Many customers highlight fast delivery, often next day, a wide product range, and frequent discounts. Reviews often mention good product quality and a straightforward ordering process on the website and app. Another clear group describes serious after-sales problems, including missing parcels, refunds being refused, and customer service that doesn’t respond or turns accusatory. The result is a split between smooth buying and unresolved issues after purchase.
Examples from available reviews (Jun 2024 – Mar 2026).
Company offers good brand selection, good prices and extra-speedy delivery.
“Great company! Good selection of brands, good prices and extra-speedy delivery.”
Standard delivery arrived next day and updates were provided throughout.
“Ordered one day and my product was delivered the next by standard delivery.”
Reviewer experienced repeated failed deliveries and unresponsive complaint handling.
“The worst customer service I’ve ever experienced!”
Received an empty box for a £185 eye cream; account then closed.
“only received an empty box three years ago.”
Delivery speed and fulfilment draw the most praise, with many reviewers mentioning next-day arrival and secure packaging. A sizable set of complaints describes parcels left in unsafe places, shipments going missing, and orders said to be unfulfilled. Courier experiences range from quick and careful handling to parcels left in plain sight.
Many reviews point to discounts, promotions, and good prices as a main advantage. Several reviewers say they found quality products for less. A smaller group mentions unexpected charges or delivery fees they dispute.
Users often describe an easy checkout, a clear product selection, and an app or website that works well. Many customers also praise order updates and fast tracking information. A few reviews mention being unable to change an address or having changes cancelled, leading to financial loss.
Most reviewers say products match expectations, and some say samples prompted later full purchases. Positive feedback links satisfaction to repeat buying, especially for skincare and haircare. A few serious complaints mention expired items and empty parcels.
Several reviews praise order notifications and support agents who are named. A notable group of low ratings describes customer service as unresponsive, accusatory, or dishonest, with refunds or returns left unresolved. These issues often appear after delivery or product problems.
Overall feedback splits between smooth purchases with fast delivery and strong value, and after-sales experiences where complaints remain unresolved. Positive reviews focus on speed, selection, and pricing at checkout. Negative reviews centre on returns, missing items, and customer-service failures after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Reviewer finds great quality products at good prices and quick delivery.
“Find discounts and app and delivery is efficent and quick.”
Ordering to delivery process went smoothly for the reviewer.
“From ordering to delivery everything went smoothly.”
Standard delivery arrived next day and updates were provided throughout.
“Ordered one day and my product was delivered the next by standard delivery.”
Order placed Saturday was delivered Sunday, with great service and prices.
“I placed my order on Saturday and it was delivered on Sunday.”
Company offers good brand selection, good prices and extra-speedy delivery.
“Great company! Good selection of brands, good prices and extra-speedy delivery.”
Shipping was super fast and reviewer received a 15% discount.
“Super fast shipping and 15% off the product.”
Order placed one day was delivered the next day; reviewer impressed.
“I ordered one day and it was delivered the next!”
Delivery was on time and handled with care.
“On time and delivered with care”
Reviewer notes great prices and super fast delivery from the company.
“Great price super fast delivery.”
Service was efficient; order placed Saturday arrived Sunday.
“Very efficient service. Ordered Saturday and arrived Sunday.”
Order arrived quickly and prices were great according to reviewer.
“Fantastic service my order arrived so quickly and great prices”
Website offers a wide range and speedy delivery, pleasing the reviewer.
“Great website, wide range of offers and speedy delivery.”
Delivery was very quick for the reviewer.
“Delivery very quick”
Reviewer would recommend and experienced fast delivery, even on Sunday.
“Would 100% recommended.”
Reviewer often receives orders earlier and praises product quality and prices.
“Always quality products at great prices.”
Reviewer loved the service and thanked them.
“Loved the service thanks”
Reviewer was upgraded to free next-day delivery and found shopping easy.
“I was upgraded to next day delivery for free!”
Delivery was fast for the reviewer.
“Fast delivery”
Order arrived the next day despite not choosing next-day delivery.
“Came next day without next day delivery.”
Delivery was very quick according to the reviewer.
“Very quick delivery”
Michael and Drew provided supportive, patient and professional customer support.
“Huge thanks to Michael and drew for being such a genuine source of support during a tough time.”
Reviewer experienced repeated failed deliveries and unresponsive complaint handling.
“The worst customer service I’ve ever experienced!”
Reviewer reports a really good experience with the company.
“Really good”
Delivery was quick and the reviewer is happy with their purchase.
“Quick delivery. Happy with purchase.”
Reviewer praises the offers and product choice available.
“Fab offers and choice.”
Purchasing was quick and easy according to the reviewer.
“Quick and easy to purchase”
Order arrived next day securely wrapped and reviewer cannot fault them.
“Cannot fault them in anyway.”
The service was quick and stress free for the reviewer.
“Quick and stress free service”
Order placed late and the parcel still arrived the next day.
“Literally order at 23:59pm and the parcel still came the next day!”
Reviewer says products are good quality and delivered next day.
“Good quality products with next day delivery”
Products had a good price with prompt delivery and no hassle.
“Good price, prompt delivery, no hassle.”
Reviewer liked trying a sample then bought an excellent product with fast delivery.
“Super fast delivery”
Reviewer experienced prompt delivery and highly recommends the service.
“Prompt delivery.highly recommended.”
Customer attention was great and delivery arrived within 48 hours.
“Great customer attention arrived within 48 hours”
Courier left the parcel in a green bin without knocking or ringing the bell.
“put parcel in green bin didn’t even knock or ring bell”
Parcel was left in plain view on the doorstep without courier knocking.
“my parcel was literally left in full view of a potential thief on the doorstep.”
Reviewer regularly buys skin products and finds them fantastic, with good delivery.
“I get all my skin products from here and they are fantastic as is the delivery”
Reviewer found a quality product at a great price with prompt delivery.
“Quality product at a great price.”
Reviewer had a great experience with helpful staff and good deals.
“Great experience so far - lovely staff always ready to help you when needed”
Reviewer reports excellent service and great value.
“Excellent service and great value”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lookfantastic is an online beauty retailer focused on skincare, haircare, make-up, fragrance, and beauty accessories. It sells products from a mix of global and indie brands through its website and mobile app. Customers can set up accounts, read product descriptions, and pay using standard online payment methods. Lookfantastic ships to UK and international addresses and provides branded product pages, promotional offers, and order-tracking tools.