mar 2026).
Company offers good brand selection, good prices and extra-speedy delivery.
“Great company! Good selection of brands, good prices and extra-speedy delivery.”
Standard delivery arrived next day and updates were provided throughout.
“Ordered one day and my product was delivered the next by standard delivery.”
Reviewer experienced repeated failed deliveries and unresponsive complaint handling.
“The worst customer service I’ve ever experienced!”
Received an empty box for a £185 eye cream; account then closed.
“only received an empty box three years ago.”
Delivery speed and fulfilment draw the most praise, with many reviewers mentioning next-day arrival and secure packaging. A sizable set of complaints describes parcels left in unsafe places, shipments going missing, and orders said to be unfulfilled. Courier experiences range from quick and careful handling to parcels left in plain sight.
Many reviews point to discounts, promotions, and good prices as a main advantage. Several reviewers say they found quality products for less. A smaller group mentions unexpected charges or delivery fees they dispute.
Users often describe an easy checkout, a clear product selection, and an app or website that works well. Many customers also praise order updates and fast tracking information. A few reviews mention being unable to change an address or having changes cancelled, leading to financial loss.
Most reviewers say products match expectations, and some say samples prompted later full purchases. Positive feedback links satisfaction to repeat buying, especially for skincare and haircare. A few serious complaints mention expired items and empty parcels.
Several reviews praise order notifications and support agents who are named. A notable group of low ratings describes customer service as unresponsive, accusatory, or dishonest, with refunds or returns left unresolved. These issues often appear after delivery or product problems.
Overall feedback splits between smooth purchases with fast delivery and strong value, and after-sales experiences where complaints remain unresolved. Positive reviews focus on speed, selection, and pricing at checkout. Negative reviews centre on returns, missing items, and customer-service failures after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Reviewer regularly uses the site and is kept up to date with fast delivery.
“I’m kept up to date with the order and always delivered fast.”
Ordering is easy with quick delivery, good prices and wide range.
“Always easy to order, quick delivery, great prices and well packaged.”
Reviewer had return handling issues and felt accused of using returned items.
“Horrible company . Don't buy .”
Customer couldn't change or cancel an order with incorrect address and lost £60.
“Couldn’t change delivery address. Wouldn’t cancel the order.”
Reviewer describes customer service as terrible and dishonest.
“Terrible lying customer service”
Reviewer reports missing product, disputed return condition and refused refund.
“Refused any refund!!! TO AVOID!!!!!”
Item not delivered and reviewer received no helpful response about the delivery.
“You don't even deserve 1 star.”
Return process failed twice and company refused to process the refund, losing the customer.
“Go pick up the item from the third party courier and post it to us again or we won't be processing your refund”
Received an empty box for a £185 eye cream; account then closed.
“only received an empty box three years ago.”
They sent an expired product and did not reply to emails.
“They sent me an expired product”
UK orders incur at least a 15% unexpected extra charge on delivery.
“they will charge you at least 15% of the total amount you paid.”
Order not received and no response from the company.
“items have not rcvd yet and there's no response”
They charged unexpected delivery fees and provided unhelpful customer service.
“orders above 200 have free delivery.”
Parcel lost in transit, replacements delayed and no tracking updates for weeks.
“It's been a total of 5+ weeks and counting since my original order”
Did not receive advertised free case and was poorly handled by customer service.
“I never received my free wild case with my order”
Alleges package fraud where customers pay but do not receive orders.
“packages aren't sent but the funds are taken from customers”
Replacement order sent for only one unit; company closed account and disputed the claim.
“we checked CCTV and your order was packed and we are closing your account.”
Great prices and consistently positive experience; highly recommended.
“Absolutely brilliant to deal with .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lookfantastic is an online beauty retailer focused on skincare, haircare, make-up, fragrance, and beauty accessories. It sells products from a mix of global and indie brands through its website and mobile app. Customers can set up accounts, read product descriptions, and pay using standard online payment methods. Lookfantastic ships to UK and international addresses and provides branded product pages, promotional offers, and order-tracking tools.