Customers often praise the socks for comfort, quality materials, and bold designs. Many say support is clear and effective when an order needs fixing. Common complaints involve late or missing deliveries, customs charges, and occasional sizing or durability issues. Reviews range from strong endorsements to sharp criticism.
Examples from available reviews (Nov 2018 – Feb 2026).
Reviewer praises socks as best with excellent service and quick delivery.
“Best socks in the world.”
George resolved delivery issues professionally and restored customer loyalty.
“George was friendly, prompt, attentive and professional.”
Company failed to update delivery risk; order could not be guaranteed for Christmas.
“they couldn't guarantee arrival before Christmas any longer.”
Socks developed holes within months and became unwearable.
“holes in the heel and some in the toe”
Customer service often sorts out wrong orders and exchanges quickly. Several reviewers single out one representative for fast, professional help. A smaller group reports unresolved issues, slow refunds, or poor responses.
Some customers say the socks feel too expensive for their thickness or feel. Others connect the price to the materials and how long they last, and call them good value. Price comes up less often than fit and finish.
Multiple reviewers describe the website as simple and efficient. Shoppers mention popular designs being out of stock and occasional shipments in the wrong size. A few ask for more style choices, showing interest in wider sizing.
Many reviews highlight softness, colour, and overall build quality, and say the socks last well. A minority mentions loose threads, holes, shrinkage after washing, and tight fits. Durability and sizing concerns appear, but they do not dominate.
Several reviewers criticise delivery updates and say communication around seasonal deadlines is lacking. Multiple customers mention extra customs bills and unclear information for international shipping. A smaller number says the wrong items arrived without notice.
Overall feedback splits between enthusiastic five-star praise and sharp low-star complaints about fulfilment or product issues. Positive comments focus on materials and quick problem-solving. Negative reports centre on delivery failures, refunds, and some quality slip-ups.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Nice designs but threads came out; overall premium feel yet disappointing quality.
“Still ended up having a lot of threads coming out of few of the socks.”
Reviewer praised the customer service as outstanding.
“Outstanding customer service!”
Shipping arrived a month late despite promised Christmas delivery.
“Shipping is terrible”
Fantastic socks with an amazing selection and great service.
“Fantastic socks with the most amazing selection.”
Missing shipment was resolved swiftly and professionally by George.
“Georges swung into action.”
Family love the socks; super quality and fantastic service.
“super quality and fantastic service.”
Reviewer praises socks as best with excellent service and quick delivery.
“Best socks in the world.”
Socks are reliably good but stock often sells out when needed.
“stock is often sold- out”
Quality was fine but delivery was poor, scattered shipments and customs fees.
“received 4 invoices for custom clearance and VAT”
Amazing quality and impeccable customer service as usual.
“amazing quality and impeccable customer service!”
Socks are very soft, made from natural materials and beautiful.
“so soft all natural materials and beautiful!”
Products are well made, hard wearing, and good value.
“well made and hard wearing”
Reviewer reports helpful service provided by George.
“Helpful service from George”
Reviewer loves socks but asks whether over-the-calf options are available.
“Do you have over the calf socks?”
Reviewer experienced great support from the customer services team.
“Great support from the customer services team”
Wrong size was sent; ordered large but received small.
“Ordered Lg received Sm !”
George resolved delivery issues professionally and restored customer loyalty.
“George was friendly, prompt, attentive and professional.”
Superb customer service paired with a high quality product.
“Superb customer service and a high quality product.”
Socks have good design and are comfortable.
“Design and comfy”
Order took over 30 days and compensation of 20% was deemed insulting.
“The order took over 30 days to arrive.”
George reacted promptly to a non-delivery and ensured proper care.
“reacted promptly to my concern about the non-delivery”
Company failed to update delivery risk; order could not be guaranteed for Christmas.
“they couldn't guarantee arrival before Christmas any longer.”
Website was efficient and offered free delivery to Australia.
“efficient and functional website.”
Socks are genuine quality; tight fit and customs were inconvenient.
“REAL quality socks, tight fit”
High quality socks with quick, accurate delivery and repeat purchases.
“Fantastic, high quality socks.”
Reviewer states the socks are great quality.
“Great quality socks”
Order never arrived and the cheaper shipping failed; refund pending.
“Socks simply never arrived.”
Socks are great and were beautifully packaged.
“Great socks and beautifully packaged”
Solid quality, timely delivery, good price; crew socks were a bit short.
“Solid quality, on time delivery and good price.”
Socks are great quality; international shopping cumbersome but support helpful.
“Great quality socks as always!”
Ordering was efficient and customer service quickly rectified my mistake.
“very quickly rectified by George”
Perfect quality socks with fast delivery and good design.
“Perfect Quality, fast delivery.”
Overall good experience but delivery took ten days versus promised.
“My order took 10 days to deliver.”
Reviewer praised both the product and the service as brilliant.
“Brilliant product, brilliant service!”
Finished product met expectations with vibrant colours and prompt delivery.
“The vibrant colours, the quality of the materials”
Good delivery and communication, but socks were thin, very tight, and expensive.
“Expensive for what they are!”
Excellent product and quality; reviewer will purchase again.
“Excellent product, love the quality.”
The socks are comfortable, stylish and robust on the feet.
“Comfortable, stylish and robust”
Company promptly exchanged sizes; product quality and design were lovely.
“exchanged for medium without hesitation.”
Wrong size sent without notification; reviewer criticises customer relations.
“Very BAD Customer Relations.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
London Sock Company runs an online shop focused on socks and hosiery. Product pages show design images along with material details, size options, and care advice. Customers order online and pick from listed delivery options at checkout. The website also offers contact routes for order questions, exchanges, and returns.