Customers often praise the socks for comfort, quality materials, and bold designs. Many say support is clear and effective when an order needs fixing. Common complaints involve late or missing deliveries, customs charges, and occasional sizing or durability issues. Reviews range from strong endorsements to sharp criticism.
Examples from available reviews (Nov 2018 – Feb 2026).
Reviewer praises socks as best with excellent service and quick delivery.
“Best socks in the world.”
George resolved delivery issues professionally and restored customer loyalty.
“George was friendly, prompt, attentive and professional.”
Company failed to update delivery risk; order could not be guaranteed for Christmas.
“they couldn't guarantee arrival before Christmas any longer.”
Socks developed holes within months and became unwearable.
“holes in the heel and some in the toe”
Customer service often sorts out wrong orders and exchanges quickly. Several reviewers single out one representative for fast, professional help. A smaller group reports unresolved issues, slow refunds, or poor responses.
Some customers say the socks feel too expensive for their thickness or feel. Others connect the price to the materials and how long they last, and call them good value. Price comes up less often than fit and finish.
Multiple reviewers describe the website as simple and efficient. Shoppers mention popular designs being out of stock and occasional shipments in the wrong size. A few ask for more style choices, showing interest in wider sizing.
Many reviews highlight softness, colour, and overall build quality, and say the socks last well. A minority mentions loose threads, holes, shrinkage after washing, and tight fits. Durability and sizing concerns appear, but they do not dominate.
Several reviewers criticise delivery updates and say communication around seasonal deadlines is lacking. Multiple customers mention extra customs bills and unclear information for international shipping. A smaller number says the wrong items arrived without notice.
Overall feedback splits between enthusiastic five-star praise and sharp low-star complaints about fulfilment or product issues. Positive comments focus on materials and quick problem-solving. Negative reports centre on delivery failures, refunds, and some quality slip-ups.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Poor quality; socks started threading after one wash and felt cheap.
“the quality is extremely poor”
Excellent customer service, easy website, and high quality socks.
“Their customer service is excellent”
Socks are crowd-pleasing with great feel and style.
“They are a real crowd pleaser.”
High quality socks with spectacular designs noticed at weddings.
“high quality and spectacular designs.”
Incredible quality; socks are everyday go-to and popular gifts.
“The quality is incredible”
Brilliant, long-lasting socks ideal as gifts with attractive packaging.
“The quality is also excellent”
Socks developed holes within months and became unwearable.
“holes in the heel and some in the toe”
Reviewer experienced worst customer service and late or poor socks.
“Worst customer service ever.”
Poor communication and still waiting for a refund from December.
“still waiting for a refund”
Socks shrank after washing at 30 degrees and became uncomfortable.
“they have all shrunk”
I'm Happy With the Socks
I ordered two pairs of boot socks from the London Sock Company's online store to see how they fared.
I wear dress boots to work every day and despise how cold my feet get, so I thought these might be the solution I have been looking for.
They certainly are!
The socks fit perfectly and are extremely comfortable.
The material is comfortable against my feet and does not slip down into my boots like some other sock brands I've tried.
They arrived within two days of ordering, and the price was reasonable.
I just ordered three more pairs in various colors and recommend to anyone looking for quality socks.
Pleasant customer experience but the reviewer felt the product was overpriced.
“the product seems to be overpriced to me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
London Sock Company runs an online shop focused on socks and hosiery. Product pages show design images along with material details, size options, and care advice. Customers order online and pick from listed delivery options at checkout. The website also offers contact routes for order questions, exchanges, and returns.