Reviews Analysed
20
We Collect & Analyse Reviews
Lookfantastic
Experiences & Reviews
Lookfantastic is a UK-based online beauty retailer specialising in skincare, haircare, make-up and beauty accessories. It operates an e-commerce site selling branded products and promotions to consumers in multiple markets. People searching for reviews often seek information on delivery speed, product authenticity, pricing and customer support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Delivery speed is frequently praised — many reviewers report next‑day or prompt delivery; a small number report poor courier handling or insecure drops.
Share
Strong
30%
💰
Value for money
Several reviewers mention good prices, offers and deals; users often cite discounts and perceived value when buying familiar brands.
Share
Strong
11%
⚡
User experience
A few reviewers describe the ordering process as quick and easy with little hassle; data are limited so impressions are tentative.
Share
Mixed
6%
🔧
Product quality
Multiple reviewers report good or excellent product quality, sometimes buying after trying samples; packaging and secure wrapping are also noted.
Share
Strong
9%
📞
Communication
Some reviews highlight clear order updates and helpful staff; mentions of being 'kept up to date' are positive but relatively few.
Share
Mixed
6%
⭐
Overall experience
Most reviewers give a positive overall impression, citing fast delivery, product satisfaction and good value; a minority report delivery faults.
Share
Strong
38%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Delivery left on the doorstep!
"Sadly I’m having to score one star, as my parcel was literally left in full view of a potential thief on the doorstep. The courier didn't bother..."
Carolyn Whitehorne
Trustpilot
Sep 30, 2025
Featured for: reports insecure doorstep delivery
Excellent product and I bought it as I…
"Excellent product and I bought it as I had a sample in my subsc..."
Chloe
Trustpilot
Sep 30, 2025
Featured for: sample led to purchase; fast delivery
Excellent as always
"Good price, prompt..."
Kathleen Laing
Trustpilot
Sep 30, 2025
Featured for: mentions good price, prompt delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
L
Laura
trustpilot.com
Sep 30, 2025
Excellent
...
C
Caroline MacConnell
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery. Happy w...
M
Mrs Suzanne B
trustpilot.com
Sep 30, 2025
My go to site
...
D
Dawson
trustpilot.com
Sep 30, 2025
Quick and easy to purchase
...
I
Isabel Mcewan
trustpilot.com
Sep 30, 2025
Marvellous company
Marvellous company , placed my order and it was here n...
H
Heather
trustpilot.com
Sep 30, 2025
Quick and stress free service
...
S
Simran Rattan
trustpilot.com
Sep 30, 2025
Best delivery
Literally order at 23:59pm and th...
C
Customer
trustpilot.com
Sep 30, 2025
Good quality products with next day …
Good quality products...
K
Kathleen Laing
trustpilot.com
Sep 30, 2025
Excellent as always
Good price, prompt...
C
Chloe
trustpilot.com
Sep 30, 2025
Excellent product and I bought it as I…
Excellent product and I bought it as I had a sample in my subsc...
F
Farhana
trustpilot.com
Sep 30, 2025
Prompt delivery.highly recommended.
Prompt delivery.h...
M
Ms Susan Bryant
trustpilot.com
Sep 30, 2025
No complaints indeed !!
Great customer attention...
L
Lynsey Howarth
trustpilot.com
Sep 30, 2025
Delivery shocking
The service from yourself is great but delivery is shocking. I was home the guy just came in the garden put parce...
C
Carolyn Whitehorne
trustpilot.com
Sep 30, 2025
Delivery left on the doorstep!
Sadly I’m having to score one star, as my parcel was literally left in full view of a potential thief on the doorstep. The courier didn't bother...
M
Meera
trustpilot.com
Sep 30, 2025
I get all my skin products from here…
I get all my skin products from here an...
G
G of Derbyshire
trustpilot.com
Sep 30, 2025
Quality product at a great price
Quality product at a grea...
M
Miss AGNIESZKA G
trustpilot.com
Sep 30, 2025
Great experience so far
Great experience so far - lovely staff always ready to help you when needed...
C
Catherine Dawe
trustpilot.com
Sep 30, 2025
Excellent service and great value
Excellent servic...
L
Lizzy
trustpilot.com
Sep 30, 2025
I use look fantastic online regularly
I use look fantastic online regularly. I’m kept up...
N
Niki M
trustpilot.com
Sep 30, 2025
Great service
Always easy to order, quick delivery, great prices and well packaged. Great range to choose...
Conclusion
Reviewer feedback is largely positive on Lookfantastic for delivery speed, product quality and perceived value, with many customers noting next‑day or prompt delivery and good prices. Several users also describe the ordering experience as quick and easy and cite helpful staff or useful order updates. However, a small number of reviews report delivery handling issues, such as parcels left in view or poor courier placement. Consumers prioritising secure delivery may wish to add delivery instructions or use tracked options; overall the review sample shows predominantly favourable customer experiences.